“For all of those ordering goods within the UK. This company is involved in unfair customer practices where they would not allow customers to open parcels upon delivery. On the other hand their rules make insurance void unless parcels are declared as damaged upon delivery. In essence defrauding customers. Stay away from them.”
“Service is completely rubbish! Did not deliver on the arranged day. Promised to deliver next day am and waited all day from 10am and is now 5.46 and still not arrived.”
“I will not say much...They lost my brand new 55 inch TV!!! Fortunately seller had insurance and will be compensated. But just think of it: waiting for a week for them to try to find it in the depots and after a week it was declared as "lost"! Just imagine...not a small package or an enveloped item they lost a 2000 pounds 55 inch TV??? Do you really want to try this service, go ahead...”
“What a rubbish company have waited over a week for a next day delivery and have been lied to on 3 occasions asked to speak to manager no one around and they promised me today my parcel would come and still no goods .ordered from blinds to go they use xdp I'm going on the phone tomorrow to rip so ones head off .its my phone bill cost as well and I paid £8 next day please never use this company a joke”
“Sent me an email to say 2 men would be delivering my bed -1 man turned up and said he couldn't take it up stairs so left it on the kitchen!! I'm a petite female the bed is king size?
Do not use rubbish utter shambles!!”
“I have never received my parcel, they lied to me, never once contacted me, I had to take 3 different days off work and no one turned up. Even the manager couldn't be bothered to fix it”
“The first package I received was damaged (1 hole in the box), which caused damage to the goods inside. The company I placed the order with confirmed that it was damaged in transit and sent me a replacement. The replacement was delivered and had even more significant damage to the packaging (a total of 6 holes/tears in the box, some of which measured up to 6" and were all over the large box (ie. not in one place)). Again, this caused damage to the goods inside. When questioned, the driver said he had hit his head on the box. Once again, the supplier confirmed in writing that this was caused during transit.
All in all, not a good experience.”
“The first package I received was damaged (1 hole in the box), which caused damage to the goods inside. The company I placed the order with confirmed that it was damaged in transit and sent me a replacement. The replacement was delivered and had even more significant damage to the packaging (a total of 6 holes/tears in the box, some of which measured up to 6" and were all over the large box (ie. not in one place)). Again, this caused damage to the goods inside. When questioned, the driver said he had hit his head on the box. Once again, the supplier confirmed in writing that this was caused during transit.
All in all, not a good experience.”
“When i ordered my item it never came on time then was informed by the supplier that it was damaged in transit because of this i then had to wait 8 weeks after my order was placed for the replacement but had no issues with the 2nd delivery attempt”
“One of the worst company I come across. Lies lies lies. Please stay well clear of them.stoke on Trent depot don't exists. It's 1 mile from my house and took them 5 hours to deliver. No still waiting”
