“After Reading the reviews I was really worried I wasn't expecting the delivery to be on time or delivered at all .but it was the opposite good communication by email & text & app during every stage of the transit & delivered on time”
“If I could leave minus stars I would. I have ordered several items from Aldi and each time they have been sent via XDP they have not arrived when scheduled. One driver even claimed he had tried to deliver and we weren’t in - we were and we have CCTV and a video doorbell. Don’t rely on them to do what they say as you will be let down.”
“Iv been waiting for my parcel for 3 weeks and it said it will be with me today 26/5/21 @ 11.41 to 1.41 nothing has been delivered ggggrrr
Cant get hold of them tried everything but nothing wow why are people using this company”
“Seller's chosen delivery agent. Got a tracking number from XDP which said delivery would be between 9.50am and 11.50am. When no delivery by 3.30pm tried to contact XPD. Calls charged at 7p/min but phoned anyway. Customer service line message said they could not respond to enquiries about individual deliveries....what the **** are you there for then? Messaged them via their web site link, no reply. Clicked on their 'live chat' link, nothing happened. Still don't know where my item is or when it will be delivered. What are these people doing in business?”
“AVOID THIS COMPANY! Purchased items online on 23rd April 2021 and XDP were the seller's chosen courier. Items due to arrive 27th April . . . nothing. XDP then provided 3 further delivery dates via email (no personal contact to explain delays) but failed to deliver on all 3 dates. I eventually cancelled my order with the seller as there seemed to be no prospect of it being delivered and no way to contact XDP by phone. XDP are RUBBISH!!! I will avoid them at all costs if I ever come into contact with them again in future.”
“Still waiting for my delivery I got a text today at 10.30 whilst I was at work on a Friday saying my delivery was going to come between 3.10 and 5.10 so cleared an early finish with my boss and it never came 👎 went on to there app drivers location is unavailable and so is live chat 😂 a mean (WHAT)”
“Read the reviews and was horrified - anticipating a terrible service...
IT WAS JUST THE OPPOSITE - EXCELLENT SERVICE - PROMPT -
NOTHING TO COMPLAIN ABOUT..!!”
“A big shout out to Mark from the Bradford depot who was very helpful and accommodating to a last minute change today, my parcel was delivered smooth and efficient with no issues.
Thanks again Mark if only all drivers where as helpful as you have been.”
“Worst service ever!!! I had a parcel delivered was meant to be two boxes I only received one of those it wasn’t even delivered to my door but left at my close to find out one box was reported missing and the box I did receive was damaged to then almost 2 weeks letter having my second parcel delivered the courier did the same just left it at my close with a text saying it was there. I think if this service is being used then they should definitely deliver it to the door and not just left where anyone can take it.”
“Theives my order of a grey velour shell chair from Aldi was lost apparently at XPD reading othet reviews it beggars belief why Aldi use this delivery company as lots of items miraculously disappear when reaching the XPD warehouse. ..ought to be renamed Xpect ..dont..Pilfering Delivery Company”
“Appalling 'service'. Impossible to get in touch with. Charge for calls. Told to refer to supplier but it's in your depot and I am the paying customer.”
“Didn't receive in time slot but order was delivered the following morning. Apparently the original van broke down. Driver was apologetic but said she worked from Stockbridge Depot where they prided themselves on being efficient. She admitted that other depots leave a lot to be desired.”
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Review of XDP
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2 reviews
1 star: Bad
2 minutes ago
0 star! Do not use
0 star! Worse company to have ever existed in the history of courier companies. This is a ghost company. You cant contact their customer service, and if you ring their number you get charge 7p! Per minute. And no one answers so thats another way for them to get money.
My item has been on their delivery depot for 4 weeks and not being shipped.
Got a message from the seller that XDP lost my parcel! How the F*** can you lose a 200kg crate!
Its been more than a month now and still waiting. Do not use this company and avoid at all cost!”
“Straight from the off the service was absolutely shocking. There is no clear way to contact XPD, they charge a premium rate to try and phone them (to which they don’t answer, conveniently) and their live chat/email is clearly just not monitored. The app is designed extremely poorly and the company overall seems absolutely abysmal. Save yourself the money and do not use this poorly run company. We purchased a bed through groupon and they use XPD for the delivery, to say I wish we hadn’t bought the bed in the first place could not be more of an understatement. We are still missing the second part of the delivery which has a majority of the parts and I assume the instructions... the parts we have received are damaged. I urge anyone reading to steer well clear of XPD and to use literally any other delivery company.”
“Two online messed up. Both items XDP sent emails giving time slot for delivery, both times it never turned up, or the next day or the easy after that. Both eventually had message saying failure but both items are still nowhere to be found (one last updated 1 week ago the other 2 weeks ago!). Customer services from aldi told me three times they chased the courier but they had to give them 2 or 3 days to reply and they would ring me back. XDP don’t answer at all. The was no notes or history kept with my order so it was going back to the beginning every time. Because items not returned to their warehouse I can’t even get a refund from ALDI. Both items are some of the harder to come by special buys from ALDI.... I see from other comments on social media and trust pilot that others are experiencing the same with the hard to come by items such as egg chair and BBQs. Where do these items end up I wonder? Are they actually real and how many actually are available? Are they say in the gardens of ALDI and/or XDP employees or their friends? ALDI not refunding so my money sat in their bank account earning interest and not in mine. Both times I stupidly bought other lower ticket items and I wonder if others do the same as me. Birthday ruined as presents never arrived. AVOID XDP and ALDI!”
“Avoid if you value customer service and actual communication. Live chat doesn't work, cut off on the phone, emails not responded to. How this company is still in business baffles me - it gives delivery firms a bad name.”
