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XDP Reviews

1.4 Rating 2,218 Reviews
8 %
of reviewers recommend XDP

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XDP 1 star review on 4th November 2024
Anonymous
XDP 1 star review on 4th November 2024
Anonymous
XDP 1 star review on 24th October 2024
Anonymous
XDP 1 star review on 22nd October 2024
Anonymous
XDP 1 star review on 2nd July 2024
Ian
XDP 1 star review on 18th June 2024
Anonymous
XDP 1 star review on 13th June 2024
Steve
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Anonymous
Anonymous  // 01/01/2019
XPD text to say delivery would happen on 26/11/2019, I was in all day and no sign or call. Then Wayfair have updated my order to delivered. Contacted WAYFAIR via twitter who sent me a postal delivery card from XPD to the wrong building and with the wrong delivery reference. Utter shambles and no one is taking responsibility for where my order may be! If I know that XPD is the courier for any other online order I will refrain from using.
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Posted 5 years ago
I placed an order from the range on 16th November 2019, delivery costing £10. Still nothing, I can't phone, email, live chat anybody from XDP! The estimated date has passed and it has been sat in their depot for 6 day's. I've had no further tracking advice, will i ever recieve my order, £90 worth??? Can't even get hold of the Range to gain advice from them, the whole thing is a joke and when i make future purchases if XDP are the courier's I will NOT bother ordering. These large companies should perhaps read some of these reviews and change their couriers (obviously cheap, you get what you pay for) 0 stars!!!
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Posted 5 years ago
Parcel tracked as delivered thou it wasn't, can not get a response from them for more than a week. Avoid.
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Posted 5 years ago
Useless. Parcels have been at local depot for 5 days and I cannot reach anyone to find out why they’re not delivering. Avoid at all costs...
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Posted 5 years ago
Am still awaiting delivery 5 days after the parcels arrived at my local depot. Cannot reach anyone by email or phone. Useless. Would advise you not to use them. I will not knowingly order from a company that uses them.
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Posted 5 years ago
So far i have had 2 pool tables delivered from bce both times it has been one man in white van delivering when it is supposed to be a 2 man delivery due to weight. Both my tables have been damaged in same place . Where they have been dropped on the corner . Worst courier i have encountered
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Posted 5 years ago
Utterly useless. Promise delivery on a certain day, by text message in the morning, and then don't bother turning up. Don't answer emails. Completely unreliable and uncontactable. Beyond useless. Would give zero stars if possible as they are beyond bad. Downloaded the app but it tells me nothing more than the web tracking. Have emailed sender to tell them that parcel has not been delivered. Item still hasn't appeared.
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Posted 5 years ago
Avoid if you can. Due monday., Nothing. Re arranged to leave with neighbour who stayed in for two further days, nothing. Despite being signature required discovered by chance it was dumped un signed for down the side of my house 3 days late on a public path. Wayfair use this company. Won't be bothering again!
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Posted 5 years ago
DO NOT EVER USE THIS COURIER. I ordered something and my first delivery did not turn up because it went missing, the company I ordered from remade my order and sent it out again. XDP didn't deliver on the day they were supposed to and tried delivery the next day, only they didn't, I have CCTV at my property and the driver slows down, takes a photo of my house and drives off again. I still haven't got my order and have no idea when it will arrive. DO NOT EVER USE THIS COURIER SERVICE.
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Posted 5 years ago
Absolutely disgusted with the appalling level of 'service'. I've phoned, emailed and texted repeatedly (11x times) over the last week with only 2 replies and they still have my urgent parcel sat in their depot. Because the driver wasn't able to find the major high street retailer the parcel is addressed to!! Use XDP at your peril. They will ruin your reputation and everyone's patience. I've attached the ongoing tracking saga by of supporting this isn't a made up complaint! (edited to remove my personal details).
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Posted 5 years ago
Shocking - they said i would have my delivery on 20nov between 11:30 - 14:30 ... I worked from home so I could receive them. Never turned up so I contacted them and they rang back at 17:30 and said they would be here in 45mins. Never tuned up! I emailed them and they said they would deliver next day. Then I rang them next day to get a time and they said they could not deliver that day. They I discovered later that they did deliver them - and dropped them over my 6ft fence because I was not in - even though they had FRAGILE written all over the boxes. My glass tables are probably in bits now. This company is totally incompetent.
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Posted 5 years ago
Absolutely dreadful customer service. Extremely rude emails (no idea who I was emailing as the emails were not signed) and had to chase multiple times for an estimated delivery time, despite the fact that this was a 're delivery' because the delivery had been 'attempted' 2 days before (simply not the case as I stayed in all afternoon and did not receive a phone call to say the driver could not find the property, nor did I receive a card to say they had attempted delivery). I will avoid at all costs, and would recommend everyone do the same. Unfortunately this was for a product through Wayfair so I was not aware who would be delivering this, in future I will try and avoid. Like many people have stated, this company actually deserve 0 stars for their customer service. The phone line provided also doesn't work!
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Posted 5 years ago
They gave a two hour time slot. Delivered 25 hours later. Lied about card through door. No communication to tell of delay. Appalling service.
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Posted 5 years ago
Absolutely the worse delivery company ever!! They don't deliver things in time, in fact they can't be even bother to let costumer know about delay! Costumer service is a joke too, not helpful at all! Avoid using this company, save yourself disappointment!
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Posted 5 years ago
What a shambles! One Star is far too generous for this company. I've been waiting 10 days for my delivery and it still hasn't arrived. Steer clear of this useless outfit.
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Posted 5 years ago
Worse delivery company I’ve had to deal with, wouldn’t use again. Got told my delivery was coming got a 2 hour time slot, waited in all day. Then got an email saying “ tried to deliver but no one was in “ I was sat in all day waiting and had phoned up asking where it was , as they said they left a card in the porch , didn’t have a card in the door. Didn’t even bother turning up. Phoned up got told next hour be with me, phoned again got told be definitely here by 8pm still didn’t receive it , contacted company I bought it from and phone back this morning and they said be coming today but didn’t get any warning about a re delivery date was only because I phoned up I found out the new delivery slot.
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Posted 5 years ago
Ordered item from Wayfair and saw it was being delivered by XDP. After reading the reviews I was really worried if I would receive my item in one piece! However, have to say I was pleasantly surprised. Was kept informed of delivery date and time. Email I sent asking a question was answered quickly and tracking info was quickly updated. Maybe I was lucky but didn't have any problems at all.
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Posted 5 years ago
This is the worst courier company I have ever dealt with. The tracking information is completely inaccurate and they don't ever answer the phone to rearrange delivery after they fail to deliver when they're supposed to. I will never use them again.
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Posted 5 years ago
This is the worst company I have ever dealt with. I have lost three work days trying to get chairs delivered from Wayfair via XPD. I phoned this morning to check what time I could expect delivery only to be told the goods had been returned despite the fact that my delivery was booked in( for the fourth time) I am furious about this. There was no apology, no explanation, no ownership of the process. It has been needlessly stressful dealing with them. They don’t respond to emails asking for details of formal complaint procedure, they don’t acknowledge the content of emails. I have raised this with Wayfair but was told that they cannot control distribution. I will never buy from Wayfair again. This has been a horrendous experience.
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Posted 5 years ago
Utter shambles,already 7 days late,no info,seller has been told it’s been delivered,l think Ebay should blacklist cowboy companies like this,Ebay now saying 14 days to investigate,will never use XP’s again and tell anybody how poor they are
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Posted 5 years ago
XDP is rated 1.4 based on 2,218 reviews