"TsoHost recently decided to terminate their gridhost service. That's fine, but what isn't is not allowing their customers to backup their sites.\r\n\r\nThis is genuinely some quotes from their \"support\" team:\r\n\r\nI want to apologize for the delayed response.\r\n\r\n\"Unfortunately, there is no option to download a backup of the ghost blog website from the old cloud platform.\r\nKind regards,\r\nSimon S.\r\nTechnical Support\"\r\n\r\n\"I can see that you already have a ticket and I am afraid that there is no option to download a backup of the ghost blog website from the old cloud platform.\r\nMy advice is to order a new hosting plan and build a new website.\""

"TsoHost recently decided to terminate their gridhost service. That's fine, but what isn't is not allowing their customers to backup their sites.\r\n\r\nThis is genuinely some quotes from their \"support\" team:\r\n\r\nI want to apologize for the delayed response.\r\n\r\n\"Unfortunately, there is no option to download a backup of the ghost blog website from the old cloud platform.\r\nKind regards,\r\nSimon S.\r\nTechnical Support\"\r\n\r\n\"I can see that you already have a ticket and I am afraid that there is no option to download a backup of the ghost blog website from the old cloud platform.\r\nMy advice is to order a new hosting plan and build a new website.\""

"Run For The Hills! \nlost words to describe tsohost and how bad they are! Have been with them for years but only recently found out they have been fobbing me off every time I call with technical issues; list of problems is long but let me give you a flavour: \n\n1. non existent \"higher level\" support\n2. never ever fix an issue, just keep escalating it to nowhere\n3. daily issues accessing emails and sending them\n4. pushing you to add services you do not need or are even more hopeless\n5. automated billing you cannot even cancel if within thirty days of a renewal \n\ngenerally a bad, bad company - nothing more to say really, I am not that tech savvy so transferring to another company but its taking time as tsohost again useless in terms of assisting with this process \n\n"