“AVOID!! If a company uses this delivery service DO NOT BUY FROM THEM!
Had my item for over 7 days after having bought an item with 48 HOUR delivery!! It sat at some depot for 5 days without moving after which they FALSY claimed an Attempted Delivery which NEVER happened (as so many other reviewers have stated). I still have nothing - I doubt it will even arrive at this point.
They have removed all ability to contact them and any tracking updates are just delay tactics to create a system update such as the false attempts at delivery etc.
BUSINESSES PLEASE STOP USING THIS SCAMMER OF AN OUTFIT AND LET THEM GO BUST AS THEY DESERVE.”
“Unfortunately I can’t give zero stars. I have had 1-star experiences before and this is waaaaay below that level!!! So far 2 attempted (failed) deliveries… I could track the driver until it said ‘you’re next’ then they were gone! Then I got a delivery picture which, in both cases, showed something rather abstract... (Have been glued to the from room so there was no chance of me having missed them.) Absolute jokers! Avoid if you can! If you don’t know who the delivery courier is, ASK FIRST and order stuff from elsewhere if this lot are used!
As dodgy as they come!
See one of their delivery pictures attached. Well… doesn’t look like my parcel, does it?!”
“Total disgrace!
Had my parcel for 10 days and still not delivered.
Been on van 2 days ' 2 different routes .
Supposed to be delivered yesterday between 11.14 - 13.14 didn't arrive then told they tried to deliver when I was in all day & live at the bottom of a cul-de-sac.
I tried to web chat and every time I type the first few letters in , web chat went off and said chat had ended .
This is the type of delivery company that deserves to go bust”
“Supposedly delivery attempt failed. What delivery attempt? I was at home and in the front of the house so I would have seen and heard you. The photo you uploaded wasn't even my street, leave alone my house. Cannot get hold of anybody. Online form will not send. Phone line just rings then disconnects. Email returned as inbox full up. Tracking just says 'exception' - every single day it says delivery will be that day. Every single day it isn't. The supplier of my order contacted you and you said the latest will be tomorrow. Guess what? Tomorrow never came. I will never, ever order from anybody who uses XPD as their courier. Absolutely shambolic!”
“Will never buy from a company that uses xpd to deliver again my order is still sitting at 783 two days after delivery deadline cannot contact anyone this company is a disgrace”
“Bad service told I was next on the list waited for ages no delivery appeared, got a message saying failed delivery and to re-arrange for another day. 2 days later no update where my delivery is just showing that it is at their depot. send 2 emails no reply just shocking how bad this courier is. Certainly no customer service there at all just want the good I paid good money for. Very frustrated right now. :-(”
“XDP delivered my parcel to the wrong address and had the nerve to send me an SMS link to sing for contactless delivery. After the link expired they send me a photo of another person, in another address, being handed my parcel, which was proclaimed 'Delivered'!
I had to contact the supplier for a refund, which is yet to be received. Avoid XDP at all cost!”
“Missed delivery out at Hospital ,tried contacting them impossible to do ,worst delivery company service i have ever tried to contact .I hope nothing else i order ever comes via XDP.”
“If you give a time and date for delivery then stick to it or inform the customer. No customer service at all. Shocking. Wasted a whole day waiting. 0 rating.”
“Missed delivery date. Non-contactable , shambles.
Tracking just shows sitting in depot . Will have to claim refund through company I brought from. This courier will cost your company money and leave your customers disappointed. DO NOT USE.”
“I placed my order with Living and Home on 16th July with estimated delivery 5-7 days and I'm still waiting! It was sat at delivery depot for days and XDP wrote to me saying they haven't got the goods even though their app tells me they have. The retailer was very helpful and sent replacement order unfortunately with XDP again. Had email and text yesterday that it would be delivered between 5:54pm-7:54pm and guess what - no delivery! The app still showing the same info, no live chat, can't send email and definitely no phone number to call so I'm going to request a refund from retailer. Shame their courier lets them down so badly, absolutely avoid XDP!”
“THE WORST!! Most waste of time shower of scammers ever! I’ve been waiting on an Aldi parcel for nearly a month and it’s been sat in a depot most of that!! Half of order went missing and never to be seen other half gets promised to be delivered and isn’t!!have been chasing for 2 weeks solid daily!! Every time I get told it’s due between 6 and 8 pm but still not delivered. I’m convinced someone at depot has taken it, it’s a gazebo, no doubt being used in someone else’s garden!! Utter shambles of a company!!”
“Absolutely appalling Company . customer service is non-existent because you cannot contact them . The web chat doesn’t work the phone number says close when it rings during office hours and the other line is just constantly engaged . where is my delivery or has someone stolen it like loads of had in the past”
“Ordered large item from company called Purple Leaf evening of 28.7.22 saying delivery by XDP. All I seemed to read was very bad reviews so was a bit worried. Item arrived today 1.8.22 at 10:21 within the 2 hours time gap I was given this morning. So in my opinion they were excellent on delivery.”
“If I had known before I ordered from B&Q and had read the appalling reviews about XPD I would never had bought my greenhouse from them. Please people do not use this delivery company. They have given me several delivery times and dates only then to cancel last minute and say it is back at the depot, then out for delivery then back at the depot all at the same time. Bizarre”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“xdp are the worst company to work for as the driver gets billed for the parcels never turning up at the depot, as and when somebody else has taken a fancy to them and they've gone walk abouts. This has gone on for years, and it's now caught them up. as the can't get any drivers to deliver for them, as they are all owner drivers. Their depots are full with your parcels with nobody to deliver them. pick them up yourself before they go walk abouts. But there is no drivers left to bill !!!”
