“Ordered large item from company called Purple Leaf evening of 28.7.22 saying delivery by XDP. All I seemed to read was very bad reviews so was a bit worried. Item arrived today 1.8.22 at 10:21 within the 2 hours time gap I was given this morning. So in my opinion they were excellent on delivery.”
“If I had known before I ordered from B&Q and had read the appalling reviews about XPD I would never had bought my greenhouse from them. Please people do not use this delivery company. They have given me several delivery times and dates only then to cancel last minute and say it is back at the depot, then out for delivery then back at the depot all at the same time. Bizarre”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“xdp are the worst company to work for as the driver gets billed for the parcels never turning up at the depot, as and when somebody else has taken a fancy to them and they've gone walk abouts. This has gone on for years, and it's now caught them up. as the can't get any drivers to deliver for them, as they are all owner drivers. Their depots are full with your parcels with nobody to deliver them. pick them up yourself before they go walk abouts. But there is no drivers left to bill !!!”
“Keep away from this courier company. Infect, find a different service provide if they don’t offer other courtiers.
Unless you don’t mind posting for next day delivery that turns into 1 month wait.
Most couriers are pretty bad but XDP is in a different league altogether.”
“Awful courier company
Missed collection 4 times. No way of contacting them. Why they are still in business I will never know. They should be closed down.”
“Such a terrible service! I can't get an answer from XDP or from B&M about when I can expect my order, no matter how many ways I try. Definitely recommend you steer clear of any online purchases from companies who use XDP. B&M have had £300 of my money but I can't get either the goods delivered or my money back”
“Absolutely terrible company to trust with your delivery! I ordered a large item from Amazon and the seller paid this company to deliver it. According to the tracking app (if you can call it that) my items have been sitting at the delivery depot for over a week! They do not answer your emails and you can not phone them so you are totally unable to find out what is happening with your goods. If you are ordering items from a company which will need a courier, find out which one they use BEFORE you place the order. If they say XDP, then steer clear and shop elsewhere. I have now cancelled my order and requested a refund from the seller. If I could give this company no stars, then I would. Absolute bunch of charlatans who give decent couriers a bad name. AVOID at all costs.”
“Bunch of incompetent liars. Our £600 furniture delivery through Aldi never arrived after several weeks. Neither we nor Aldi could ever get hold of them. I suspect there is some big-scale theft or fraud going on here.”
“Steer clear of anyone using XDP for deliveries. Aldi in particular use them but you won’t get your item so if you are waiting call Aldi now for refund don’t waste your time and energy as no deliveries are made!”
“If I could do zero stars I would. A retailer I bought from uses XDP and both were shocking- I would not use this company. It was a disaster collecting the furniture - I was left waiting in all day for collection with little contact and finally collected on the third day over 2 weeks. Shocking experience and beyond frustrating with the packages taking up my whole living room and playroom. Platform and app were a waste of time.”
“supposed to get my item on 21st June 2022 on checking tracking it states delivery depot this is now 5 days it has been saying the same thing tried to contact XDP but nothing even Aldi has sent a query about the item and they have not had a response either how are you supposed to find out what is going on.”
“Do not bother. Fake delivery attempt was made when I was at home waiting for them. They even posted a picture of my property... from google maps, from years ago. No contact with the company, allegedly sent emails were sent by XDP but never received. They have no business being in this industry. Avoid...like a plague.”
“I wonder why companies well known for caring about their customers use XDP, who clearly doesn't.
The only competent people on XDP are probably sales because they somehow manage to convince retailers they are providing a good service.
Non-existent customer service, emails they say they've sent are never received, the picture I received with the update was across the neighbourhood... I won't go on, it's the same awful experience others have described.”
“Absolutely incompetent.
Attempted to deliver a parcel to the wrong postcode on a road with the same name 3 miles away and even supplied a photo of the wrong house.
That was after they had 'lost' a package and couldn't find it!
This company simply has no clue about customer service, reliability, responsibility and cannot even be contacted when they get something totally wrong.. AGAIN!
It seems they have the delivery contract for ALDI large items. So this is the best reason never to order those until Aldi change their courier.
Complete waste of time! The phone number listed is not active or contactable.”
“It is reassuring to see that everyone else has the similar experiences with this company. The past 3 days I have been sent a text with a delivery time. 3 times they have failed to turn up. Surprised companies continue to use them!”
“They stated they emailed me, but they never, I have called them on their premium rate number and got cut off, their live chat on the app crashes, I have emailed and messaged them five times over the past week and a half, I have not received one bit of communication from them, totally unproffesional.
My packages were in their warehouse for six days before moving out, and when one of the packages arrived, it was all bashed, and the rest of the packages are still missing.....its a bed FFS, you can't make up half a blinking bed.”
