“Been waiting for my £400 package for 3 weeks, it's been at their collection depot for two weeks and now they're unable to "locate" it. A few of my friends ordered the same thing and they've all gone missing too, and appeared on eBay for double the price. No way to contact them either. Absolutely scandalous!”
“Only delivered 7 out of 8 parcels their computer still highlighted 1 not delivered.
They don’t know where it is. They don’t care.
Now over 2 weeks and they still don’t communicate with me.
Do they really care. NO.”
“I have had to contact aldi to find out what is going on with my delivery as I have not received anything 2day laterally say they are trying to locate it thenReceived text to say delivery would be between 11am-4pm
No 2 hour time slot and no delivery as yet been in all day waiting tried phone aldie and also xdp ,website said between 12 45 and 2.45 ,joke of a company,Communications are dreadfull , never going to order from aldie again If they use this company”
“No attempt made to deliver my item but can see a picture of the drivers finger and a message saying not in when I was also no card left used Aldi twice with deliveries on this company and yet to see a product”
“Had a text to say my delivery would be today 2/4/21 no delivery arrived and no tracking details, apart from they received my delivery on the 23/3/21 shocking company would not use again”
“there should be a zero star option. I've literally just watched a delivery driver pull up outside my house, open his van, close it again and then drive off without saying a word. Hundreds of pounds spent and the whole experience with the company making the blinds and the delivery has been an absolute nightmare. Avoid this company, they are a bunch of liars.”
“Only recently heard of this useless company. I was waiting for a set of blinds, I've since been refunded by the company who made the blinds. Wasn't prepared to wait any longer, the tracking system is unbelievably slow, nonexistent. The worst freight company I've ever come across, avoid. Shocking service. God only knows what happened to the blinds.”
“Terrible service still waiting for delivery of a mattress bought from Wayfair should have been delivered over a week ago.
First delivery marked as service failure returned to delivery depot. No explanation.
Then app just saying at service depot would not let me rebook. Got Wayfair involved promised delivery in 24 hours. App showed out for delivery NO DELIVERY again.
App shows returned to service depot.
Then carded email saying I wasn't in. Errr NO compleat lie NO DRIVER been here! Then shows returned to depot again.
Managed to rebook for today but app shows still at depot not even out for delivery!
Told Wayfair I'll probably need a refund as don't think XPD are capable of delivering a parcel.”
“Got loads of complicated emails telling me about the progress of my delivery, but no delivery date - until suddenly I got an email at 10am telling me it would be today between 1 and 3pm. There was no way to change this. So I left a note on the door asking to reschedule and made it home by 2pm. No delivery and no card left, and their tracking page showed nothing. No way to get hold of XDP to reschedule. Their phone doesn't get answered and their live chat is dead. Fortunately, it turns out it was left with a neighbour, and fortunately I have honest neighbours!”
“Please be aware of this scam of a delivery company , they emailed me two days after they said my item was out for delivery ,we have been at home on both the days and no show of the delivery . It was rescheduled for the following week again waited in and no show , this time stating exception not in bay ! I am unable to change dates and I have no response to emails . there seems to be a common theme , are items going missing and not being delivered , this is theft ! I have asked for refund from my seller as I have no confidence my item will arrive .
consignment ZDBVFA062294”
“The worse company ever !!!
If I could give 0 ⭐I would.
Liars!!Driver came and said NOT ON MY VAN !!IT was 5 days ago and till now quiet.To contact with XDP is ...mission impossible !!”
“Disgraceful shambles of a company, 3 times said out for delivery but didn’t show can’t get threw on the phone and ignores your emails they have not even attempted to deliver. They need shutting down”
“Its says sorry to hear you have had a bad experience whilst typing this review, but thats not true. I have been back and fourth with customer service from aldi as the customer service number for xpd charges. There has been 2 delivery attempts so far but I have been home everyday for a week. I received my smaller items but my first item (wardrobe) is yet to be delivered. My phone number is on the parcel if the courier is having difficulty finding my address why not call me. I live in a flat and the item is heavy. The courier does not want to deliver the item. Thats the truth. If you do not want to lift heavy items get a different job. If I do not receive my item by next week I will take it as my item is stollen. The picture shown on my tracking info has a note saying not home today. LIES. Im absolutely furious. The worst delivery service I have experienced.”
“Why do I have to even give them one star, been told package was delivered twice, they even sent me a message at 5pm telling me that they would be delivering at 11 30 am the same day, then they said it had been delivered on the 15th March yet it was at their depot on the 16th”
“Excellent speedy service. 40kg parcel sent from London to Cardiff in 48 hours. Good tracking app also. Highly commended. Good comms from driver ehen nobody home and took it to a neighbour. Would use again.”
“Twice they delivered my parcels due to amazon choosing them, and twice my packages were damaged, my second one being a glass coffee table.
Worst service in my opinion.”
