“Received notification they would deliver 10-12 today. It’s now 5:30pm. Still not delivered. No updates notification. No telephone number. Sent 2 emails & got 2 identical standard replies that don’t even touch the area of complaint. Not good enough. Will my item ever be delivered????”
“Trying to return damaged goods to the supplier. Unfortunately they use XDP as the courier and so far they, XDP, have missed 3 pick up times over 3 days.
Reading the reviews on this, and other review sites, it would appear that XDP are a total shambles.”
“Terrible courier. Items arrived late, one of the three boxes had been severely damaged and had a giant hole and pieces falling out... the main seal had also clearly been opened.
I quizzed the delivery driver about this but he shrugged, said it was fine, got back in his van and disappeared.
How are these people allowed to operate?
AVOID”
“These lads are a joke of a company, got a link to a tracking number that even after the 48hours wouldn’t work. Turns out they lost my order. Lads, how do ye loose a double bed? Comon now! Someone’s pinching products clearly. Reviews say it all, pity other companies are using them as a delivery service.”
“I was expecting a delivery that consisted of 4 boxes. I can see tufting their tracking app that they received all 4 together from the supplier but then decided to split the consignment. 3 boxes were delivered yesterday. The delivery driver said that this is something of a regular occurrence and he might be out later this week with the remaining box. My product is unusable without the final part. They don’t answer calls and I have had to go back to the supplier to chase this up. Honestly, I would not have used that supplier if i had know XDP would be involved in any way shape of form. Shoddy from start to finish.”
“Terrible courier. Ordered Aldi egg chair be find out it has been returned by XPD due to damage. This seems to have happened with a few people. I was not informed it was being returned and neother was Aldi. Aldi have since started an investigation. I requested the photos of the damaged item to be sent a blurred black and white photo. XPD supervisor then blames Aldi for its packaging. Avoid Avoid Avoid”
“Terrible company supposed to have a delivery today nothing . I also had a delivery from them back in April package damaged needless to say couldn't use so sent back after a lot of trouble with company had to fight for a pick up and a refund don't use them”
“XDP was supposed to collect an item from me today they should have e-mailed with a time slot this morning and nothing. This is the second time that they have failed to collect this item they should have come on 12th June. I’ve been so stressed since 27th March trying to send this item back and when XDP got in touch first time I thought great a light at the end of a tunnel but as I said they didn’t turn up. So I knew second time I would probably be let down again.”
“This company is a joke, they stated a specific time that they would deliver. Great I thought, but it was a no show and no one will answer any phones or reply to emails. I then received an email Saying they attempted delivery and left a card, a blatant lie. I have now cancelled my order from the consigner as they have obviously made a bad decision to use this company. The only way companies like this will be held to account is with customers voting with their feet, I would advice to check with the consigner who they use and not order if it’s XPD.”
“Worst delivery/collection service I had a seller use for my purchases.
Took so long to collect a return that the seller has arranged. Now over a week since they collected and still not returned to seller. eBay now tells me I took too long to return that I am not entitled to a refund. Fuming is an under statement as the seller sent out wrong size and seller also arranged collection and return with this courier. You can't even contact XPD via telephone and they do not reply to emails. Attached is a screenshot taken at 01:52 on Saturday June 27.... Useless but shows how long I have been waiting for return to be collected and returned!!”
“Absolutely terrible company they haven’t trained there drivers or to tell them don’t leave the heavy box outside without waiting to open the door they are useless”
“This is the worst delivery company ever i was waiting on a delivery the driver did not chap the door to le me know he was there with my delivery he called my mobile and his language left little to be desired i dont know where this delivery company hire their staff from the driver took my item away and said very abruptly i will be back to deliver it tomorrow needless to say he did not re deliver today”
“Furniture ( a 5 piece conservatory set) took 6 weeks to arrive - first 2 tables, then a week later the sofa and one chair. The labels on the chair packaging had been cut off, and the chair leg was broken. The second chair has yet to arrive - XDP are looking for it!
The supplier has been very helpful, but I have told them I won`t be buying anything else from them unless they change their appalling delivery company.”
“Sorry I have to give one star, none would be better. I suggest this company do kids parties, because they clearly can't run a delivery company. Given slots with no delivery, claimed delivery but had no slot to warn me (and I was in). One so called attempted delivery was over 2 hours before my slot (and you guessed it, I was in). I dreaded seeing the word "carded" on their delivery app, which I can only assume means the driver had left a card. No cards were ever left. Contacted 3 times and got a great response each time... only joking, not a single response. I'll leave the jokes to these guys from now on. They are clowns after all. Before you think COVID is an excuse, the item I ordered came in 4 packages, 3 of which were delivered by 3 different companies with not a single issue.”
“Worse company ever!! I purchased 2 parasols from Aldi’s and received an email and text regarding delivery of these 2 items.
The driver arrived around 10.30am on 11th June and only delivered 1 parcel. The driver explained that you only have one parcel and the other parcel will be delivered on 12th June. The driver was aware that I was expecting 2 items.
I tracked the item and he recorded 2 parasols delivered and 8.55am on the 11th.
I never received the other parasol, probably in the drivers garden!!!
0 RATING
Aldi’s should find another courier!!!”
“Worst Company ever, lie about delivery attempts, ignore emails, website just takes you round in circles, have re arranged delivery of my parcel 4 times still no luck, turn up apparently when we are closed and the seller who used them is just as bad with no response, wish I hadn't bothered ordering now”
“This company sent me an email saying my parcel would be delivered yesterday in a time slot. The parcel did not arrive. It looks as though it is not going to arrive today. They indicate I will receive a response to my email in 5 days. Terrible company.”
“AVOID any firms that use this company.
Lied about delivery, they just didn’t turn up, no answer to emails. The worst company I have ever encountered. Website is a joke.
Micky mouse firm.”
“Worst delivery service I have ever come across. You cannot get hold of them. Don't turn up when say. Turn up when they like when no one is in with a parcel (that had been cancelled and marked return to sender by Aldi) that looks like it been used as a goal post. Make arrangements to collect after order was cancelled and do not turn up again after waiting in. Avoid like the plague”
