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XDP Reviews

1.4 Rating 2,234 Reviews
8 %
of reviewers recommend XDP

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XDP 1 star review on 21st March 2025
Tetiana
XDP 1 star review on 21st March 2025
Tetiana
XDP 1 star review on 21st March 2025
Tetiana
XDP 1 star review on 21st March 2025
Tetiana
XDP 1 star review on 4th November 2024
Anonymous
XDP 1 star review on 4th November 2024
Anonymous
XDP 1 star review on 24th October 2024
Anonymous
81
Anonymous
Anonymous  // 01/01/2019
Still waiting for my delivery extremely bad communication seems they don't care about customer satisfaction. my delivery was due 11/12 January took 5 days to get to delivery depot and its been there since no idea when and if i will get it spoken to supplier they can get any info either been patient slight delay i can except this is ridiculous i will be canceling my order with the supplier later unless there is posative progress
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Posted 3 years ago
order a bed frame off wayfair delivery date was stated has 18th jan 2022 it never got delivered,the company tracking says that the delivery company had my order since 6th jan 2022 had no contact off delivery company calls and emails unanswered,starting legal action againist the company,dont understand wayfair all of the items i ordered came via dhl why use a awful compane like xdp,
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Posted 3 years ago
My item arrived today although there was no notification to say so it’s a good job there was someone in, anyway at least it’s here so happy days.
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Posted 3 years ago
Company sent sms text with time slot waited in all day and nothing waited 2 more days contacted supplier who said they have tried to deliver twice and said card was left no card was left and no delivery attempted they are basically liers I would never use them again rubbish company
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Posted 3 years ago
They didn’t bother delivering the goods when they said they would. Lied 2 times that they attempted to deliver my goods which was not true as i was home both days. Even took time off work to be available for the delivery. They caused a mass inconvenience to me and my job. On top of this they have the audacity to charge you when you call! Couldn’t be worst if they tried!!
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Posted 3 years ago
Would give zero stairs if possible. Waited in for delivery, only 3 of the 4 packages delivered leaving me unable to complete the job. Contacted the seller who said XDP have lost the item!!! Even thought it’s 2.5 metres long and 0.5 metres wide!!! So they will rearrange delivery with same courier 🤦‍♂️🤦‍♂️🤦‍♂️
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Posted 3 years ago
Messaged this morning to say they’d tried to deliver and said a card had been left, they’ve not been anywhere near and I was in all the time and no card was left!
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Posted 3 years ago
do not use this company. order a driving range matt from net world sports, The XPD app says delivered on the app and website. There is a photo of the bar code with someone writing my name on it and no signature. Cost 30 pounds deliver... sounds more and more a like a scam. If I don't hear back within 48 hours, I will be taking legal action agains the company
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Posted 3 years ago
do not use this company they are not reliable i live in Hertfordshire and it took 6 day to do 1 delivery not what they say 3 to 6 hours
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Posted 3 years ago
Shocking experience, state they delivered and did not. Can't contact via app says my log in not validated. Customer service - won't help people trying to track parcel, so no idea what they do. I would have never have ordered my goods if I knew they were the carriers. Do they actually learn from their chronic reviews??
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Posted 3 years ago
Booked collection 5 times and I had to travel 100 miles just to be present when they come and collect the furniture and all 5 times I was let down...Why why why are you calling yourselves a delivery company??? Don't bother anymore, close the company and let other people do your job because you are not capable of doing it yourself
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Posted 3 years ago
Shocking company ,why they use the word express in their name is beyond me ,avoid at all cost
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Posted 3 years ago
ordered item collected from supplier and given delivery slot in 31st december did not arrive. Since then have had many promised deliveries but still no goods I am now giving up and cancelling order as my patience I am sorry to say has finaly run out.The date today is Jan 9th. Disgusted Stan
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Posted 3 years ago
Ordered parcel, was given a delivery slot which was completely missed. Can’t get in touch with them as they use a PREMIUM RATE number in 2022? Couldn’t even add delivery instructions using their app. Any seller who uses XDP should be avoided: if this
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Posted 3 years ago
No delivery. Broken website. Broken app. Broken email. Even the telephone number on their website is fake. Goods stolen?
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Posted 3 years ago
Been waiting 8 weeks for my £900 item. Was due on the 17th Nov.No way of contacting xdp. Live chat. No response. Email No response. Phone they only talk to the seller. They attempted a late delivery on week 5. And emailed me while I was plastering a house to tell me they were outside. Should have phoned. Haven't updated my reprinted home address label since 16th Dec. 7th Dec I asked for a refund. While on the review pages for the past 2 months. I've also noticed half the reviews about xdp or also fake.
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Posted 3 years ago
Worse courier service I’ve had the misfortune to be a victim of, they sent me two different delivery dates & times, both times they never turned up, no explanation no email no apology two days lost off work waiting for these imbeciles!!!! And they have the bare faced cheek to call themselves & I quote SUPER SMART SERVICE, REALLY is this a joke ? They should be called NO SERVICE, because that is exactly what you get ! these courier companies need to take a leaf out of dpd’s book, without doubt the best courier company in the market, they give you a slot, & always deliver on time & on the date given, UNLIKE these idiots, their website & app is as useless as the company!!!!!!
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Posted 3 years ago
Stephen Depot 432 Good service even carried my items into the shed Good service would use again
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Posted 3 years ago
rubbish customer services
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Posted 3 years ago
Shocking to be completely honest. Paid over £200 for the item I was waiting for, I downloaded the app and as I paid for express delivery I was expecting for my parcel to come quickly as I paid more. However I was wrong and for the last 5 days now potentially more there is no further information about when it will come or where it is.
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Posted 3 years ago
XDP is rated 1.4 based on 2,234 reviews