“If I could give 0 stars, I would. I get a text from XDP saying they will be there between 1 and 3. I get an email at 12:30 saying they tried to deliver my item, but I wasn’t home (not true at all). I call the warehouse and they tell me they don’t have time to go through security (I live on a base). They ask if I can meet them at a roundabout...it’s a 9’x12’ rug and I drive a Honda Jazz. Then they tell me they’ll be back the next day and they never showed up. I’m not doing anymore business with wayfair.com as long as they are using this incompetent company”
“Very poor experience with this company. I ordered two items from the same company. On the XDP tracking website, both items were seen as being in the depot. The following day one of the items was delivered. The following day, the second parcel was still in their depot, according to the tracking information. They ignored my correspondence about this. After contact with the sellers, XDP said they would deliver, six days later. This did not happen. Despite trying to contact them and being in regular contact with the seller, I have now cancelled this order and received a refund. This is thirteen days after it had appeared to be in the depot. Absolutely dreadful service. It is the lack of customer service that annoys the most. Why have contact information when you just ignore customer queries?”
“Excellent service, my items were due for delivery on 27th Dec, I received a phone call on 23rd that it will be delivered next day. The driver rang me an hour beforehand to make sure I'll be in and also when they arrived. Items arrived for Christmas and the delivery men were punctual and great people! Thank you very much! (Location 740, Route 02)”
“Shocking customer service and all their delivery systems are false. They tell you its loaded but then the item is actually lost. Never deliver when they say and full of lies. Worse than Hermes.”
“Update on review; they actually delivered the bed on Saturday so although they messed up on Wednesday they made up for it on Saturday; a text to say it was coming would have been good but the driver communicated well when he arrived.”
“Bought a made to order bed from aspire UK. XDP sent me text to say delivering on Wednesday. No consignment number or contact details. Asked Aspire to arrange weekend delivery as I couldn't get day off work which they did. Bed still turned up whilst I was at work o Wed. Driver rang me and asked if he could leave it with a neighbour-seriously how can you expect a neighbour to take in a great big bed. Tried emailing but no response. No way of contacting them. Why are these companies using such an awful XDP to mess up their sales.”
“Absolutely terrible service. Paid £15 to powerhouse fitness for express 48hour delivery.
Waited in for 2 full days due to tracking info saying it was being delivered, no sign of it. On the 3rd day I have been given a time slot and it’s now an hour past the time slot and still no show. Cannot contact them directly as they will only speak to the supplier!
Tracking info is absolutely useless!
Would never use again!”
“Bad service from the start..ordered a tv....didnt arrive no updates from xdp other than to say it had arrived at depot...then nothing...e mailed company i purchased it from and it had gone missing...another tv was ordered by company this turned up damaged...n so another tv ordered by company...a week later nothing..so i rang company and asked them just to refund purchase n i would go elsewhere which i did...from placing order with argos to tv being delivered fab service.
.then an email sayin tv being delivered wed but refuse it atdoor it wud be then returned and full refund given.....waited wed allocated time...nothing.......thursday at work....n got an email sayin left tv at a neibours...no permission given by me no signature from me....the worst courier service ive had the displeasure to come across...wouldnt even give them one star if i didnt have to”
“Absolutely diabolical, been told on 3 separate occasions item was out for delivery, in the end told them to unload tumble dryer from van and made alternative arrangements I. E myself to go n drive there and pick it up myself they have no clue what there doing apart from lying, can't believe wayfair use this company, I have written an email to trading standards as I'm just not going to sit and allow them to treat people like this, how they still operating is beyond me!!! Ile also be seeking refund on my diesel costs to and from motherwell, trying hard not to swear on this review as I'm absolutely fuming!!!”
“They lies to get your business
Unreliable unhelpful
They care about your stuff
Specially driwer call ozzy
I never seen anything like him
He refused to move his van closer
Left it to far make us suffer no one done that before
Worse I ever seen
Never again”
“This company need to be reported to trading standard, I would never buy anything from either any company that use them to deliver, as they must have know not to use them am sure 90% of customers made complain regarding this company. horrible company I wish I had the power to closed this place”
“XDP SCOTLAND ARE AN ABSOLUTE JOKE OF A COMPANY WHO HAVE HAD MY PARCEL IN THERE POSSESSION FOR 8 DAYS WITHOUT DELIVERY.
I WOULD NOT ADVISE ANYONE TO USE THIS COMPANY 100%!!!!”
“Absolutely horrendous company, set a time to deliver, (I was in all day) didn't arrive. The app is totally useless, as it only shows your address, (thanks, I know where I live) the only other information on it is useless nonsense. Can't speak to anyone at XDP as they just refer you back to the seller, which is pointless as they won't and cannot know about delivery. Managed to reschedule the delivery for tomorrow, I'm not holding my breath.”
“Absolutely furious, cancelled all plans as I got a timed delivery slot from them this morning. Waited in all day and finally got an email after 5 pm saying delivery had been attempted and ‘they may have left a card’. They did not, I look directly out on to a small private car park and no delivery has been attempted today. I am so fed up and now have no free time before Christmas to wait at home.”
“This company is bogus. Have bought an item on amazon on 1 December and apparently they delivered my parcel at the front gate. What kind of stupid delivery man leaves a big parcel at the front gate and my house is situated by a very busy bus route. Extremely fuming considering I was home the whole day no knock, no card left no phone call. Worst thing is there no specific time on the delivery status on my amazon account so that meant I ve lost so many hours of work waiting for a £55 parcel(I have not picked shifts for 4 days but still waiting). On days when they stated delivery was to be made I ve stayed at home. Couldn’t even pop to the shops fearing that they ll attempt delivery but nothing. Absolute disgrace of a company. This company should be reported to trading standards coz this is a scam.!!!!!!!”
