“I missed my delivery, which was very important building materials, still waiting five days later ,, promised today , before 1pm,, now 2.30pm, very poor”
“When our delivery did not arrive as promised in the 2 hour window stated in their text message we didn't think much of it. When I found out that the delivery courier was XDP I started to be concerned. And rightly so. The no show was not followed by reason or apology. Had to chase them up and after numerous calls (that were disconnected), left messages and incompetent staff, it was promised the next day (Saturday). Didn't hear anything. Nor delivered anything. Called main XDP phone line. They couldn't get through to the depot to find out why the delivery hadn't occured. I wonder if I'll get my goods. Pretty much a shambles of a company. I've started avoiding companies that use XDP as their courier as it's an exercise in frustation and a lottery of receiving your order via them!”
“The parcel that we received was a sapling in a tall box which clearly stated the box should remain upright.
We were in to receive the delivery but your delivery driver didn't even attempt to knock at the door.
Lastly but not least, the box which contained the sapling was left outside our front door UPSIDE DOWN. As you can imagine, the sapling was not in the best of shapes when the box was opened - one of the branches had broken off and most were squashed due to your delivery drivers inability to read simple instructions on the box which I'm sure are on many delivery boxes.
We would not use you as a courier if we had the choice and I can see from many reviews on your website that not many of your customers happy with your service either!!”
“UPDATE------- ZDBNRP001264
Found out from seller that the items were sent out again today to be delivered between 14.49 - 16.49 so not made a priority even after yeaterday ( and no one from xdp bothered to tell me again )!!!! SUPRISE SUPRISE it didnt turn up again AT ALL. Had a phone call back 6 hours after i left messages this morning to say they cant get hold of the depot but will email them to make sure it comes. 18.00 got through to someone who spoke to the regional manager who told her he would contact the driver and find out what is happening and would call me......and guess what....he hasnt called!!!! SUPRISE SUPRISE!!!! They had gone home for the day when I called at 18.40 even though apparantly they are there until 19.00 ....GO FIGURE so I am now £160 down on wages, 2 days of my kids hols wasted and missed a midwife appointment for my 30wk pregnant wife due to these low life useless scumbags!!! DO NOT USE THESE CRIMINALS!!!!!!!!!!!!!!!
ORIGINAL POST----------
Delivery sms to say it will be between 14.19 - 16.19 . Called at 17.50 as it had not arrived. They said its out but driver is running late. 19.30 and still nothing, phones are turned off and wont allow messages to be left. Tracking system now say it has been returned to the depot for no reason. No one bothered to call me and its a huge dining table and 6 chairs so obviously not just been missed. Wish id read reviews first. Have complained to seller and will never be ordering through them again in case they keep using these people.”
“Misplaced articles, lost track of item, maybe on the vehicle maybe not, multiple broken promises of delivery, vehicle breakdowns,bad attitude of delivery driver, lost item, the list is endless!!!”
“The tracking system stated the parcel was delivered 2 days ago and since then I'm been trying to contact XDP Customer Service, the depot and still nobody has been able to tell me what has happend to my parcel.
The depot person I spoke to, Kieran, was very rude and unable to give me any answer. He even said that the driver (James) is coming to my address to check if he left the item in the right place. Incompetency to best expression.
Worst courier ever.”
“I was expecting delivery on 01/08/2017 between 15:15 and 17:15, I rang them at 17:00, I asked the whereabouts of my delivery, they said delivery can take place up to 18:30. Delivery finally didn't turn up. The next day I rang them to find out about it, they said their system is down and unable to check anything. I checked their website at 10:35 am and according to that, they "attempted" a delivery and left a card. No need to say that never happened, no card or delivery. So I contacted the seller and he also had no luck with them....So I requested to cancel the order as the courier is just making things up”
“Waited for delivery - nothing. Received online tracking info only to discover that this hadn't been updated other than to say "Parcel re-direct" 3 days earlier. Several emails to XDP resulted in being told a different story each time "Out for deliver today.....apologies the label fell off....will arrive tomorrow for sure....we left it in a skip 3 days ago.....it was left on the doorstep 4 days ago".
10 days later and the parcel still hasn't arrived. They now say it was "definitely left on the doorstep 6 days ago" and that everything else I was told was "miscommunication".
But even if it was dumped on the doorstep (which we don't even have) then they left no card anyway.
Awful, awful service - basically dishonest to cover up incompetence.
Go nowhere near them.”
“Like previous customers would give 0 if I could, dreadful service have waited for 3 days for delivery but still no delivery made. Tracking times given seem to be fairy stories, customer services non existent. Have never had such absolutely terrible unreliabe service would certainly not order from a company that uses XPD again.”
“Have been trying to call them since 9am, keep getting message to leave my details as they're busy dealing with other customers - ALL DAY??? Extremely poor. Have also emailed them but still not getting a response. Using our school address as an excuse not to deliver - WE ARE OPEN IN THE HOLIDAYS!!!!”
“If I could have I would have scored 0 stars!
I was told that I would receive my parcel between 2:05 and 4:05, after taking the afternoon off and waiting in all day there was no attempt of delivery. I tried phoning the contact number on the text message that I received however the line was dead so I emailed the company. It took them half a day to reply to my email. They did not even apologies for the inconvenience they just asked when would be best for re-attempted delivery. I replied straight away and told them I wanted the delivery by 5pm that day, it took them over 3 hours to reply informing me that my parcel had not been put out for delivery.
The best thing to do is ATTEMPT to deliver it when you say you are going to, the next best thing to do is apologies and update the customer rather than them forcing an apology from you if you have been unable to deliver it when you said you would. Also, I would advise giving customers a phone number that works or is answered as by the looks of your other reviews this is not a first.”
“In all fairness, when things go well it is what is expected and you dont get a lot of customers singing praises - however if things go wrong, which sometimes they do, then people are more likely to write a bad review - its frustration worming its way out. Completely understandable but I dont think it gives a true representation of the XDP Couriers as a whole.
We have been using these as our main delivery system (along with out own drivers) for over 2 years now - there HAVE been issues of course, with the amount we send out and the amount of consignments working there way through XDP theres bound to be, but nothing more than we've had using other companies - one dynamite! company ran over one of our expensive beds, and then STILL delivered to it the customer....like seriously....!
There are some 'bad' depots - I find certain ones tend to give me the issues time and again but on the other side our collection depot (Bradford - you guys rock!) are fab - might take a couple of calls to get through but when you do, helpful is an understatement.
Dont be put off by businesses using these guys - until you run a furniture company yourself you have no idea how hard it is to get reliable and responsible delivery options which dont end up costing us (read: customers) a small fortune and to their credit, over the at the moment, 2897 deliveries we've booked with these guys only a small percentage have ever had an issue....so XDP well done, we're happy(ish) bunnies! ;)”
“shockingly poor service. Has now given ETAs on two separate days and just not turned up at all! We have waited in on both days with no updates or reasons. Impossible to get through to anyone and no help at all. Website is shabby and I expect the management is too.”
“Extremely unsatisfied is an understatement. These packages should have been on their way back two weeks ago. Every single task that has been given to this company has been a pain. They delivered a shipment despite it being marked as return to sender, failed to post a card to a failed collection attempt without ringing my bell or any others, and took a photo from inside their vehicle that couldn't even identify my property as a flat, and today they failed to appear at all, failed to call the driver and get back to me, failed to answer the phone and they closed an hour early.
Now waiting for tomorrow to find out what happened and set up a new collection.
The only reason they get two stars is because the people I've been in contact with have been polite and, for the most part, helpful.”
“Worst delivery company I have ever come across. I ordered on 18 June. It was despatched to XDP for delivery on 19 June. It sat in their depot from then until I complained to Happy Beds on 6 July. They must have chased because I got an immediate call from XDP promising delivery the next day. Needless to say we waited in all day and nothing. No delivery, no phone call, no text, nothing. Now they are uncontactable by phone and the delivery has even vanished from their tracking system. Unbelievable. Avoid at all costs.”
“Really bad website. One is unable to track the delivery. Time frame given not met by hours and hours. When call to check, worst customer experience ever. The option given don't work. When I finally managed to talk to someone, the person was very unprofessional and rude. No help nor answer at all about for being advice to keep waiting for my item.”
