“I had a faulty item that XDP were meant to be collecting on Friday. I received a collection reminder on Thursday and had the whole of Friday booked off. The driver didn't arrive. I contacted the customer services- the first time I was hung up on and the second time they just didn't answer. I have been charged £18.50 and still didn't speak to anyone. I haven't received a response to my email either. I have contacted Sports Direct to ask them about it. Shocking service!”
“Brother in law ordered me a mirror for Xmas. Due 04/01/20. Didn't turn up. Called the range. Mirror broken in transit. Hadn't notified the range or myself. Re ordered. Delivery by xdp due 17/01/20. Didn't turn up.. no notifications and order number is not recognised by their crummy app so I can't even track mirror. After reading other reviews I wonder how the companies who use xdp stay in business or just how many refunds companies have to give back when orders go awol repeatedly. I just want my mirror!. If it was small enough I'd take a taxi but its 6ft tall and have no choice but to hope courier will eventually deliver!.”
“Despite 3 e-mails and still no reply I kept tracking parcel as advised by other customers. Was given a 2hr window 2.15 - 4.15
Parcel delivered by 2.25. quite large parcel which driver brought in lift upstairs, he was even concerned about his dirty boots on the carpet. No probs with driver and time of delivery a shame everyone else let xdp down!”
“Horrendous service. Why in the name of god does a company like Wayfarer use them, surely they should check out who is delivering or not delivering their goods.”
“The most appalling delivery company I know! Ordered item from The Range, received text message from XDP stating time they would deliver but item never arrived. Checked tracking link they sent and it stated item had been delivered! Sent them a few emails but never got a response. Contacted The Range who then contacted XDP but they said they'd delivered the item. Not true...they didn't! The Range has now agreed a full refund. What a nightmare delivery company. Don't use them.”
“Consignment number ZDBRLJ047970. Delivery was due, didn't turn up. They told me it was to be delivered the following day, didnt turn up. Then told it would be the next day, didnt turn up. All the waiting around was at my expense. Now no correspondence from them, no idea what is going on, no email from them, nobody answering the phone. If I could leave a no star review I would. Will always check the delivery company when ordering online as if its xpd I'd frankly rather stick pins in my eyes, it would be less painful than dealing with them”
“This company is an absolute joke. I have had no correspondence other than a couple of cards through my door. I phoned to try to rearrange delivery and was told that after 15:30 probably wouldn't be possible. I mean what? I work during the day as does my partner so I can't be there before then. It's been over 2 weeks since I placed my order and sadly won't be ordering from the same company again if they use this Disneyland company to deliver. Shocking!”
“Allegedly, attempted to deliver after only an hours notice.
Unable to contact them as their first phone number is always engaged and the other does not work.
Terrible customer service”
“Been waiting for my delivery since 8/1/20 and still hasn't arrived.
the only reason why I brought from the customer was because of the fast delivery but its proving very slow.....
No communication what so ever and can not be reached.
One very upset, anxious person😣”
“The worse company ever! Parcel sent on the 31december FROM Scotland to East Midlands. Is 12 January and I still didn't received my parcel! One huge joke. If u want contact with tem u need to pay premium rate! They don't answer on emails. Actually they do nothing! Tragedy people who giving good rewiewvs must have some money for that!!!”
“One of their vans just dumped two very large cardboard boxes outside my house near Shepherds Bush from a delivery of two beds several miles away delivery number ZDBKNF16478 in Harrow - see attached photo
I called up their number hung on for more than 60 minutes - the voice said I am first in the queue- it said on the website that the cost is 7p per minute for the number I used. The cost of the call - I checked after seeing a warning in a review below was over £40.00 pounds. They allowed my call to keep going after the office was closed. My partner tried while I was still on and the voicemail said the office was shut. I attach the information about the delivery that was made but have removed the recipients name as they were obviously innocent. Disgusting. They are obviously confirmed by the reviews below TERRIBLE and DISHONEST!!
NEVER USE THEM!!!!”
“If I could award zero stars for this delivery company then I would. Currently trying to organise a way to collect my parcels from their depot as this seems the only way that I may actually receive them. Appalling customer service.”
“Appauling service.
I ordered a bed on groupon which said 5 working days delivery. Came after 12. On top of that i needed to know the date it was delivered so someone could be in to receive the bed. Nothing.
Its impossible to get through to them to find out anything so bad to go through Groupon who were equally as unhelpful.
On the day my bed was delivered i received a text. Luckily i was at home but if i was at work what would i have done! If i had the option of choosing a delivery courier i would not have chosen this one. Do not use.”
“Great help from regional manager
Packages had been sat at depot for days so I contacted management and got a reply the same night advising the 2 items would be delivered the next day.
The next morning I got a text and email with time slot. During the day i checked the tracking and it had shown as being back at the depot so i called the regional manager Jamie as his number was on the email i received, Jamie was very polite and apologetic and was on his way to the depot at that point and said he would call me back in 30mins.
While I was waiting a call back I had a knock at the door xdp driver with 1 box, when I asked him if he had the other box he just shrugged his shoulders, just after that Jamie called me back and advised me the other box had been missed and still at the depot but will get it delivered tomorrow.
The second package was delivered as promised and called back by jamie the regional manager as promised.
Jamie 5 out of 5 stars
Delivery driver for first delivery 2 out of 5 stars
Delivery depot 3 out of 5 stars
Delivery driver for second delivery 5 out of 5 stars”
“Terrible service no direct contact number and 247 Blinds should not use your service ...Half of my package delivered and 2nd half promised next day still waiting 2 days later and i cannot contact you direct .... Have driver on ring doorbell stating another package will be delivered yet you have ticked off delivery”
“I can honestly say that if wayfair continue to use XDP they will lose a hell of a lot of customers. Tracking is awful, parcel is 5 days late, finally got a delivery time last night and it didn't show up. Had no email or text to apologise. I have now cancelled the order and will ensure to never use a company that uses XDP to deliver their parcels. Their one star rating is 1 star to many in my opinion.”
“Avoid buying anything from anywhere that uses these cowboys for delivery. Said they left parcel in safe place whilst I was in the house. Photo evidence provided by the cowboys shows a front door with no parcel in sight. But it wasn't even my front door. Complete idiots.”
“Have you all checked your phone charges for your calls to said customer services or depots. £30 for 2 phone calls to be hung up on twice after 20 minutes. Fuming is an under statement. I will not be calling to reschedule Groupon can deal with it. I had not been notified of reject delivery no emails or confirmation of this only by self tracking to notice parcel been returned”
“A positive internet shopping experience requires 3 elements to be in place: a good product, a good supplier and a good delivery process. In this case the product seems good in terms of use and value and the supplier was generally helpful in terms of support. However, the delivery company, XDP, polluted the whole experience. The bed was delivered as two parcels. XDP split these for no understandable reason and the slats were delivered without the remainder of the bed. XDP claimed that Royal Comfort Furniture had only sent the slats. This was denied by the supplier. A clue as to the dishonesty of the delivery company was that the slats arrived 2 hours after the scheduled time slot but the driver marked this on the tracker as arriving 3 hours earlier so that the schedule was ‘met’. Two days later the rest is delivered, again 2 hours beyond delivery slot. This is a delivery company that is clearly not fit for purpose, poorly serving its customers who may well have to waste time, energy and money chasing up the (non-) delivery of ferociously wild geese.”
“ordered 3 large(chest height) mirrors-they didnt arrive on time so rang and cancelled them with the company I bought them off-XDP ignored phone calls and emails, then delivered them 4 days later without any prior warning AND LEFTTHEM at 5.30pm PROPPED AGAINST A WALL IN MY GARDEN IN 35MPH WINDS FOR THE NEXT 24 HRS HOURS AS I WAS AWAY
their tracking information form has been altered too RETROSPECTIVELY
what a bunch of wasters-I will never buy anything that is delivered by this shower ever again”
