“Estimated delivery was 13th October. I had a delivery which consisted of two boxes. They delivered one box to my address on the 14th and the other to a wrong address. They then picked it up from the wrong address and instead of bringing it to me they brought it back to the depot. The latest tracking update says it has been at the depot since 18th October. I emailed them to see what was going on with my missing package and I was provided with the depot number. I've many times at different times of the day and nobody answered. They then informed me that it wasn't at the warehouse although tracking update said it was. They told me to ask supplier for replacement but it isn't the suppliers fault they delivered it to the wrong address then lost my package, it's XDPs fault! Now they are not replying to my emails. Overall incompetent and useless. ZFBTCZ040558”
“Apparently driver came to deliver and nobody was here. Problem is 3 people home all day......Tried to contact depot, can't find contact details. Called head office - they are busy and will call back, they haven't. Don't know what ever happened to my item......still waiting after several days.”
“Delivered 46kg of furniture to the door where my 61 year old mother greeted them with her walking stick. They dumped the furniture there and said they weren't allowed to bring it inside. Well from other posts I've read on here they are. He was just a lazy liar!”
“Ordered a bunk bed which was in 3 boxes driver brought one box to my door and said he would be back in 10 mins as he had delivered the other box to the wrong address. He brought box number 2 but still one box missing he said oh it may arrive tomorrow.
Tomorrow nothing came then the next day the same guy arrived with a completely opened box with bits falling out. In the end we sent the beds back as they weren't good quality which is nothing to do with the delivery company but the shop wanted to use the same delivery company and we had several contacts with the shop saying they delivery companys systems were down. Collection from them took over a week.”
“0 stars! I have waited in all day today for my parcel which hasn’t arrived 😡 I was told between 11.30 and 1.30, my husband rang customer services and was told they had tracked the driver down and he was only about a 20 minute drive away from us so he was in the area and that was at 2.30. I was told I would be rung on my mobile by the driver and he would be ringing with an apology, guess what no phone call either. Absolutely useless. Will never ever use this company again.”
“They should have delivered me a kids bed, They delivered the accessories for the bed but there was no bed. So they told me they will deliver the bed the day after this was on the 27 September but I'm still waiting. Now they are saying I received the bed when I didn't not happy at all.”
“I missed the delivery which I wasn't informed was coming that day. Called the number on the card but no one answers the phone. Almost a week later and still no answer or redelivery. At this point I feel like they have stolen my goods as they won't deliver them!!”
“Don't buy anything what XDP should delivery. First time when I get a delivery with XDP, the driver was on time, delivered my goods, but he was a little bit rude. Ok, I assume he was tired working all day and didn't realised that he's rude. But the second time: it was sheduled 3 time for my parcel to be delivered, and I was home expecting it all 3 times, and it didn't arrived. 2 time they write carded and one time check the address. I didn't received any cards from them and how can they check the address, if they delivered a few days earlier a parcel to my flat. I requested a refund from the seller and I bought a bed from other seller who don't use XDP as a courier. ZDBQUW000199. By the way I called them several times and I sent an email and didn't got any answer.”
“As you can see from previous reviews I don't think I have to explain my review. Absolute joke of a company. Trying to arrange a collection, round the houses being passed from pillar to post. One advisor actually cut the call. Customer service is appalling.”
“I had a package containing a live tree delivered this morning to my home while I was out. I use the word "delivered" in the very broadest sense of the word. The driver threw the package blindly over my 6' back garden wall, whereupon it has caused damage to one of my wife's plants.
:(i) I had supplied three neighbours' addresses in the event that I should be out. This was also clearly stated on the outside of the supplier's packaging. I have established that two of these neighbours were in at the time of delivery.
(ii) The package was clearly marked "Fragile" and "Live Plants: This Way Up". Suffice it to say, the package was not "This Way Up" after having been thrown over my wall.
(iii) There was no card or information posted through my letterbox relating to this "delivery", consequently it remained outside subject to the elements for several hours.
I have informed the tree's supplier of the crass thoughtlessness exhibited by the driver & that fact that I shall not use that supplier again if the delivery is via XDP Express. Of course, you get no response from XDP's erroneously named Customer "Services".”
“As with other reviews stayed in all day for delivery which didn't arrive. Went on website later in evening to see it says carded email sent but I have received nothing. Tried to call many times no one answers someone finally answered my email saying they attempted delivery and left a card. This was a complete lie. Definitely no delivery and no card left. Very annoyed that instead of apologising for not making the delivery they decide to say they tried instead. Have emailed back to try and arrange another delivery (as no one answers the telephone) but nothing back so far.”
“A similar them to other recent reviews...
Sent an email and textl to say to expect delivery with a 2 hr time slot, then they don't turn up and update their system to say card left and email sent. Delivery address is a commercial business and has a fully manned goods in... So clearly they didn't try to deliver and certainly no card was left.
I spent the next day trying to phone customer services who don't answer the phone and don't reply to voicemails. I also sent an email - no response. Finally spoke to a woman who was far from apologetic and just gave some excuse that resulted in the driver running out of time and returned to the depot.
Was asked if i would like the item redelivering, which seemed a stupid question, but have arranged for re-delivery on Monday with a note detailing it must be delivered and a note of business opening times... We shall see if it turns up.”
“Mainly parcels get there in the end but too many get lost or damaged for my liking.
Trying to claim for loss or damage is a frustrating ordeal resulting in little compensation
Changing to DPD now”
“XPD are bare faced liars. They send you an email to say to expect delivery with a 2 hr time slot, then they don't turn up and update their system to say card left and email sent - LIES.
I spent the next day trying to phone customer services who don't answer the phone and don't reply to voicemails. I also sent an email - no response. The seller managed to give me the depot's telephone number and the closest depot to me (Teesside) was Wakefield. I called and spoke to a woman who clearly is used to hearing the same complaints over and over. She admitted to me that the driver had ran out of time and returned to the depot. She promised me that it was out for re-delivery today between 6 and 8pm and she would write on the consignment that It needs to be delivered without fail, well guess what! No attempt of delivery again and again LIED and said card left and email sent for the 2nd day in a row. Absolute crooks.How are they still in business!?!? Now my daughter has no bed to sleep in when we move into our new house on Friday. An utter disgrace.”
“Unfortunately you do not have 0 stars because that is all you are worth. A delivery was due yesterday between 11.30 and 1.30 as confirmed by both text and e-mail. By 3pm as nothing had turned up I telephoned customer services who apparently were busy but you are told to leave a message and they will get back to you. I left 3 further messages and had absolutely no response. I then sent an e-mail enquiringly where my delivery was and once again no courtesy of a response. Their tracking shows out for delivery again today and once more have contacted them for confirmation and absolutely nothing back !
Their customer service should be renamed "we don't care" because they provide absolutely no service whatever!! We will wait and see if my delivery arrives today !”
“I cannot give them any stars as they do not deserve any. My partner waited in all day yesterday for a delivery still have not received it no phone call or nothing they should be struck off especially having read a lot of the reviews on here. They sound very unprofessional I would not use them by choice.”
