“Every things they do is 48-72 hours, delivery on overnight, 72 hours, (If lucky) tracking down where its been lost; 48-72 hours - email enquiries from a diamond level account with urgent in the subject; 48-72 hours. Those times are at best optimistic, I've timed 76 enquiries, their ETA on delivery is 5 days, for O/N service, even before Christmas, and averaging 7 days for a response. With 45 min call times, and them telling you to 'call back in 48 hours' this results in essentially, 3 days lost work, or custom. But oh, don't worry, they're working on a new system, fond of that line. I'm sorry, they used to be good, I used to be a defender of theirs, and I still value the CS staff, its not them, the communications, and performance of deliveries from them to literally anyone else, even in the same building, seem beyond flawed, with little concern except from the front line staff - Emerald team, you rock; but try to find a better company to work for, you're all wasted there.”
“I watched the van drive by without slowing down outside my house as it was tracking and then got a photo of a junction of 2 roads as if to say it has been delivered. The courier number to call comes back as invalid, the customer services number says number changed call other number and then that number has an electronic voice which says services and hangs up.
I can't find a way to contact anyone about this so I've reported it to the company I ordered the goods from.”
“I have lost two day work and cancelled three days plans, to enable this awful company to deliver my chair. Wayfair should stop using them if they want any customers left! Nine weeks and still no sign….two separate orders, both lost in warehouse…..still no delivery. Avoid the free delivery offer…..you will pay in mental stress and days work lost 😡. I can’t add photo or video as both my orders never arrived!”
“NO STARS - FAULTY TRACKING APP - FAULTY INFORMATION REGARDIND DELIVERY TIMES - PRODUCT NEVER ARRIVES - NO OTHER OTPIONS FOR A DIFFERENT COURIER AS THE COMPANIES ARE CONTRACTED TO THEM - ITEM WILL NEVER ARRIVE - NPO CONTACT NUMBER FOR THE PUBLIC - SHOPPIUNG COMPANY CANNOT RING THEM FOR YOU EITHER - MANY WEEKS WAITING FOR SOMETHING THAT NEVER ARRIVES AND THEN TO GETA REFUND. HOPE THE COMPANY GOES BUST QUICKLY”
“Shocking company. Tried to deliver on a date it wasn't supposed to be delivered. Now has had my mattress for over a week with no attempt at re delivery. Don't answer calls, don't reply to emails don't speak in chat. AVIOD.!!!”
“Promised doorstep delivery, Joke. Would leave 0 if I could. The driver (on his own) needed me to help him unload 9 packages up to 35kg in weight, he tried to leave the last 2 35kg packages on the public footpath & walk off. I had to shout him back to help me to the front door, which he did after giving me a filthy look. Very poor service, worst ever courier company.”
“We also have cctv and motion detectors on our drive and front door which show nothing. I’ve tried to contact them by phone and e-mail to no avail. I’ve been reading reviews of this company and they’re horrific. If your vendor uses this delivery company don’t buy !!
XDP c.u.s.t.o.m.e.r s.e.r.v.i.c.e p.h.o.n.e n.o. +1 805 410 5040.
XDP c.u.s.t.o.m.e.r s.e.r.v.i.c.e p.h.o.n.e n.o. +1 805 410 5040.
XDP c.u.s.t.o.m.e.r s.e.r.v.i.c.e p.h.o.n.e n.o. +1 805 410 5040.”
“XDP e-mailed at 09.21 to say delivery would be between 10.29 and 12.29. Then an e-mail 8 minutes later to say delivery at 09.29 unsuccessful, which was an outright lie as I was working on my front door all morning. We also have cctv and motion detectors on our drive and front door which show nothing. I’ve tried to contact them by phone and e-mail to no avail. I’ve been reading reviews of this company and they’re horrific. If your vendor uses this delivery company don’t buy !!”
“Waited in for the delivery for 3 days and they said they tried to deliver the item 2 hours earlier than the time slot!!!! What a load of rubbish! Do not deal with XDP very unreliable”
“DON'T buy anything from anyone who uses XDP to deliver your items.
Even when you are in all week & every day like myself, they have your phone number, the lovely Ebay seller emails them, gives them your number, they tell the Ebay seller, they are coming the next day...they never arrive, they don't call, give an estimated time slot of of 2 hours for delivery, on the following day, arrive early by 2 hours so they say, you pay for workmen to be waiting on your item already days late anyway (BY THEM ) then they tell you they tried to deliver.................HOWEVER my private road is with CCTV and a sensor alarm straight to the house, THEY WERE NEVER HERE!
Even their Live Chat tells you no one is avaliable
STAY AWAY FROM THEM!”
“I had a text on the 12th of October to say 1 of my mattresses will be delivered that day, (I ordered 3 mattresses) it came on the 12th. The day after (so the 13th of October) I had text messages saying my other two mattresses will be delivered that day, I waited in all day and night and nothing came, I went onto the tracking and it said delivered when thry didn't deliver them, then an hour later I got a text saying I was next for them to be delivered which makes no sense. It's now the 18th and still no delivery and no way of contacting them, I've tried phone but doesn't work, I tried emails they ignore them, I tried live chat and says no one is available for live chat. will never order from anyone using this company again.”
“Shocking delivery business!!! Ordered £1,000 worth of Bathroom Wall Panels and bits online with B&Q. The panels are made by Aquadry, who quickly sent the order to XDP courier hub. We were issued a tracking number, order shouldve been delivered on 6th of Oct, we were still waiting on the 10th and our concern was that the tracking showed it was stuck at the hub! Reading what others had written on here got us a bit worried. So we rang XDP directly, the phone cut off each time after 3 tries!.... Job was held up because it wasnt delivered on time!... So hubby rang first point of order and the lady at B&Q was so helpful, It looks like the XDP had their arses kicked!... B&Q rang us back assuring us it would be delivered as an emergency, only for her we would still be waiting!...
Thing is, we didnt choose XDP to deliver our goods but Aquadry do, they need to be more choosy who delivers their stuff. The driver who delivered, friendly and kind, was not from XDP, he said he has heard XDP are sh*te.”
“Unprofessional driver, impolite and Not respectful at all. Knowing that the customer is pregnant and can't lift heavy stuff, he decides to take the parcel back instead of deliver it and help carry this to front door at least. Don't even know why this company employ people like that who doesn't have a respect to pregnant women. So Sad service ever”
“Kevin,courier driver. Very rude,started swearing when i asked him why he knocked on my window like he almost break it and woke up my baby. Just because i did not showed up at the door the next second after he rang the doorbell”
“rience as the thousands of other one star reviews on here!
Was given a delivery time, no delivery even attempted as I sat there waiting for them all day. Delivery cancelled for no reason then showing as sat in the depot for a week and no second delivery attempted.
Customer service told me they'd try to deliver as soon as possible. Another week goes by and nothing. Finally ended up getting in touch with the company I'd bought from who looked into it and found out the parcel was on it's way back to them. Never attempted even one delivery.
Absolutely appalling service and I'm baffled why anyone would use this company.”
“would like to give no stars! Why do businesses use this shocking firm, they are dreadful and beginning to think it reflects on the shocking service from the company whose goods I have purchased. Avoid if you can and if I see them used again when I make a purchase I will cancel my order and go elsewhere.”
“Absolute scum..... disgarace of a delivery company!!!false deliverys, missing parcels(stolen), left at door step or someone elses doorstep, photos of lamposts not doors this company needs closing down robbing ppl blind”
