“Received an email from the supplier with a tracking link and a 3day delivery window 10 days beforehand. No further contact from courier.Happened to check the tracking web site around lunchtime and found that my delivery was due within a few hours. Courier turned up knocked on door leaving me to move 2 large boxes that he left blocking my front door whilst he got the third. He barely said 2 words to me but from the other revews it seems we were lucky to get our delivery.”
“Ordered bed on Tuesday for wedsnesday delivery told would be here between 2 and 4pm no show. Phoned on 3 occasions to be told not to worry it's still out for delivery. Wednesday no show or contact to say sorry.
Phoned Thursday to be told will be with me between 2 and 4pm again no show even after several phone conversations.
Phoned on Friday and told not left the depot today. But promised a call on Saturday morning with delivery time for pre 12 delivery on Saturday as there fault.
Got phone call on Saturday to say would be with me between 4 and 6pm. When queried saying promised pre 12 got told yes sorry my mistake it will be with you. Still no show at 12.15 I have now got no bed to sleep on and currently have paid for someone to make it for me as 37 weeks pregnant and the stress this has put me under is causing no amount of trouble.
Why would you ever use this company I have no idea. Promise after promise and nothing to show but a charge to me for making something that's not turned up also the amount of phone calls I have made to be told lie after lie about when it will be here. Think the baby will turn up before the bed”
“Was informed item would arrive on Thursday as purchased on Wednesday with next day delivery. So took annual holiday. Received email saying goods out for delivery and would arrive between 13:09 and 15:09. Item never arrived, email local depot twice for update, nothing back, then had to cancel evening out, emailed customer service. It is now 19:59. No delivery and no response to any attempt to get an update. Thus so far one days holiday down and a ruined evening. Still no idea what is happening. All this after paying for a service that was not delivered. Why do retailers use such a company when there are others far better. Will probably refuse goods and buy on amazon with prime next day delivery as usually very good.”
“Waited in all day to be infromed the house number wasn't on my items, contacted the sender (large company) they assured me no items would leave them without a house number and my house number was on my items.”
“Had a delivery slot that I waited in for. I phoned XPD on 4 occasions and was told not to worry and they still never showed up. It was a new bed delivery so disposed of the old bed, so nothing to sleep on.
NOT HAPPY”
“I was advised of a delivery date 2nd Nov... Took annual leave. Chased by 330pm, no one between seller company or courier taking responsibility... 'we don't have your goods' they should have been delivered on a 24overnight service... This is now Sunday... Oh we will phone you' nothing... 'The goods are still in Telford'. They should have been in Aberdeen by Wednesday for delivery Thurs. Loss of time and income for me... Rediculous service, no taking ownership and no follow up. 'our hands are Tied at the mercy of the couriers' doesn't help either!! Will never use the seller Company again as they claim they have never had this problem before! Take them off the road!!!”
“My parcel never arrived. In response to 2 emails I took 2 successive days off work to wait in for it. They say they tried to deliver it but I am absolutely sure this is untrue because I was indoors within earshot of the front door all day on both days (I did not even visit the dustbins, the garden or go upstairs). There was also a man working in the front garden the whole time that they would have to pass to get to my door. We DID see 2 other callers so where were XDP? They replied to my email query after my first day of waiting but then failed to respond to my telephone message. Shocking service - forced me to take 2 days off for nothing, lied to me and I still don’t have my parcel.”
“Impossible to reach by phone. You have around 5 seconds to record a message and although I did manage once to leave my number, no call back. Goods 'out for delivery' on two subsequent days, didn't arrive. Online tracking a complete joke. Avoid like the plague! Without doubt the worse experience in more than 35 years of dealing with couriers either privately or commercially. They were considered for use by my businesses recently. They've been struck off the list. I have no desire to see my customers go through the aggravation I went through. I'd soon lose business using those idiots!”
“Got a text to confirm the delivery slot with a contact number, called customer services and asked if they could get the courier to call me when he was 20 minutes away, they said they would put the request to the courier. Courier did call me when he was 20 minutes away and was on my doorstep on time. Excellent service and would be happy to use again.”
“Awful! Been waiting in 2 days for delivery still nothing, don’t reply to phone calls and emails, company’s should stop using these fools for delivery’s cr”
“I had a delivery slot for 4.39 to 6.39 and it's now 7pm and no delivery and no contact to say where it is. I have not left the house during this time period and now it is after hours so I can't contact anyone about it. Wish I had seen these reviews before choosing bedzrus as they use this supplier. Definitely won't be using xpd again if I can help it.”
“This company should be minus stars. Failed delivery, no answer to 5 left messages and 3 emails. Absolutely useless. If my bed doesn't arrive today I will be seeking a refund, seller also useless which doesn't help. Avoid this company at all costs, I was shocked sitting here reading other reviews. They should be put out of business .”
“This has to be the most hideous courier company I have ever dealt with. We have been lied to about deliveries from them over 5 times. They say came but we will be home all day and no one arrived. We've been told they would deliver at one time and they arrive hours afterwards. Their Bridgend office said they would come the next day and when contacted the next day they said they wouldn't be sending out. I will never use this company again and will not buy from anyone who does. A disgrace to even call yourselves couriers.”
“Estimated delivery was 13th October. I had a delivery which consisted of two boxes. They delivered one box to my address on the 14th and the other to a wrong address. They then picked it up from the wrong address and instead of bringing it to me they brought it back to the depot. The latest tracking update says it has been at the depot since 18th October. I emailed them to see what was going on with my missing package and I was provided with the depot number. I've many times at different times of the day and nobody answered. They then informed me that it wasn't at the warehouse although tracking update said it was. They told me to ask supplier for replacement but it isn't the suppliers fault they delivered it to the wrong address then lost my package, it's XDPs fault! Now they are not replying to my emails. Overall incompetent and useless. ZFBTCZ040558”
“Apparently driver came to deliver and nobody was here. Problem is 3 people home all day......Tried to contact depot, can't find contact details. Called head office - they are busy and will call back, they haven't. Don't know what ever happened to my item......still waiting after several days.”
“Delivered 46kg of furniture to the door where my 61 year old mother greeted them with her walking stick. They dumped the furniture there and said they weren't allowed to bring it inside. Well from other posts I've read on here they are. He was just a lazy liar!”
“Ordered a bunk bed which was in 3 boxes driver brought one box to my door and said he would be back in 10 mins as he had delivered the other box to the wrong address. He brought box number 2 but still one box missing he said oh it may arrive tomorrow.
Tomorrow nothing came then the next day the same guy arrived with a completely opened box with bits falling out. In the end we sent the beds back as they weren't good quality which is nothing to do with the delivery company but the shop wanted to use the same delivery company and we had several contacts with the shop saying they delivery companys systems were down. Collection from them took over a week.”
“0 stars! I have waited in all day today for my parcel which hasn’t arrived 😡 I was told between 11.30 and 1.30, my husband rang customer services and was told they had tracked the driver down and he was only about a 20 minute drive away from us so he was in the area and that was at 2.30. I was told I would be rung on my mobile by the driver and he would be ringing with an apology, guess what no phone call either. Absolutely useless. Will never ever use this company again.”
“They should have delivered me a kids bed, They delivered the accessories for the bed but there was no bed. So they told me they will deliver the bed the day after this was on the 27 September but I'm still waiting. Now they are saying I received the bed when I didn't not happy at all.”
