“Buyer be aware⚠️ Never received tickets. Customer service is outsourced. They read verbatim and stricting from a script It's not a user error. They did not provide tickets and refused to provide a refund. Spent an entire day on the phone, only for them to say it was our 1st time calling...after receiving emails from previous calls.”
“If i could write a reciew with no stats , I would!
Ordered tickets 8/15 for an event 12/22. Got my request to accept tickets 12/12. Could not accept the tickets, no matter what hoops I jump through. Spent at leaat 6 hours trying to accept the tickets only to find out the aeller was unable to provide the tickets! Now, after three calls to stubhub and three calls to ticket master I'm having an issue with a refund. WTF, horrible service. I will never use them again, BUYER BEWARE!”
“They charged me for twice the number of tickets I ordered and received. When I called they acknowledged the mistake, but told my credit card company that I purchased the double number of tickets. FRAUD. Most of the questions below are irrelevant. I purchased tickets for a concert online.”
“I sold some concert tickets back in June and stubhub never paid me! They keep sending me emails saying my bank account information is incorrect. I gave them to bank accounts numerous times and they still are not paying me and then when you call customer service they either hang up on you or play stupid. Do not buy or sell, especially sell to them!”
“Extremely disappointed in our first experience using stubhub. My sisters and I bought tickets for Hamilton as a Christmas gift for my mom. We all had to take the night off work, bought the tickets over a month in advance (yes we were fully charged for the tickets) and made the hour and a half drive to the venue. We were told the tickets would be in our account by 4pm, 4pm comes around and they have not arrived so we reached out to customer service. We were told the seller has not yet fulfilled our tickets, they offered either replacement tickets or a full refund. We were already by the venue so requested replacement tickets, we were told they could take up to an hour, unfortunate since the show started in an hour and a half but we were hopeful. 30 minutes before the show started we were notified that there were no replacement tickets and they could not honor our tickets. The worst part is we heard no updates from Stubhub beforehand, we had to reach out for an update and were then told our tickets were no longer valid. Was the plan to not say anything? What was supposed to be such a special night out celebrating Christmas with our mom after a rather hard year turned into a very frustrating experience due to lack of communication and accountability. We spent a lot of money on those tickets and were so looking forward to the show but were left high and dry at the last minute with no acceptable explanation. Unfortunately learned our lesson the hard way but now know better than to ever use stubhub again in the future. Thank you for the upsetting night and for leaving four very excited guests crushed at the last minute.”
“The worst experience ever!!! I wish I could give them zero star!
I recently used StubHub to buy tickets, and it was a nightmare. The website was confusing, and the service fees were outrageous—almost doubling the ticket price.
When my tickets finally arrived, they were late, leaving me stressed just before the event. Customer service was unhelpful; after an hour on hold, I spoke to someone who couldn't assist me. To make matters worse, the tickets were for the wrong event, and I missed out entirely.
On top of all this, they have no refund policy, which makes them even worse. Overall, my experience was incredibly disappointing. I will never use this scam again. There are better options out there—save yourself the trouble!”
“Sold me a parking pass, didn’t let me choose my times, and won’t let me resell them. The site keeps deleting my listing instantly. I’ve talked to 3 people and all say they’ve never had this issue before and there’s nothing they can do. DO NOT PURCHASE THROUGH THEM! Use seat geek, or Ticketmaster”
“I received a "These Tickets Are No Longer Available
Heads up, the following ticket transfers have been canceled by the sender." email 34min prior to an event. Since this was only for a parking pass, I thought, Ill just pay for parking and reach out to customer service after.
They expect you to sit outside of the venue, in your car, while you reach out, (mind you, the contact us is not easy to get to on their website), and waste away your event, as you are supposed to try to figure out what happened. Because pulling over in front of a stadium is easy to do. Since I reached out after, there is nothing that you can do because you accepted the Terms and Conditions.
So a $60 parking pass, that they collect almost $20 on... so a refund or credit cost them less than $100 total for both parties, they refuse to budge. Screw this company.”
“STUBHUB is the worst company to go thru. The FanProtect is not Guarantee! They lie! They use immigrant telemarketers who hang up on their customers. I did not receive email with tickets I purchased. They stated I was going to receive my tickets three hours before the event! Never happened, no call, no email and no tickets!”
“This website is run by a bunch of crooks. DO NOT BUY FROM THEM. You will never receive any customer service and they all misleading or misrepresentation of the ticket prices by listing in foreign currencies and adding a ridiculous admin fee onto any order. You can not cancel and no one will help you get any type of refund. BUYER BEWARE”
“Would give 0 if I could. Customer service refuses to refund after buyer never transferred ticket. They refuse to escalate, refuse to do anything helpful. It's a scam. Do not use EVER.”
“Stub hub does not truly offer to sell your tickets. They have a recommendation filter that is on when people come to their site. The user needs to shut off any tickets that they don’t own. This filters out all but their tickets. So it is total BS. I have contacted the FTC to discuss this. I am filing a complaint.”
“purchased tickets, sent me e mail to accept. got email to enjoy show. got to door tickets no good. standing there in the cold while everyone else we were with went in.
worst, worst company to deal with.”
“I ordered tickets for a show in December 21 that was at 7 PM. Without my knowledge or consent they sent me tickets for the 9:30 PM show. I didn't want the 9:30 PM show. I wanted the 7 PM show, but since they gave me 'comparable' tickets they will not issue me a refund or give me tickets to the show that I placed an order for. In my opinion, this agency cannot be trusted to give you the tickets that you ordered.”
“A TRUE SCAM!!!! Customer service will lie to you, tickets sold without full disclosure.
An absolute lousy experience - one that Citibank credit card services and lack of customer support only made worse.
Had used Stubhub for concert, playoff & super bowl tickets in the past.
WILL NEVER CONSIDER THIS COMPANY AGAIN - A TRUE SCAM.........”
