“I have had 3 delivery dates and none have been honoured, worst company i have ever dealt with, they repeatedly lie when you email them , give this company a wide birth. absolutely shocking.”
“The only reason it even achieved a "one star rating" is because I can't add comments with no stars.
Absolutely shocking and I suspect rotten to the core. No customer service at all, no ownership of issues and no accountability at the top. How hard do customers have to shout using social media to get your attention. This all is very avoidable.
USE YOUR CUSTOMER FEEDBACK - DO A BETTER JOB, EVERY ONE IS HAPPY!
I'm still waiting for an acknowledgement or even better delivery of my bed I have been waiting for, two days later not even so much as a call, text or email. So a social media tirade here we come.”
“Received text to say delivery would be between 12:36 and 14:36.
Nothing arrived.
No way to contact them to track the package with a person. The only telephone number I could find was a premium rate number which wastes your time telling you that the only way is to email or use their live chat.
"Live chat" is just a button that says click live chat at the bottom of the page but nothing their.
Email is a generic depot email address that I assume will take several days to respond.
Website is also broken and confusing in many places.
From the other reviews I will be lucky to see my delivery.
No customer service at all”
“Ordered a new spin bike online from fitness superstore on the Sunday and choose the next day delivery option - the earliest was Tuesday but I opted for the Wednesday as I was off work and this was a big package. I received a text on the Tuesday night to say my package was at the depot - then it went silent, 12pm on Wednesday no package had yet arrived, no text, scheduled delivery times or anything, then 2pm still nothing, no updates. 3pm phoned fitness superstore who tried to ‘chase’ and get in contact with XDP to no avail. Anyway, Wednesday came and gone with no delivery or status update - the delivery charges by fitness superstore was refunded by this point. Then get a phonecall on the Thursday morning from the delivery driver “I’m outside your house what do you want me to do with the bike?” - I informed the driver he was a day late and I was at work as I used my holiday the day before (the scheduled delivery date) to wait for this package. I asked if he could re-deliver the same day after 4pm when I got in from work and was told “it’s not on my route”. I told him to return the package then as I didn’t want it left out in the street. (Not sure if they realise people work 9-5 and if they don’t give 24 hours notice then people won’t be in - to which that is not my fault if they don’t deliver at the expected time). I phoned fitness superstore who had tried to investigate this issue and see if it could be delivered after 4pm on the Thursday but surpringsly for a courier company they don’t do specific delivery times (or specific dates by the looks of things). I have since asked for the item to be returned for a full refund. It’s an absolute shambles, what was the driver expecting if he was turning up a day late, what was the point of me wasting a Wednesday, why could I get no updates from the company to say their was a delivery issue. If you look at other reviews online for this company you realise this is pretty much similar to everyone else’s issues and is nothing unique. It’s an absolute joke that they can be called a courier company, I would advise avoiding all companies who use these as couriers. I would give this 0 stars but unfortunately that is not possible, couriers are meant to work around the customer not deliver when they feel like, absolute shambles. (FYI - They’ll no doubt reply to this message as it’s in the public domain now, but they’ve ignored my 3 emails prior to this)”
“Ordered a new spin bike online from fitness superstore on the Sunday and choose the next day delivery option - the earliest was Tuesday but I opted for the Wednesday as I was off work and this was a big package. I received a text on the Tuesday night to say my package was at the depot - then it went silent, 12pm on Wednesday no package had yet arrived, no text, scheduled delivery times or anything, then 2pm still nothing, no updates. 3pm phoned fitness superstore who tried to ‘chase’ and get in contact with XDP to no avail. Anyway, Wednesday came and gone with no delivery or status update - the delivery charges by fitness superstore was refunded by this point. Then get a phonecall on the Thursday morning from the delivery driver “I’m outside your house what do you want me to do with the bike?” - I informed the driver he was a day late and I was at work as I used my holiday the day before (the scheduled delivery date) to wait for this package. I asked if he could re-deliver the same day after 4pm when I got in from work and was told “it’s not on my route”. I told him to return the package then as I didn’t want it left out in the street. (Not sure if they realise people work 9-5 and if they don’t give 24 hours notice then people won’t be in - to which that is not my fault if they don’t deliver at the expected time). I phoned fitness superstore who had tried to investigate this issue and see if it could be delivered after 4pm on the Thursday but surpringsly for a courier company they don’t do specific delivery times (or specific dates by the looks of things). I have since asked for the item to be returned for a full refund. It’s an absolute shambles, what was the driver expecting if he was turning up a day late, what was the point of me wasting a Wednesday, why could I get no updates from the company to say their was a delivery issue. If you look at other reviews online for this company you realise this is pretty much similar to everyone else’s issues and is nothing unique. It’s an absolute joke that they can be called a courier company, I would advise avoiding all companies who use these as couriers. I would give this 0 stars but unfortunately that is not possible, couriers are meant to work around the customer not deliver when they feel like, absolute shambles. (FYI - They’ll no doubt reply to this message as it’s in the public domain now, but they’ve ignored my 3 emails prior to this)”
“As bad as it gets.
XDP have had my "next day delivery" chair in their depot for 9 days now. Yesterday I received the 'morning of' text to say that my chair would be delivered between 11:04 and 13:04, which would be fine had the text not been sent at 14:01! I assumed that meant arrival today, but alas it was intended for yesterday. We were home yesterday and no attempt for delivery was made.
As mentioned by others you can't call them to discuss, neither can Wayfair! Customer service is essentially an email address that you won't receive a response from (emailed them a week ago).”
“Notification of delivery only provided on the day at 10 am no concept of people actually having to go to work and need more notice than 5 hours to make arrangements.
As I was unable to accept delivery of my item it is being returned now resulting in me trying to get my item delivered or a refund.”
“Too quick to leave after ringing the doorbell. Not enough time to even get to the door before he was off down the drive.
It's a continuing theme of deliveries allowing for 5 seconds per delivery.
I'm disabled how the hell am I supposed to get to a door simultaneously with the doorbell being pushed.
Ridiculous”
“Your service is totally shocking. You have no customer service at all. In every way you must be the worst delivery company I have ever had the misfortune of having an item I have paid for for in your depot? Van? Returned to sender? Damaged? I mean it has nearly been a week since your first and only attempt, your delivery card has an incorrect phone number with nothing written on it. Your live chat is where? Your replies to emails is where?”
“Terrible company...waited for delivery...last update on website 2 weeks ago......the company is a joke...stay well clear...still no word on my item...and no response to emails i have sent....”
“we use this company through another delivery company , the number of parcels we have going missing is unbelievable , next day deliveries can take up to a month if they arrive at all .
we are set up so that a signature is required on delivery 9 times out of 10 there isn't a signature and if there is it is a name not known to our customer , wish we didn't need to use them”
“BE WARNED
Got a text at 10am for delivery slot between 2pm and 4pm. No show. “Tracking system “ shows item at depot with no further update. SUPPLIER can’t even get a response from them. Will not order from any company who use this firm.”
“As with other reviews 1* is too much. Received email in morning saying it would be delivered between 1-2pm, so at such short notice took afternoon off work, no delivery and can't get live chat or them to answer phone, emailed 3 times it's now following afternoon and still no reply...tracking now says item delivered...BULL.... I was in all day and now can't get hold of them again.... DO NOT EVER USE THIS COMPANY!!!”
“Web purchase delivered by XPD (a bed frame). No advance notice of a delivery other than an email sent out of hours. We were not in because we didn’t know they were coming so they threw the bed frame over our 7ft garden wall. Luckily it was a dry day but it was damaged by the impact. No response from XPD (it’s been 5 days now) regarding our complaint. I wish I could give 0 stars!”
“I'd give no stars if it was an option. Waiting on a bed to be delivered. Due 22nd October, tracking system said it was out for delivery on 24th October and to be in between 11am and 1pm. I was sent an sms with this information at 1.31pm??? Work that out if you can. No bed arrived, no note through the door and no reply from my emails. Theres no update on the tracking options since yesterday so I currently gabe no idea where the bed is. Also, you cant phone yo speak with anyone and they dont reply to emails. Great.”
“AVOID at ANY COST
Worst "couriers" ever.
1)Avoid shipping anything with them
2)Avoid work for xdp at any cost (otherwise might cost you a lot in unpaid wages)
They're not cowboys, they're much worst than this.”
“Unfortunately I am unable to give 0 stars. I was told my parcel would arrive yesterday and did not arrive. I was then sent a text this morning that the parcel would arrive today and it has not arrived. I have emailed the company and have no response. There is no live chat/telephone number on their website to be able to speak to someone. I am now having to sleep on the floor for a second night as they have no arrived and have not bothered to contact me! Absolutely ridiculous!”
“I had a delivery today, emailed to say delivered left in a safe place came from work only 1 item not the 2 that is ment to be there, emailed, tried to ring no response from anyone and to top it off your proof of delivery isn't even my house!!!! Sort it out I want my parcel or a refund. Worst delivery service ever known, and parcel said to be signed for which it certainly wasnt”
