“OMG -Ordered from Amazon market place from a supplier that seems reputable. It's a big big shame they put their trust in XDP to deliver on their promises. XDP could not care less. Pushing delivery times out by weeks before justifying a trip to deliver something. Their online tracking looks good, efficient even, but the logistics is a let down. Still waiting.......I'm so nervous that my expensive items are kicking about in some warehouse getting damaged.”
“Expedited next day delivery did not arrive. I was assigned an 8pm - 10pm slot (who does that?) but did not hear them. No card left, no message whatsoever. If you want to enquire, you need to pay (again) 7p pm. Stay clear if you can.”
“Shame I have to award one star in order to leave a review, should be minus one. I cannot believe what is happening. I had a promise of a Thursday delivery from a company. I had a text from xdp on Wednesday night to say my item was at their depot and would advise on delivery or call them. Thurs morning heard nothing so rang xdp, they said nothing was out for delivery and that I would get a text, they agreed to check with driver and left me on hold for so long, I gave up. Cost me £2.69 Then at 4.30 I got a text to say delivery would be between 7.14pm and 9.14pm. Driver turned up at 8pm, searched van then asked what I had ordered and said he did not have it. Now Friday, I have heard nothing. Sent them email and no reply. Guess I will never see my order.”
“Further to my post yesterday regarding an anticipated delivery from them. Up until 10.00 am today (10/08) tracking showed it still hadn't been collected from supplier. Delivery date supposed to be 13/08. At 10.14 I received a call from the delivery driver saying he was at my house and I wasn't answering. Pointed out I wasn't expecting the delivery until Monday and could he please wait half an hour or come back later in the day. No was the response as it wasn't his problem. He finally agreed to wait 5 mins for a neighbour to drive there. Shocking. 1 star is the minimum I can give but it doesn't deserve that.”
“I had a bed delivered from the bed factory last week. A bright yellow van turned up with numerous different signs on that had been scrubbed out with wire wool. The driver was pleasant enough but dumped a rather large package in my passage saying he wasn't allowed to come in in case he broke something! Really? I've just ordered a solid wood table which is due for delivery on Monday. I await it's arrival with trepidation.”
“Paid extra for Next Day delivery, didn't show! Loads of trouble trying to contact someone, eventually when I did they were rude & unhelpful. When I did receive my delivery the driver was either rude or mute, just thrust the PDA under my nose without a word. The packaging looked like it had been thrown around dragged through mud, luckily the expensive contents were ok. Any company thinking of using XDP should think how much they value their customers and find another courier.”
“Excuse after excuse when you finally get to talk to someone. Parcel should have been delivered Tuesday, still waiting. They said they would ring back and don't. Appalling service”
“I have waited in for 3 days now for my parcel as the tracking said it would be here every day? The first day they said failed attempted of delivery when I was in and heard no knock at the door proably the lazy delivery driver didn’t want to walk up the stairs..
Try and contact customer service and they are completely useless and tried ringing the depot no answer at all tried calling 23 times in 30 mintues and still had no answer!!
Really not happy with this service as my parcel is quite an expensive one and I should of had next day delivery for the price I paided..
Would not recommend to anyone to use this company compete waste of time..”
“Was meant to get my delivery on Friday it's now Sunday and still not got it. their tracking system is a complete waste of time along with their customer service who can't even tell me when it will be delivered i will never ever use these jokers again or recommend to anyone. Stay well away from this company.”
“Still waiting on a very big expensive parcel which said should be delivered last night. Still waiting on call back and still no parcel. Absolutely livid right now.”
“If I could give 0 stars would. What a joke!!
They attempted delivery on a day specifically noted not suitable and then sent my goods back to the supplier without telling me. We waste a day waiting for the delivery on the day that had actually been agreed two days after my goods had been sent back, oblivious to the fact they wouldn't be arriving.
The communication from this company is severely lacking in every way possible - I'm sure they are all very nice people but the service as a whole is shocking. I wish I had a say in who my supplier use but unfortunately this is not the case, as I certainly wouldn't use XDP by choice.
A email was given to me to send a complaint to, but lo and behold it has come back as unrecognized.
Apparently, they sent my blind back to the supplier last Wednesday (25th July), despite being made aware that it was to be re-delivered - I understand the stockbridge warehouse manager was away for a few days so no one bothered to check these instructions). I wonder if they can explain then, why it still hasn't arrived back with the supplier? 10 days? Really?!!
I have also now been made aware that they send goods back in bulk, so wait until they have enough to send back together? So actually, despite what the agents are telling me, my blind has probably been sat in the warehouse all this time and they told a big fat lie that my blind had been sent back.
I have lost all patience with this company, thank fully the supplier will not be using them to re-deliver my goods once they finally arrive back.
DISGUSTING Company, I can understand that it may be down to just a few bad egg employees but if XDP are the type of business who think this kind of example is ok and who are willing to employee these people, they should absolutely not be trading.
I will be taking this further now as this is absolutely unacceptable.”
“Waited all day for delivery which should have arrived before 11am. No response from company. I thought no Aldi should find a different delivery company as this one is unreliable.”
“DRIVER WOULD NOT DELIVER ITEM IN A LIFT AND ALONG A CORRIDOR IN FLATS, SAYING NOT ENOUGH TIME TO DO THIS. RETURNED LATER AND NEEDED ASSISTANCE WHICH WASN'T AVAILABLE.(IF IT'S A 2 MAN DEL, WHY PUT IT ON A 1 MAN) HAD TO CANCEL ORDER.
PHONED AND EMAILED COMPANY...NO RESPONSE AT ALL.
TERRIBLE SERVICE. WHY THE RANGE USE THIS COMPANY I DO NOT KNOW.
WOULD GIVE IT 0 STAR IF WAS POSSIBLE”
“Waited 2 days for a delivery that didn’t show. Still waiting! Received a text & email stating when it’ll arrive and it is yet to be delivered. Contacted customer services and they informed me a card and attempted delivery were made. (I was home 2 days waiting for it, nobody showed and no card.) unprofessional and do not use this company. Worse ones I e come across!”
“Do not use these people! Supposed to deliver within a 2 hour window am Monday, this came and went. Received a text saying delivery between 8am and5 pm, again came and went. After many phone calls, was told on Wednesday that I could collect it myself(it's a 57kg box which is a 2 man job!), then he asked me if I wanted it delivered that day. Finally received the item, and it was damaged, so I've got to go through all this again”
“This company are a joke been waiting from the 10th July for a delivery which still has not arrived.then they tell you there is only 1 delivery day to your area you get a different story every time you phone .then they tell you to get a refund if you are not happy .what a way to run a business.”
