“I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door)
I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish.
She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
I highly recommend XDP and especially my more local depot as clearly the staff deliver an excellent customer service, with a helpful and professional attitude.
Thanks again to the lady I spoke to over the phone and to STEPHEN the delivery driver for XDP.
I will definitely use their services in future!”
“Worst company ever.
They should have delivered our parcel 2 weeks ago we were at home on the delivery day(s), they didn’t ring the bell and they said we weren’t at home. After all this we tried to book a slot for a 4th attempt then we got notification about our damaged parcel?! Since then we didn’t hear from them anything.
This is ridiculous and the worst thing they can do this without any consequences…”
“Should have had delivery on Friday stayed in all day,no delivery they lied and said they tried to deliver,you can’t speak to anyone I had to ring my item supplier for an update now say they will deliver on Tuesday won’t hold my breath.They are an awful company why do suppliers use this useless company MW”
“The tracking is a joke, it doesn’t work!
You can’t speak to them even if you decide to stay on hold with the 7p a min charge and parcels don’t arrive!
Wish big companies wouldn’t use this company as a delivery service, if I had any options of who to use I would never choose these!”
“A very bad experience should have a delivery between 9-10 to11-10PM never turned up.had a message the following morning at 8AMto say they came this morning at 7-20 but no one in, but was in and no knocked on the door and they said they had left a card, they did not leave a card,so I rang phoned number which was on a email which was not recognised, could not make any sense of the app to try to get another delivery time.
And then at1215 iget another text and email to say we would get delivery between 1-40 and 3-40. Eventually delivery came at 2pm.
I am not a very happy customer”
“XPD claimed they attempted delivery. Except I have been sat in the flat waiting for it. Didn't press buzzer, doorbell or phone my number. Instead sent a photo of missed delivery card. Completely blurry and unreadable. Thanks a lot.”
“Ordered something from eBay. It was meant to be delivered by xdp and was meant to arrive within a few days. At this point my parcel is almost 2 weeks late and xdp was very unhelpful so in the end I had to cancel my order and ask for a refund from the seller. According to xdp's tracking my parcel has been in the collection depot for almost 2 weeks at this point. They didn't answer the phone and in the email replies they basically said they have no idea what's going on with my parcel. Worst delivery company ever.”
“I have waiting in for 2 days in a row because they said my item would be delivered that day but no one has showed up. Last night they lied that they tried to deliver my item at 945pm. I was home they did not arrive.”
“If i could give a zero I would. I thought Hermes was bad but this company is even worse. 3 days of 'we will be delivering to you today' and 3 days of waiting in and following the tracking to within 2 delivery stops before me and then no show. Its either an 'unexpected event' or just don't turn up. How can they run a business like this it is an absolute disgrace.”
“Goods worth over £3,900 just not arrived here despite notification that goods at depot 5 months ago. No response to numerous messages and phone calls. Totally frustrating. Absolutely no customer service.”
“They told the supplier they had lost my parcel for over a week. I cancelled the order. An hour later they delivered it, but told another supplier they had delivered their product. Total shambles, make Hermes look like geniuses. I will never buy from any company who use these people. Sellers should give a choice of delivery companies so we do not get messed around by these cowboys.”
“This company just lie about delivering items. I presume the drivers steal the goods. Twice they have lied about delivering to me. And it is impossible to talk to them. Avoid this lot like the plague.”
“As yet my delivery is still in the depot waiting to be delivered, it has been there since 22/07/21 not had anything about delivery, that's not a good way to treat customers.”
“If i could give no stars i would. Absolutely useless. I don't know why Wayfair use them. Have waited in all day for a delivery due this morning. Cannot contact them. Live chat not available. I have cancelled my order.”
“Worst service ever!!! 2 weeks without my parcel which is supposed to arrive between 3-5 days…. I have already 3 texts from xdp with delivery dates and they never come… app shows me that the parcel has been delivered,but where!? Never use this service again”
