“The only reason I didn’t give StubHub only 1 star is because I had great success all other times I’ve used them. THEN today happened. Our beyond $1K tickets never showed up! It took 2.5 hours to get them replaced. My biggest complaint is the difficulty I had in finding a simple phone number to speak to a person. After trying for 30 minutes to find a phone number, I gave in and used the chat-bot. After 10-15 minutes, the chat bot gave me the option to chat with a human….BUT the anticipated wait was 29 minutes. As I waited I clicked all around the app and somehow discovered a phone number to call for help.
The customer service rep was very nice and ultimately set us up with replacement tix …AN HOUR AFTER the game started.
Also, in the event your tix are not sent to you, and you opt to get replacement tickets, StubHub keeps the difference if new tix happen to be less than the old number.”
“There is no transparency to what the ultimate cost of the ticket ultimately is. This is inclusive pricing. I found tickets to the concert that I felt was affordable for me to entertain a group of friends. But the total ticket pricing was much higher with all the add on fees and taxes which made the tickets unaffordable but I ate the cost as I had already promised treating my friends to this event. Other than that, the concert itself was a great experience and mobile access to the tickets was convenient.”
“Fees for both tickets and parking were ridiculously high. Stubhub charged $37 for each $70 ticket. For a $5 parking Stubhub charged close to $9 plus additional $8 as service charges.”
“Finding the tickets was fine. The delivery was also good. Had no problem with that aspect. My concern is the fee. I purchased 2 tickets at $45. There was a $27 processing fee for each ticket, which made the tickets a bit more expensive. Just curious on why such a high processing fee per ticket.”
“I bought tickets in January for an event in March. On the day of the event, the tickets had not been “released by the organizer.” This caused lots of anxiety throughout the day as StubHub did not provide replacement tickets and I was unsure if my kids and I should get ready, drive to the event, and pay for parking. I called StubHub roughly 2 hours before the event and was told someone would call me back in 5 mins to rectify the situation but nobody ever called. I called back and was hung up on. The third time I called, StubHub said I had to wait until after the event started to see if replacement tickets were coming or if I could get a refund. I called 2 more times before I was issued a refund. The event was sold out but the venue released some last minute tickets I was ably to purchase so my family and I could attend the show. I am supposed to receive my refund in up to 10 days. Overall, wouldn’t use again or recommend”
“Try to purchased two tickets for a baseball game for a $122, each. 258.64 after taxes. Additional fees of 90 plus dollars is ridiculous. My total was three hundred and forty three dollars. I am not please.
What happened? 90 plus dollars in fees.”
“Calling Stubhub's customer service is a shitshow. No one knows ANYTHING. And they say higher tier support is unavailable. Planning to switch to the other companies.”
“The seller failed to provide the correct parking pass. However, StubHub did provide a refund. Unfortunately, it was the day of the show (1 hour prior to the show)”
“Everything went wrong. Could not add my tickets to site because site would only allow me to add my Reserved Seating tickets as General Admission even though my event has NO General Admission seating. Finally had agent sent me a special link to add my tickets but then saw that the site had THREE listings on the site for the same event, date and time as mine but if you clicked two of the three links my tickets for sale did not appear. So someone could only buy my tickets if they happened to click on the right link out of the 3 options Then the site kept changing the price of my tickets. It would also show my Payout to be higher than the Selling Price. I called StubHub and the agent told that they would pay me to amount shown for the Payout, which I knew was a lie. Stubhub was not going to sell my tickets for $81 each but pay me $103.50. Over all just a totally bizarre, frustrating and horrible experience.”
“This is the WORST company to deal with. Our concert was postponed twice. It has been rescheduled, but my husband and I cannot go. Now they are telling me I cannot resell them!!!
They have been taking me around in circles!!!”
“I didn’t get the tickets until 2 hours before the show started. And I had to call Stubhub to remind the seller to release the tickets. Why would Stubhub allow the resellers to hold on the tickets for so long after the tickets were sold?”
“The tickets were fine, the concert was great! It is the fees that get you a low rating. You expect to pay a certain advertised fee and then there are so many extra fees that it almost makes it not worth going.”
“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever.
𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝
𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐚𝐧𝐝
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖.
Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”
“We ordered tickets that we didn't think would be via FEDEX. We then learned it needed a signature, and we weren't home but tried the FEDEX link to sign which didn't work. The tickets if paper wouldn't have been accepted at the venue. They were finally delivered 2 days after the event.. We are looking for a refund.”
“Not impressed. Bought 2 tickets to big football game a 4 hour drive away. Yes I have a paper ticket, with the wrong time on it,and an email saying I have tickets but nothing can be found on the app.
Maybe I’m just old but I don’t have a lot of faith in a company that is run like this. Just hoping I don’t drive across the state to an event that I don’t have tickets for. Doubt I’ll use Stub Hub again. Too stressed out.”
