Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never shop with this company!!! The worst customers service and products!! I have purchased £99 shoes from TKMax and was not happy with the quality of them. When I tried them on in the shop they were absolutely fine and comfortable. But after wearing them for 1 day I had blisters and blood on my feet. The stitching from inside was very sharp and untidy which made my feet bleed. I can assure that this is a manufacturing fault due to sharp stitching. I went to the shop in Lewisham to get the refund, showed my receipt. A Manager wasn’t very helpful, rude, he was unprofessional and spoke to me like it’s my fault. He asked me for the pictures which I didn’t have at that point. Their manager couldn’t make the decision. He said I need to contact customer services which I did the same day. Sent my pictures and got an answer from them that it is not a manufacturing fault. I wonder how can someone make that decision without looking on those shoes. I’m not happy with their decision and want to appeal it as for me i is a manufacturer’s fault. The blisters are almost gone but now I have pain when I press on the areas I had blisters. This is totally unacceptable and company shouldn’t sell products which causes damage to the health. They didn’t even replied to my second email which only shows how indifferent they are to their regular customers. I’m very dissatisfied with their product and service”

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Posted 5 years ago

“Very helpful cheerful good mannered in newport rd store cardiff helping me to find things i was looking for ellie and also nina on till good service two pleasant young lady.s”

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Posted 5 years ago

“Would like to make a special mention for the shop assistant T High Street Kensington London today. Her name was Meereen and she was very helpful indeed”

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Posted 5 years ago

“Staff training overdue!!! Why are your staff so passive aggressive .... not good shopping experience.”

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Posted 5 years ago

“Just been to TK Maxx in Waltham Abbey. The staff there are amazing. So helpful polite and friendly.”

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Posted 5 years ago

“Recommendation: AVOID. Rude/aggressive attitude towards costumers. Extremely poor quality of watches. I have recently bought a watch from a TkMaxx in Edinburgh (the cost was 69.99) while I was on vacation. After a day of usage and while I was trying to set the dial to the correct day the dial fell out of its place. (the dial was closer to the middle of two days rather than pointing to a specific day which means it was malfunctioning from the start.) To my bad luck, I couldn't find the receipt, and I threw away the box because it was taking too much space in my luggage. After contacting the customer service, they did find the receipt through my credit card. They told me to go to the closest TkMaxx and give the manager the reference number and later he/she could evaluate the watch and they could discuss my options. After talking with the first manager (which for some reason he looked somewhat annoyed) he contacted customer service, and they informed him of the situation. Later he checked the watch and asked me to bring everything I have kept along with the credit card that I have used (instruction manual, international warranty, a small card with a code on it and a card that had details of return policy written by one of the staff in Edinburgh). After half an hour I was back with everything. I went back to the lady that was inside the till with the jewellery. I greeted her with a "hello", and she responded with "Oh it's you" and called a different manager. The manager arrived shortly and the miscommunication between the store employees was pretty obvious. I repeated everything to the second manager and while we were having a discussion he was questioning my purchase. I told him that he could verify it through customer service through the reference number I gave him as the previous manager did. While he was on the phone with the customer service and after he had already given the reference number and informed him of the situation and while I was standing RIGHT NEXT to him he said: "I am trying to find out if the watch is genuine." After he hang the phone I asked him if they could repair it (sent it to gant). I did like the watch after all and it was only one dial that was fallen off and under the international warranty, it mentions that they can repair it without charge. He told me that they din't repair watches. I wanted to ask him if they could send it to gant or if I could get a copy of my receipt so I could do it myself. However, I was feeling so insulted that I just wanted to leave. He offered me a full refund in a form of a gift card and after I accepted he then simply told the jewellery lady to give me the gift card turned his back on me without saying anything and walked away. The jewellery lady at that moment decided to help another lady for some reason while I was standing next to her. I was waiting patiently while they were having a 4-minute discussion. She gave me the gift card without saying a word I tried not to talk (Waiting for her at least to apologise for the inconvenience or at least say something like "I hope you find something else to your liking" or even maybe a goodbye.) Eventually, my good manners couldn't stop me from saying something and I said goodbye to her first and she responded with a goodbye herself. I suggest basic manner training to TK maxx employee in the jewellery tilt. A replace/demote/"manner training" of the two managers and the jewellery lady that were working on the 16/9/2019 and their current responsibilities. I understand some form of questioning since I didn't have the receipt but not after it was confirmed through customer support 3times (one by me when I first called them and found it through my credit card, one by the first manager and one by the second manager). I am thinking of gifting the card to someone else or simply burn it so they don't have to suffer my ordeal in case they want to return something. I suggest to AVOID TKMaxx, on 1 Drury Cres, if you are planning to buy any kind of jewellery and especially if you are planning to return anything to them.”

Helpful Report

Posted 5 years ago

“Fantastic customer service. Thank you Fleur!”

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Posted 5 years ago

“I have tried to get in tkmaxxcare.com to do the satisfaction review but it doesn’t work. I do want to say that Haley and Josie in the Truro Branch in Cornwall are so helpful and lovely. Thank you.”

Helpful Report

Posted 5 years ago

“i generally like tkmaxx high street kensington, however the ladies in the fitting room treat you like a thief. After trying some clothes on the lady counted the items then recounted them, as i was about to leave she says let me check that top still has the security tag. Why not just check and not say it like that to the customer.”

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Posted 5 years ago

“I'm very much happy for slough tk maxx customer service thay are very help full ..”

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Posted 5 years ago

“Well...I have come home to recently discover I have bought two items today and have been extremely ripped off.This is not right these are the reason no one goes in shops no more.I bought some face toner for £5 and a hair mask for £25. The hair mask said it was meant to be £40 but I was soon proven that it was £5 online on a well known website and the face toner was 95p online I was shocked by this and will be telling all my friends and family not to shop at tkmaxx ever again. I have found this quite upsetting as I used to shop here all the time and will never step foot in any tkmaxx's again!!!”

Helpful Report

Posted 5 years ago

“they have a good range of products but the staff are extremely rude & unhelpful, they need swatches on the makeup they sell because you have to open the packages to see what colour the products are. Two other women where opening the packages at the same time as me & the women working there came & yelled at me and my friend for opening them and proceed to tell all the staff working there what we had done so when I got to the till I got told of yet again and asked loads of questions about what we had done. I will never go to that store again”

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Posted 5 years ago

“Offers a huge choice on basically everything, great prices but lacking severely in customer support & service experience.”

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Posted 5 years ago

“The service I received today in hull 12a althorpe rd Was outstanding The assistant who served me was so helpful she made my day comunication with me at the same time scanning my items 5958 assistant trans 3678 14/7/19 The store managers was hands on too ‘I could see he was very productive with the team You could see the store was managed by a good manager they all worked together A true asset to tk max One happy shopper”

Helpful Report

Posted 5 years ago

“Just had a really bad experience in T K Maxx Reading. Bare in mind this is my mum’s favourite shop, which she shops at all the time. She took her purchase to the till and was told that the item she was about to purchase did not have the correct price sticker on it. We had already waited a very long time because there was a very long que. The person who served us refused to sell it as the price that was marked, this is really not good customer service as it was T K Maxx’s problem and NOT my mum’s. I was really shocked that the person who served us wasn’t willing to be more helpful. A good will gesture would of gone a long way to making this situation better. Severely disappointed.”

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Posted 5 years ago

“Fast shipping/delivery, free shipping if order is more than £75.”

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Posted 5 years ago

“A shopping experience like no other!”

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Posted 5 years ago

“A shopping experience like no other!”

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Posted 5 years ago

“Bought double quilt cover set opened up to make the bed and no buttons or eyelets in bottom to close it i didn't think TKMAXX sold seconds and this is the second bedding problem I've had the first problem was the bottom of the quilt was completely unfinished won't shop here again,so much for top names (these two products are definitely shoddy seconds”

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Posted 5 years ago

“Amazing service from Tracy at the jewellery counter In TKmax hedge end !! I was completely blown away by her outstanding customer service . She went above and beyond to help me with a bag and hat as I am going to a concert and really needed help . Tracy adviced me not to take a back pac but to take a long strapped small bag so no one can pinch anything , and then I asked her , Tracy be honest which hat suits me best . She made sure to tell me which did suit me and gave honest opinions , without Tracy I would have looked like a cow girl from Texas . Thank you so much Tracy for your customer service it was a breath of fresh air . You gave me good ideas and in the end I spent over an hour in the shop and spent £156.40 pence . I think you are an asset to the company . Kind regards Sam xx”

Helpful Report

Posted 5 years ago

Tkmaxx is rated 3.1 based on 234 reviews