“Ordered item from Fenwick, item still not arrived on the day it was expected, had an ETA aswell - nothing. Cannot speak to anyone, web-site and app is useless and has not changed since 10am this morning. Appalling company - never use them”
“Still waiting for my delivery extremely bad communication seems they don't care about customer satisfaction. my delivery was due 11/12 January took 5 days to get to delivery depot and its been there since no idea when and if i will get it spoken to supplier they can get any info either been patient slight delay i can except this is ridiculous i will be canceling my order with the supplier later unless there is posative progress”
“order a bed frame off wayfair delivery date was stated has 18th jan 2022 it never got delivered,the company tracking says that the delivery company had my order since 6th jan 2022 had no contact off delivery company calls and emails unanswered,starting legal action againist the company,dont understand wayfair all of the items i ordered came via dhl why use a awful compane like xdp,”
“Company sent sms text with time slot waited in all day and nothing waited 2 more days contacted supplier who said they have tried to deliver twice and said card was left no card was left and no delivery attempted they are basically liers I would never use them again rubbish company”
“They didn’t bother delivering the goods when they said they would. Lied 2 times that they attempted to deliver my goods which was not true as i was home both days. Even took time off work to be available for the delivery. They caused a mass inconvenience to me and my job. On top of this they have the audacity to charge you when you call! Couldn’t be worst if they tried!!”
“Would give zero stairs if possible. Waited in for delivery, only 3 of the 4 packages delivered leaving me unable to complete the job. Contacted the seller who said XDP have lost the item!!! Even thought it’s 2.5 metres long and 0.5 metres wide!!! So they will rearrange delivery with same courier 🤦♂️🤦♂️🤦♂️”
“Messaged this morning to say they’d tried to deliver and said a card had been left, they’ve not been anywhere near and I was in all the time and no card was left!”
“do not use this company. order a driving range matt from net world sports, The XPD app says delivered on the app and website.
There is a photo of the bar code with someone writing my name on it and no signature.
Cost 30 pounds deliver... sounds more and more a like a scam.
If I don't hear back within 48 hours, I will be taking legal action agains the company”
“Shocking experience, state they delivered and did not. Can't contact via app says my log in not validated. Customer service - won't help people trying to track parcel, so no idea what they do. I would have never have ordered my goods if I knew they were the carriers. Do they actually learn from their chronic reviews??”
“Booked collection 5 times and I had to travel 100 miles just to be present when they come and collect the furniture and all 5 times I was let down...Why why why are you calling yourselves a delivery company??? Don't bother anymore, close the company and let other people do your job because you are not capable of doing it yourself”
“ordered item collected from supplier and given delivery
slot in 31st december did not arrive.
Since then have had many promised deliveries but still no goods
I am now giving up and cancelling order as my patience
I am sorry to say has finaly run out.The date today is Jan 9th.
Disgusted Stan”
“Ordered parcel, was given a delivery slot which was completely missed. Can’t get in touch with them as they use a PREMIUM RATE number in 2022? Couldn’t even add delivery instructions using their app.
Any seller who uses XDP should be avoided: if this”
“Been waiting 8 weeks for my £900 item. Was due on the 17th Nov.No way of contacting xdp. Live chat. No response. Email No response. Phone they only talk to the seller. They attempted a late delivery on week 5. And emailed me while I was plastering a house to tell me they were outside. Should have phoned. Haven't updated my reprinted home address label since 16th Dec. 7th Dec I asked for a refund. While on the review pages for the past 2 months. I've also noticed half the reviews about xdp or also fake.”
“Worse courier service I’ve had the misfortune to be a victim of, they sent me two different delivery dates & times, both times they never turned up, no explanation no email no apology two days lost off work waiting for these imbeciles!!!! And they have the bare faced cheek to call themselves & I quote SUPER SMART SERVICE, REALLY is this a joke ? They should be called NO SERVICE, because that is exactly what you get ! these courier companies need to take a leaf out of dpd’s book, without doubt the best courier company in the market, they give you a slot, & always deliver on time & on the date given, UNLIKE these idiots, their website & app is as useless as the company!!!!!!”
