“Useless shower of lying bastards who give false tracking information. They don't turn up when the delivery is scheduled so you are left waiting around wasting your time. When you do eventually get to speak to someone they tell more lies just to get you off the phone. Why do suppliers use these companies who don't care about the end customer at all”
“The worst company ever.
I do not reccomend this company for anything even if it's small or large.
I was trying 3 days to contact with them and try to arrange the day and the time that they supposed that we will be delivered our parcel but nothing and I just realized they charge us every time when we were trying to reach them over the phone. They took as a total of around £15 of me and my girlfriend in extra charges on our mobile phones.
We receive the parcel after a week with the help of a neighbour as they couldn't delivered a different times than the one they have for example 2 o clock and that's it no on weekend as well. We were trying to explain them that we were working but nothing they just ignore us and they delivered the package twice on 2 oclock and nobody was there, and they just keep telling us that it's not their problem that we are not in the house.
I don't reccomend this company at all.
Never again.”
“Atrocious. No one at the entire company knows what is going on. I’ve already had one no show delivery and no reason given. I was promised delivery today. It’s not shown up yet again. The customer service rep after calling 30 times had no idea whether it was going to turn up and just gave me the drivers number and said good luck. Anyone that uses this service to ship to customers are completely indifferent to your time, money or receiving your goods. Do not use this joke of a courier service at all costs it is the worst I have ever encountered.”
“Disgusting! Christmas ruined! No "promised delivery". No contact from Xdp.
F*****g useless w***ers! I would punch their lights out if I knew who was responsible. C**ts!”
“Cant even give less than one star but if i could i would!! Absolute joke of a company. Delivered half of my son’s new bed (xmas present) on Friday and told me the order had been done as a split consignment and the rest will come saturday! Well its now Monday and its not here!! Its impossible to get intouch with the company to see whats going on and they haven’t even had the decency to tell me that the parcel won’t be delivered before Christmas. Now i have to try and explain to my 3 year old that the bed he has been asking santa for hasnt come, well it has but only half!!! Absolute disgrace of a courier service, only thing they’re certain to deliver is failure and disappointment!”
“Where do I start! 5 times they promised to deliver my kids main Xmas present. Waited in each time. False tracking info. No explanation and told downright lies! That's if you can ever get through to them. Conmen must of made a fortune just through customers calling their premium 0843 number! Ruined my Xmas. Hope they go bust!!”
“Delivery driver stole all food orders for day and company wouldn’t answer phone. Horrendous that people can stoop so low. Annoying as when you order online you can’t choose the courier. I hope Louis John MD you go bust.”
“Absolutely horrendous customer service, no one could give me an answer on where my delivery was, took 3 days off work because it was ‘out for delivery’ after the 3rd day I ended up going and picking it up myself. Shocking company”
“How do you give no stars? I received a text message informing that delivery would be made on a certain date and within a one hour window. It was not. No update was received by text but I could see their online tracker roll delivery forward one day. When delivery again failed to materialise on the second day I called up XDP and was told the courier was running late but I would definitely have my consignment by the end of the day. I definitely did not. No update was received or made to the tracker. I called up XDP but could not get through. I left a message with all details requested but did not receive a call back. I tried calling again but got the out of hours message even though it was well within their stated hours of business in the out of hours message. This is unacceptable for what should have been an overnight delivery.”
“Absolutely useless. Stuck in all day yesterday said it would be here by 8am and it looks like it’ll be the same thing today. Do not use this company.”
“Bloody joke , arranged for a certain date for goods to be delivered as I have already been let down, arranged a date that suits only to have goods delivered the following day when I said I would be out , received a text alerting me of delivery phoned depot to ask what’s going on , told not to worry it was a mistake as it happens when goods have been scanned In, and I’ll get my goods as arranged in January, arrived home to a card for attempted delivery!! Bloody joke”
“Wha a joke of a company. They fill you with all the tracking details delivery times etc ie delivery between 08.33 and 10.33 but no delivery sitting at local depot still at 12.42 due to vehicle capacity. Driver was to ring to say that he would deliver on his way home, no call mind.”
“This deliver courier is an absolute joke. Can’t believe there is business. Who tries to randomly attempt a large deliver without first arranging a delivery date or informing the recipient before hand. This company should be reported”
“ABSOLUTELY DISGUSTING BEHAVIOUR
Ordered 2 bed base from a fantastic company Robinson-furniture expected delivery on 12th Dec, when tracking realised half address was missing. Called XDP who stated they tried to deliver yesterday (11th) although that was not the sceduled delivery date!! when questioned on how it was possible to deliver without a full address, the female became rude and obnoxious. I suppose you would get upset if you ask a common sense question!!
I called back Robinson-furniture who tried there up most best and hardest to get matter resolved as the beds were suppose to be for a homeless shelter to no avail sadly. The only way to deal with arrogant companies like XDP is to stop ordering from companies that use them as a delivery service!!!!
Update: Apparently without a door number or street name, XDP has taken pictures of a random house that they claimed to have tried to deliver to!! Who's house is it!!!”
“I ordered a mattress from Groupon, unfortunately XDP was they're chosen courier I have been messed around completely by XDP. Firstly they wand a 3 day window for delivery then threatened a charge If no one was at home to accept delivery despite 2 emails confirming 2 different delivery days and time neither materialised XDP refuse to answer all calls and emails this company is clearly not fit for purpose avoid at all costs.”
“Can’t work out how this company is managing to stay in business. All the horror stories here are true. They gave me a delivery slot and then didn’t turn up. Emails to the depot ignored. Phone calls to the depot never answered. Emails to customer services ignored. Phone calls to customer services diverted to voicemails and never returned.
After intervention from my supplier, they then started trying to deliver but without actually having the sense to notify me. The first 3 attempts failed since unsurprisingly no one was in. After continuing to not answer phones or emails, they got lucky and caught me in one lunch time and were able to deliver my chair.
Shame I can’t post a picture of the state of the box. It looked like it been dropped several times and rolled around in puddles. The cardboard was so sodden that I could pull it apart with my hands.
I won’t be buying anything from companies that use these goons.”
