Three Reviews

Name: Three
Rating: 1.58

1.6 Rating 158 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst of the worst... the network is the worst customer is the worst it keeps showing network is not registered I change my phone, and still the same i clean the simcard and still the same Customer service keeps saying; your area is underdeveloped every time I call. It's been over six months, and still the same. Because of the contract, I can't change the network provider yet. It destroys plenty of my jobs.”

Helpful Report

Posted 1 year ago

“We called into Bangor store on Saturday, wife wanted to buy an Honour 90 (including tablet deal)... We went through all the paperwork and then advisor told us there was a system error and Three couldn't sell the Honour 90 that day and we would have to come back tomorrow. We phoned the Newry store the following morning since Bangor wouldn't answer their phone. We explained the situation and they said they would sort the problem out, but at this stage they didn't mention the tablet offer ending. We then drove 45mins to get to the store and went through all the paperwork again, to then be told the tablet deal had ended on the saturday (when conveniently the system was down) and we couldn't get that any more. Followed by being told our only option was to contact customer services via telephone and ask for the tablet - there was a tablet in the store we were in at the time - and the store manger said it was up to customer services to decide if we could get it. So, while in the store, we phoned customer services and they told us the decision was up to the store manager - who then said "no the decision is up to customer services" - I handed the manager the phone but the outcome was they couldn't agree who was responsible for authorising the tablet. Due to this lack of decision making at a managerial level we left the store and didn't buy a phone or take a new contract with Three.”

Helpful Report

Posted 1 year ago

“ABSOLUTELY USELESS. Does not work and they are useless at trying t sort out. I will NEVER use them again. I have paid them money for nothing received. A vast bureaucracy and call centre pain.”

Helpful Report

Posted 1 year ago

“Utterly Abysmal. Avoid at all costs. Cheap but will cost you more in the long run.”

Helpful Report

Posted 1 year ago

“Absolute joke of a services Bad reception, bad service, it's cheaper than other providers for a reason! We've visited the branch 3 times, called 4 times, chatted with customer service ,twice and our (super basic) issue is not resolved”

Helpful Report

Posted 1 year ago

“Three are a disaster. Network is terrible and when i cancelled my contract and paid the final bill a year later i received letter from a debt collector demanding money for the same account!!”

Helpful Report

Posted 1 year ago

“Got tired of their crappy service so decided to cancel. Three made it unreasonably hard but I thought I'd finally got it done. But they were still charging me. Cancelled payments with my bank and lodged a formal complaint but only got an acknowledgement after leaving a scathing review on trustpilot. Finally, finally got it cancelled but no refund as they claimed to have no record of my earlier instruction. Then a few months later they call responding to my formal complaint. Incompetent, scammers, total thieves even. Never use this company. I cetainly won't return as a customer.”

Helpful Report

Posted 1 year ago

“Already left a review in the past about the HUGE price increases from 321 to the new PAYG plan which is so expensive, you can't really use your phone.... This review is a new review on other things. 3 major issues Three is so bad!!! FIRST ISSUE I topped up, didn't get 48 hours free internet. I went on live chat, was PROMISED I would get 48 hours. I said "my account says it expires after 24 hours so how can it last 48 hours" and they said "that's a mistake, it will last 48 hours I promise" Low and behold it expired after 24 hours as I said it would. The person just LIED to me... I was away so I couldn't sit in live chat and I cannot call due to disability, but even if you did call, it is a LONG phone call which you don't have time for when away! That isn't even it! It gets worse. SECOND ISSUE I bought an add on. Used it for most of the month, but on the last 4 days I lost entire PAYG balance! No info as to what it was taken for on my account either! So I had to use live chat as social media can't see your account and they are very inaccessible as you can't email them other than for complaints which take forever to get a reply to. After a very LONG live chat of well over 40 mins answering all this persons questions, many of which were things I had answered 5 times already, the guy said; "we can't refund or apply vouchers to accounts" WHAT?! They STOLE my balance and claimed they couldn't refund it! That isn't even it! By this point I am home now so won't be going outside for months (disabled). The guy said "I can give you 7 days free data but I can't refund" WHAT?! Why would I want 7 days data when I said I am now home, plus how is that even a fair offer when you see how much data addons are. I refused and said "I know you can refund me (they had before as this isn't the first time). I want a refund from the money you stole" Eventually I got a manger after nearly 50 mins. He replied "in this instance we can refund the money taken" So instantly this guy says they can refund after almost an hour of me speaking to the guy that didn't care at all? Dragged it out nearly an hour, lying when they CAN refund!!! Why not straight away? This was wrongly taken money as the staff even said! I had said many times that typing is agony for me and I was very close to passing out, but he still dragged the call out nearly an hour when he could have just refunded. Ofgem don't allow "no refunds" from stolen money. That is theft and if I had reported it to them, they would have agreed which is why I probably got a refund. Shocking. But that isn't even the end of issues! THIRD ISSUE The addon prices for PAYG are completely different when you go buy them. They offer data only addons on their site, but if you log in, they are all including texts and calls so you get much less data at a much higher price. This has been the case for a long time. Update your out of date information on your site. You are misadvertising prices. SUMMARY I couldn't ever recommend Three. PAYG prices are now just astromical with them. You can get less elsewhere. Their customer service is shocking. You can't email them and have either phone (which has long waits) or live chat (which takes an hour to get a resolution) and that is it! Being chronically ill and disabled, I cannot sit on the phone for that long and speaking is often impossible for me, nor can I type for long as it is agony and I can be left bedbound for weeks. Live chat is awful as you won't get a resolution for a long time and when you are finished, they try to sell you things. But the customer service is shocking. Being chronically ill and disabled, I hate there is ZERO ACCESSIBILITY. They won't give you an email address to contact if you ask for "reasonable adjustments" as per the equality act, even though it is the law to try to offer alternatives if disabled people have issues contacting you. So you can type for an hour as it is always about an hour due to their staff's customer service skills, or you can physically speak for an hour. Something I cannot due again due to disability. Very innaccessible. Disability unfriendly. Bad customer support”

Helpful Report

Posted 1 year ago

“Would rather gouge my own eye out with a rusty spoon than ever have to suffer their chatbot and call centre again. I was “assured” my contract was cancelled in January but got a bill for 3 months just with a threat to call the debt collector if I didn’t pay. I spent the last 3 hours with “Salman” and co on chat bots and the phone to be told I have to pay this and I should “rest assured” now that it’s been properly cancelled. No email to confirm they’ve now properly cancelled it, they refused, and I am unable to access my three account to change the address they are sending the confirmation to as I no longer have access to this number, as I was “assured” it was cancelled several months back. Absolute nightmare situation. Madness. Never ever again. It feels as though three is systemically designed to scam customers. I have been with them 6 years, never missed a payment, absolute pirates.”

Helpful Report

Posted 1 year ago

“I had an issue regarding my account and was promised a £5 credit was to be applied to my account, after contacting three several times to get this sorted and be reassured "I Will surely sort this for you" everytime and being told every time that it was done, it was never done. I have wasted so much of my time trying to rectify an issue Three said would be sorted at first point of contact, after this i am leaving Three and paying three months line rental just to leave them, i will never use them and would urge anyone thinking of using them to go elsewhere, (signal is pretty bad as well). Even when i stated basically what i am listing here to the last agent i contacted, nothing was done to leave me in anyway confident that Three would fix this or even care, i myself work in customer service and would be ashamed and embarrassed to be any part of an interaction like this.”

Helpful Report

Posted 1 year ago

“End my contract continue to charge 4 months payments after joke of a company”

Helpful Report

Posted 1 year ago

“Worst thing I have ever done is going with Three. As some more reviews have experience below, they go the extra length to get as much money off you as possible, even if it means setting up another account in your name with another direct debit that will charge you the same bill twice a month ongoing until you realise! That is what happened to me and when I realised and complaint, it took many months for them to admit it was their wrong doing. After getting a refund, I was then sent to debt collection for the money they had just refunded me. And I have had the debt collection agency calling, sending emails, letters pretty much every day for months now! Whenever you try to get on the phone and try to end this madness, nobody listens, they just say they will look into it and phone back and that never happens. Two years of stress I have had with this, affecting my credit score, giving me unthinkable grief. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Do not go with Three, as soon as my contract is complete, I will never go with them again, bad network, bad everything, and constantly add extra charges.”

Helpful Report

Posted 1 year ago

“I was having network issues and the manager Imran sir really helped us and solved my problem. He is really a kind and helpful person”

Helpful Report

Posted 1 year ago

“AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID, AWFUL, AVOID, AVOID, AVOID,”

Helpful Report

Posted 2 years ago

“Recently left virgin (who were terrible) and started with Three 5G internet. I signed up Friday afternoon, the hub arrived the next morning, I plugged it in and it was working within a few minutes. Had to contact their customer service to get the 18+ content unblocked and it was all sorted in under 12 minutes. Very good, very cheap, very fast, strongly recommend. Of course this is only a review on how easy it is to join and set up and after a couple of weeks of use so I can't comment on long term reliability or how helpful their customer service is with other issues”

Helpful Report

Posted 2 years ago

“Worst company and biggest scam ever they charge me 65£ every month for my data to not work do not use them”

Helpful Report

Posted 2 years ago

“awful company avoid at all costs!”

Helpful Report

Posted 2 years ago

“I had a mobile contract with them 2 years ago when it finished I went with someone else it took me 4 weeks to get rid of them and get my pac number from them after numerous telephone live chats I ended everything with them last week I checked my bank statements to find that they have still been taking taking my dd My fault should of check the statements I know anyway I called the bank to cancel and they gave me a refund of £349 tonight I get a email from three saying that I owe them £349 and they are sending debt collectors to me as I haven’t paid my bill !!! Slightly strange as this is the first email I’ve had from them in two years !!! And a week after I’ve cancel my direct debit ???if anything they owe me money !! I’m shocked that it’s took 2 years to contact me if they think I owe them money and one email threatening debt collectors I’m in the middle of the battle with them and being passed from pillar to post and waiting in que after que trying to sorting this out two years after I cancelled my contract if you google it you find 100 of 3 customers all has similar experience with this shambles of a company there customer service is shocking they lie constantly I will advise how I get on I find all this so unsettling and upsetting and I’m not letting them get away with the way I’ve been treated I shall keep you posted !! But please please If your thinking of going with 3 mobile don’t like me you will end up regretting it years later ! Someone seriously needs to be held accountable for this company’s actions Round two !!! After putting I a formal complaint I finally got someone from three who I thought had an ounce of common sense abs could help me !! Nope wrong again !!! She told me that I would have to pay a final bill !!!! For a phone I new nothing about after I questioned her she said it was just what she has to send and my final bill had been sorted by three (am I supposed to be greatfull) !!!! And she would contact the debt company and get the debt cancelled thankgod for that I thought all sorted !!! Nope today I received a letter from the debt company chasing the debt !!! So I called them and after a phone conversation with them this debt is not going away And I need to pay it and then get the money back from three 😂 if u can’t even get a sensible answer from them how you supposed to get £349 from them ive agreed to Pay just because I don’t want debt Coll at my door and the amount getting higher and never been in debt before it’s scary !! So to cap ive paid for a phone for 2 years that ive never had used or owned !! I cancelled the dd with the bank get my own money back and now I’m paying £349 to the local debt company for the same phone that ive still never had still never used and still no nothing about !! This is a joke I’m still in contact with three complaints dept but you might as well email Father Christmas for all the lies and help they are so ive now gone to the omnibus as advised by the debt people cause they were very helpful and see if that helps don’t answer this review with get in touch we three we will help you cause it’s absolute load of rubbish your seriously making me ill with all the worry and people need to be made aware of your horrific mobile phone company as it seems from reading all the other reviews it’s not just me I intend to write my review on every social network review platform I can find and report you to every platform I can !! 😡😡😡😡😡”

Helpful Report

Posted 2 years ago

“Absolutely useless. Constant outages all over UK, ridiculously bad service in most areas where other providers are doing fine, helpless customer service. Worst rated provider in the UK for a reason.”

Helpful Report

Posted 2 years ago

Three is rated 1.6 based on 158 reviews