“Appalling service, no communication until yesterday where apparently they attempted delivery and put numerous cards through the door. Which is not true as there has not been one single card through our door. Called customer service 30 times, charged per minute for call, on hold for 15 minutes and then call disconnected every time. Eventually got through to someone who told me they could not help and got giving a phone number for depot. Called depot on every single one of my breaks at work kept on hold for duration of my break with no answer. Shocking service!!!!!!”
“The most awful company ever. 5 days off work waiting for a delivery. Still no sign. Have lost hours of my life trying to get through only to get palmed off with the stock excuses everyone else has given. Simply awful awful awful. I have no idea why this company is still in business...”
“D I S G R A C E!! AVOID at all costs! Been waiting 2 weeks on my new bed from wowcher. Emailed to say be here Saturday they updated tracking to say it would be delivered Friday. It’s now Monday and still nothing. They emailed to say it would be she today with out fail. Joke of a company! It should be shut down. I leave for holiday in 2 days and needed this bed before then! I will never deal with this delivery crowd again. Absolute bunch of idiots”
“I was expecting a delivery today and received a text and email to say the delivery would be between 8.08PM to 10.08PM. It's now 11.07PM and I've not heard a peep from the drivers. The least they could have done is to send a message that they are not delivering the bed. It's past 11PM, I've been in all afternoon and evening and clearly the driver's couldn't be bothered with their 'last' drop-off. I'm fuming !! I've tried calling and emailing the office. The answerphone is one and the email is 'undeliverable' to the address stated on their website”
“Received text thursday night claiming 2 items were on there way. It is now Saturday, received 1 item which the extremely rude driver refused to take up the stairs (it was a mattress). The other item did not arrive. The tracking numbers show that the item that was delivered is still stuck in the collection depot. The item which did not arrive is till out for delivery. Terrible company with unhelpful staff - as stated the driver left the mattress at the bottom of the stairs, I am a small person who currently has a knee injury so taking it up the stairs is impossible. Every other delivery company takes the items to your door, as they should. AVOID!!!”
“If I could give minus stars I would! I ordered with a seller on amazon who has sent my parcel with this company. The tracking information says it was delivered yesterday but there is no parcel and no delivery note and I have received nothing in the way of correspondence. They are impossible to contact, live chat doesn't work, email address pings back the emails. I waited for ages on the phone for no one to pick up. I have no idea where my parcel is or if it will ever arrive! AVOID!”
“Texted When parcel picked up from supplier. Text on morning of delivery with 2 hour delivery window. Parcel delivered accordingly. No problems whatsoever”
“I have been waiting for my parcel all week. It stays in the depot for 5 days now. It is absolutely impossible to contact with them and they don't let me know when my order arrives.”
“This is the worst delivery company I have ever in my life dealt with!! I was given a guide of between 9am and 12pm I am sat here at 4pm with no delivery, if you call them you get charged and if you chat to someone online they havent got a clue what the hell is going on. The manager has just emailed me telling me it will be delivered between 9.50pm and 11.50pm this is outrageous!!!”
“This company are beyond useless and deserve a minus score. I was not provided with a delivery date and was therefore out when they first attempted delivery. The message I was sent advising of a missed delivery showed the wrong delivery day. Their website does not enable you to re-schedule. I emailed by depot as stated on their website and got no response. I called their number as stated on their website and sat in a never ending queue, never getting through or being cut off. I web chatted after being 22 in line and was told they had tried to make contact but my phone was off which was not the case and that I could not reschedule by web chat - I would need to wait for them to call me. No call came. I web chatted again this time 14th in line and was eventually told I could reschedule this way - I requested delivery for two days later when I would be off work only to find they had delivered that day probably whilst I was on web chat and left the item leaning up against my property. In all I probably spent 90 mins of my time chasing this company up to try to reschedule. AVOID AT ALL COSTS”
“Disgraceful Service. I have no words. Delivery guy has only 2 minutes to deliver and companyDOESN'T deliver to flat door. I was advised to hire somebody. Now, I am single, not that young anymore to carry "this" stuff and it was ordered from wayfair . It should be in the delivery contract that deliveries will be just "dumped" . I refused to sign till its at my door. AVOID !
P.S. And the excuse " If we enter a building and were to scratch a wall or damage a carpet, or even bring in mud we could be liable for the damage" ...is rubbish. I get every day deliveries from companies all over the country and I never had this in 50 years.”
“Shocking!! Never even attempted to deliver yet say they did. Can't get through on the phone and then when I did they hung up on me before speaking. They've rearranged delivery for today according to their tracking, yet I feel it's going to be the same and they're going to say they attempted delivery when they haven't. Emailed the depot - no answer, emailed the email given on the phones waiting message and it bounced back - email invalid! Shambles”
“Absolutely useless. No delivery. Tried to contact the customer service and I gave up after almost two and a half hours of waiting. Started as 25th in the queue and after an hour was 1 and it stayed like that for over an hour!!!!! Avoid”
“There is no way of contacting this organisation for customer service over the phone, and they will not respond to emails. They will not schedule delivery times. The track and trace service will schedule a 3 or 4 hour timeslot for delivery on the delivery day with very little warning. The drivers are rude. Worst shipping experience i've ever had.”
“1 star is too high but zero wasn't an option. Driver failed delivery then took home, according to the manager, my delivery. On tracking it said I was carded which was not the case, never to be seen again. DO NOT USE”
“Poor service from this company on several occasions and now will no longer buy from a company using them as their courier.
They show items out for delivery then never turn up. They dont update the tracking system, they dont contact you with an apology or reason they did not deliver. They also give estimated times for delivery then arrive almost 3hrs early saying i didnt think you would be in!
Useless.”
“XDP texted me to say delivery was out for 9:43-11:43pm YES THATS RIGHT!! I waited up and no one ever turned up. I went on my tracker and can’t see anything and now been on hold for 30mins as there email keeps bouncing back.”
“Absolutely rubbish. They don’t “deal with the public” according to the company I ordered my bed from. Turned up a day earlier (Weds) than I was expecting and wasn’t in, was promised a Friday pm delivery - received nothing. It’s now Saturday and my bed is STILL at the delivery depot. They ignored my emails. Calls to them get cut off without an answer and I had to wait 40 mins in the queue for online chat which then cut me off halfway through as the “advisor” took over 5 mins to answer a query. Nightmare. AVOID this company at all costs they are a disgrace and have apparently not even heard the term “customer service””
“We paid for next day delivery. They planned to deliver bathroom things needed for a job 17:45 to 19:45. We couldnt go out and they didnt turn up. No text no call, nothing. We sat in some more in case they were running late. Nothing. I looked at their online "status checking" and it hadnt been updated since 9am. I emailed them and didnt receive a reply. Next morning (today) I checked "status checking" and it said they will be delivering today at the end of the day. No contact, no apology, no explanation. Now we have to sit in again for two hours and see if they turn up!! Avoid at all costs.”
