“Failed to turn up. No communication whatsoever. No tracking. No customer contact number. No response to emails sent. BE WARNED. Totally unreliable and i would avoid at ALL COST.”
“Returned a faulty sofa, only for it to come back to me again two weeks later an absolute joke and not only that nobody was home and they left it outside my front door absolutely terrible service. Avoid at all costs!!!”
“Absolute joke! Brought a door from Wickes and paid for next day delivery. Still waiting 5 days later. Parcel says at XDP and you cannot contact them to chase! Tried live chat but that is now down!”
“I was awaiting a parcel ( machine) that did cost me £700 ! Nobody appeared to bring me the parcel. No answers from this company.The app just popped up with: we have your item… Companies like XDP should be banned from this planet. The parcel disappeared to nowhere, even the company where the parcel is coming from couldn’t help.”
“A door ordered from Wicks, carrier XPD delivery arranged for today 04/12/2024 delivery times given 13:30 to 15:30. At 16:00 I received a email saying sorry we missed you. This was a Lie nobody had been to th house the last location of the delivery driver was Nantwich which is 48 minutes away from my address the driver must have gone back without finishing his deliveries. I have rang Wicks customer service I wait to see if they get back to me tomorrow thats what they said. XDP not good service I could say a lot worse than that”
“Absolute joke of a company, arrived too early so the only person in the house was my 74 year old nan who has no chance of lifting a 32kg box on her own, and there should have been 2 boxes, with the other seemingly having vanished off the face of the earth with shockingly poor ways to contact them about any issues you may have, to any sellers, PLEASE do not use this company under any circumstances absolute joke”
“Honestly the absolute worst delivery company out there. No way to contact them with regards to packages not arriving on estimated delivery. Tracking system is incorrect. Overall a pathetic attempt at a delivery service.”
“these people are thieves. no contact details etc. sofa has evaporated after i ordered it on amazon 10 days ago. I will take it to court!
tracking number doesnt appear on their system”
“1 start is too generous for an abysmal company such as this.
On the second 'attempt' at a delivery which was not attempted the first time round there is still no sign of the delivery driver. All you get is drip fed delivery timeslots, to then be told delivery was attempted despite no one showing up so you need to book again. I have been waiting 2 weeks now and I think it is best to just cancel the order and encourage the company sending the item to consider other delivery companies in future. Companies such as this do not deserve to stay in business.”
“This is without a doubt the worst delivery company you could ever have the misfortune to deal with I don’t know why the local depot has a phone number as no one ever answers it they contacted me three times to tell me my goods were being delivered and nothing ever turned up they have caused me no end of hassle why companies use them I have no idea”
“Firstly, I don't believe that you truly sorry as your welcoming message states. If sorry, something positive would have happened with all the bad reviews you've had so far. My is about collection which was supposed to have happened on the 1st of November, but nothing was heard. I then saw another message later requesting me to select another date, and today selected. I couldn't go to work again, and later around after 9am, I received a slot between 3.17pm and 5.17pm. After 4, I received notification that I am next, I later signed the QR Code in readiness due to deadline, and reason. It is now 8.25pm, the builder that was waiting to help just left, and up to this time - no sign of anyone from XDP. WHERE IS YOUR INTEGRITY. THIS A TOTAL SHAME FOR A BUSINESS LIKE THIS. SOMETHING NEEDS TO BE DONE BEFORE YOU COMPLETELY LOSE YOUR GROUND. I AM STILL WAITING.”
“My mother is waiting on a delivery from XDP for the second time and the driver has not delivered it for the second time this company is nothing but a waste of space there drivers myst be so stupid the have the address on the box but did not press my mums flat number they must hire the stupidest people”
“Tracking never updates waiting on a parcel tomorrow 😒 we are waiting on a bed for my young son who is sleeping on the floor the Range picked this company i getting worried now”
“We rejected a delivery as we did not order it. The delivery driver told my 72 year old mother that she still needed to sign so he could take it back.
He lied as he took the parcel back with him but told the company that we had taken delivery of the item.
Unfortunately for him he did not realise my mothers ring camera had captured the whole exchange including him taking them back.
He was totally deceitful & dishonest and took advantage I feel of my mother being elderly.
These parcels were too big & heavy for her to carry or take in.
Trying to get in touch with anybody at XDP via phone is a nightmare & emailing them Just sets off a round of email tennis back & too with nobody doing anything.
I cannot stress enough how terrible this company is & looking at the rest of the reviews it seems I am not alone in thinking this!”
“I had a delivery worth £100 this morning. Had a message to say it would be delivered between 12.20am AND 2.20 AM??? At 11 am I then saw it had been noted as delivered. The driver was obviously feeling very lazy as they left it in a hallway of a flat block besides me and called that ‘delivery’. I’ve just had to search for 15 minutes to find this ‘delivered item’ only to realise the item is 15+kg and 190cm tall. I am a 5ft girl and I am now left with the issue of it is too heavy and big for me to carry to my actual house on top of it being dumped no where close anyways. Absolutely appalled with this ‘service’. The item is a mirror and it has arrived cracked and damage so clearly been handled with no care either. Will be further reporting this until something is done.”
“I was told by text delivery would be between 10pm - 12am! Wow that’s late but I’ll hang on!
8:18pm Text message, “Your delivery is next” item marked as delivered! Delivery shot? A black screen!!
This is theft!! Awful, vile company!!
No helpline, calls cost 7p per minute!! This company is unreal! I’d never heard of them until today! Looking at the reviews, does this come as a surprise!!”
“My delivery was due tonight between 5.30-7.30pm so made sure I had no plans and sat in waiting , it's now 10.45pm and have been following him on the tracker and still not near my house, in fact , he's not moved in the last hour so I'm thinking he's gave up and just went home but it would be good if they could of gave me a call or even an email just to let me know they had to reschedule till tomorrow etc.
I'm not wondering if they will even come tomorrow .
Not a happy customer.”
“An absolute disgrace. Was told my delivery window today was 18.02 to 20.02 so feared the worst.
True enough “Brian” then called at 20.10 to say he was 10 mins away (having used the tracking service he went to East Lothian driving right past my street). At 20.25 I then get a lazy email to say my item could not be left and to rearrange delivery.
I’ve sent an email of complaint and will also be calling very tomorrow to complain.
Under no circumstances use this company or one who use them as delivery option.”
“Terrible company- from reading the reviews- big companies like Wayfair, B&Q and Debenhams need to stop using this useless service all together. I ordered by husband a recliner to help his bad back- Only to have one delivery driver turn up with no safety or assistive equipment and ask my husband to help him get the box in. Driver was miserable and offered no explanation as to this incredibly unsafe and frankly stupid practice. Avoid this company with a 10ft barge pole.”
