“Shocking!! Never even attempted to deliver yet say they did. Can't get through on the phone and then when I did they hung up on me before speaking. They've rearranged delivery for today according to their tracking, yet I feel it's going to be the same and they're going to say they attempted delivery when they haven't. Emailed the depot - no answer, emailed the email given on the phones waiting message and it bounced back - email invalid! Shambles”
“Absolutely useless. No delivery. Tried to contact the customer service and I gave up after almost two and a half hours of waiting. Started as 25th in the queue and after an hour was 1 and it stayed like that for over an hour!!!!! Avoid”
“There is no way of contacting this organisation for customer service over the phone, and they will not respond to emails. They will not schedule delivery times. The track and trace service will schedule a 3 or 4 hour timeslot for delivery on the delivery day with very little warning. The drivers are rude. Worst shipping experience i've ever had.”
“1 star is too high but zero wasn't an option. Driver failed delivery then took home, according to the manager, my delivery. On tracking it said I was carded which was not the case, never to be seen again. DO NOT USE”
“Poor service from this company on several occasions and now will no longer buy from a company using them as their courier.
They show items out for delivery then never turn up. They dont update the tracking system, they dont contact you with an apology or reason they did not deliver. They also give estimated times for delivery then arrive almost 3hrs early saying i didnt think you would be in!
Useless.”
“XDP texted me to say delivery was out for 9:43-11:43pm YES THATS RIGHT!! I waited up and no one ever turned up. I went on my tracker and can’t see anything and now been on hold for 30mins as there email keeps bouncing back.”
“Absolutely rubbish. They don’t “deal with the public” according to the company I ordered my bed from. Turned up a day earlier (Weds) than I was expecting and wasn’t in, was promised a Friday pm delivery - received nothing. It’s now Saturday and my bed is STILL at the delivery depot. They ignored my emails. Calls to them get cut off without an answer and I had to wait 40 mins in the queue for online chat which then cut me off halfway through as the “advisor” took over 5 mins to answer a query. Nightmare. AVOID this company at all costs they are a disgrace and have apparently not even heard the term “customer service””
“We paid for next day delivery. They planned to deliver bathroom things needed for a job 17:45 to 19:45. We couldnt go out and they didnt turn up. No text no call, nothing. We sat in some more in case they were running late. Nothing. I looked at their online "status checking" and it hadnt been updated since 9am. I emailed them and didnt receive a reply. Next morning (today) I checked "status checking" and it said they will be delivering today at the end of the day. No contact, no apology, no explanation. Now we have to sit in again for two hours and see if they turn up!! Avoid at all costs.”
“Driver stole my bed that was meant to be delivered to me, he then forged my signature saying I had it and iv had no apology or refund from this company taking out a police matter now for fraud and theft”
“Do not buy a product who is delivered by XDP . I have placed an order trough bed star for a bed and mattress , also I paid £30 to be delivered on 28.08.2019.I have requested the items to be delivered after 15:00 . Once I get home I saw an item left in front of my door unsecured. Anyway this was only the half of the item I ordered . I have try to contact them , but with no success, spend a lot of money on the phone waiting for answer , they charge 7p per minute. One of the worst delivery company ever. Please stay away from them and reading all the reviews, come to the point that is a time the police to investigate them and deal with them . This is unacceptable.”
“2nd time within two weeks I’ve had a bad experience with this company first was a table and chairs that took over 15 days to arrive from Scotland to Liverpool and I’ve received my sms message for my second delivery which was to arrive today between 3pm and 5pm and has not arrived there useless”
“XPD appears to have contract with various high street retails and due their incompetence they are damaging the reputation of the retails that they deliver for. I used The Range to purchase a table set that I still don't have. I waited at home the whole day for my delivery. when it didn't arrive in the ETA slot I made hourly enquiries to find out the whereabouts of my delivery directly through The Range. There is no direct line for XDP and can only communicate via web chat. They were really abrupt and unhelpful. You are expected to wait until 7:00pm which is the latest time that the item can arrive. The drivers aren't required to have a work phone so if you live in a flat it's useless. The agent Tom gave me horrible customer service, terrible attitude. he left me feeling worse off and didn't reassure me on anything. he even said id have to pay more to have the item delivered on a Saturday. whatever you do stay away from this company, especially if you have things to do with your day. They need to have a complete rethink on their customer service standers, meeting customer expectation and tracking service. if I could give this service a 0 I would!”
“The driver was very rude. i had a product/good to return to ALDI. he was insisting that i wrapped up the produuct, an ALDI scaffold/ladder, in it's original plastic. Aldi customer service did not make this specification. I did ask them a simlar question and they said that I did not have to return the goods in it's original packing/package. 12,28pm 28/08/2019”
“Can't believe this company are still trading, had a bad experience with them last yr (kids main xmas present not delivered after false promises, make believe tracking info and down right lies) so as soon as I realised they'd be delivering a recent item I rang the supplier and told them the item would not be delivered by xpd. Sure enough it's been sat in their depot since 13th Aug. Supplier arranged replacement delivery by another courier which arranged next day. XPD you are a disgrace!”
“Horrendous company beware !!!!!!
blind was Suppossed to be delivered Friday 16th it's now Tuesday 20th I have no tracking history I tried calling...number invalid tried every other number I could find to be diverted to voicemail with no reply to messages left, i emailed the stated email address to have my email rejected as its not a email address?!....I have nowhere to turn as the range can not help with my tracking so our £50 blind nowhere and £10 delivery all down the drain....we now have to start a claim at small claims court as we have no way of having any contact with xdp....horrendous service how is this company still being used???!!!!”
