Yoox Reviews

Name: Yoox
Rating: 2.14

2.1 Rating 159 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Easy and sad story. Easy and sad story. My wife decided to buy, for my birthday, a pair of shoes (Pantofolad'oro). After 5 times that I used them, they got broken and Yoox did not believe it. We sent back the shoes paying the shipping, they recredit us the cost of the shoes; then we order something else to be delivered in a specific and different address. They did not care about the new address, shipped to the wrong one, and lost track of the box. Long story short, they did not admit the mistake and we lost over 200$. And I have the feeling they did it on purpose to scam us with their fake customer service.”

Helpful Report

Posted 4 years ago

“They send me wrong color item and dos't want to take responsibility fro their mistake.”

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Posted 4 years ago

“I have a canceled order from the 29th september, product reached your warehouse on the 4th of October and no further communication or refund process has begun. Customer care doesnt pick up, my emails are not answered and I have been blocked on facebook from your company. Is this how you treat your customers? Keep their money and block them??”

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Posted 4 years ago

“I am shocked reading negative reviews,I have been a customer for many years , and i have never been disappointed, they ship in USA and had no problems at all.”

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Posted 4 years ago

“Boots I received were not new! They were clearly scuffed and soles had wear on them. Registered for return but There was no returns label provided. Have chased and chased and no response from Customer Service. UPS advised it cost £30 to return the boots without the returns label. Am reading so many bad reviews and similar experiences!!! AVOID.”

Helpful Report

Posted 4 years ago

“I am quite shocked for the negative reviews. I buy my clothes almost exclusively from Yoox during the past 4 years. I return everything very easily, and I have cross-checked that they comply perfectly with EU legislation for customer protection. I suspect that there might be an issue with cross EU shipping since it's an Italian eShop but as an EU citizen I am perfectly satisfied. And it is definitely NOT a scam.”

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Posted 4 years ago

“They have great items and prices. For more than 6 years I have had a few items to change or return, but it is normal for so many orders. Returns are easy and free and they don't complain about them. They may improve user experience on the site and in the app, but as a retailer they are more than ok.”

Helpful Report

Posted 4 years ago

“I have been buying from Yoox since they first opened many years ago. Their customer service is definitely worsened over the years. Hi have been on the phone for an hour, they finally got me off the queue but no one is taking the call. I called back from another number and I have been waiting for another 30 minutes. I don’t think that anyone is working and they should change their recording for today. Horrible client experience.”

Helpful Report

Posted 4 years ago

“I ordered a pair of shoes. I paid a large amount of local taxes and duties because it is shipped to Canada - 35% tax. Other stores charge only 20% tax. I had to pay for shipping $40 USD. Other stores offer free shipping if an order is over $300 USD. Unfortunately, the shoes did not fit me - too tight. I had to return the item. YOOX charges $5 USD for return shipping. Then I found out today that YOOX did not refund the local taxes and duties. They only refunded the price of the pair of shoes. It is the customer’s responsibilities to deal with Canada Customs to get the taxes and duties refunded. This is so ridiculous because I have never heard that a store charges for taxes and duties but then refuses to refund the tax and duties. I do NOT recommend buying from this store if you ship to a Canadian address. It’s a rip off site to shop from.”

Helpful Report

Posted 4 years ago

“Great items, very poor customer support. Ship wrong items. The second time for last 2 month one of the item in my order canceled after the payment and 2 week waiting. Very bad wear house inventory. Order pants with matching cardigan, cardigan i order only because of this pants, thought it would be a great suit. After 2 weeks waiting they canceled my pants and send me a cardigan without any notification, which I not need without pants at all, I cant return it as it final sale and I have to pay for return shipping if they will do for me an exception. Plus I have to spend my time for their mistakes and unresponsibility. Very annoying. Shes which they canceled for me before back on site sale, not responsible, unprofessional.”

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Posted 4 years ago

“Please ignore all the bad reviews about YOOX!!! I think people are never satisfied! Even when you give them the best, they never get satisfied! I have been buying from YOOX for over 7 years and I will say YOOX is one of the best Fashion retailer ever!!!!”

Helpful Report

Posted 4 years ago

“I have been a customer of YOOX since they started in UK in 2015. I had no problems before but my latest order this week started by being accepted, is still pending on my credit card, yet had a reversed acceptance decision and cancelled by YOOX for some reason. No Means of contact. I suddenly get a call from YOOX asking me to stop ordering from them without any explanation given. Weird company. weird service. (considering I was a good customer with successful orders and returns for many years back)”

Helpful Report

Posted 4 years ago

“I’ve been purchasing from yoox almost every month or every other week as soon as i caught something interesting,i experienced damaged items received before few times., returned the items and never get a refund, i decided to use cash on delivery for next purchased items it went alright., when items are not as i expected i have to return and give them my bank account for refund bit never happens a refund., then i still make orders; but suddenly my order upon delivery they hold it for No reasons without informing me its disappointing how they treat customers., bad customer service ., bad online shop ., i hope nobody will be fooled with their 70% sales as most of them are from 2018 and 2019 its not latest ., its old and i think its a pull out items from malls... better to buy on the shop as ive learned money losses than i was thinking its cheap branded items but i realized loosing money”

Helpful Report

Posted 4 years ago

“Ho acquistato un vestito di marca su Yoox al prezzo di più di 100 euro ed ho ricevuto una maglietta che non aveva nulla a che fare con il vestito e che varrà 3 euro di marca ignota. Mi sono presa la briga di fotografarla visto che mi sembrava una cosa molto strana e l'ho subito resa e ho ricevuto la mail di conferma del reso il 16 Luglio, oggi è il 12 Agosto e non ho ancora ricevuto il rimborso. Ho mandato mille mail, chiamato, e nessuno mi sa dire niente soltanto: "deve attendere di essere contattata non possiamo fare nulla". Praticamente danno e beffa.”

Helpful Report

Posted 4 years ago

“They cancel orders with no reason and then they keep your money in limbo up to 2 weeks. AVOID THEM!”

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Posted 4 years ago

“Yoox bad service cancelled item was told refund will go back in bank within 7 days it never did and still not received a refund even after warehouse opening back up AVOID AVOID AVOID AVOID”

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Posted 4 years ago

“I have many wonderful things that I have purchased from YOOX and have only good experiences with them for years.”

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Posted 4 years ago

“Customer Service Was Helpful. Advised Prior To Purchase The Warehouse Was Closed Due To COVID-19. The Merchandise Was Shipped Several Weeks Later And Received As Described. Other Than A Delay In Shipment The Transaction was Fine. The Merchandise Is Authentic. Made Two Additional Purchases Within last Six Weeks Without Problems. Will Shop Yoox Again.”

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Posted 4 years ago

“When you google Yoox there seem to be mixed reviews out there. Some folks say they sell fake good and are not a real company, which is simply not true. I have been shopping with yoox for a few years now and have had no issues. There free delivery (over £100) and free returns works seamlessly via UPS couriers - a very straightforward process. All and all I've been very satisfied with Yook's quality of products and service. Not sure what's gone wrong for others to give such scathing reviews but thought I'd share my positive experience to provide some balance.”

Helpful Report

Posted 4 years ago

“Have been shopping with Yoox for over 7 years. Great products, great service, not once have i had an issue with them. I bought a top, that 2 days after i have received it, had a 15% discount on it, yoox were more than happy to refund the difference, no questions asked. Surprised to see bad reviews, some of them look suspect tbh, one mentioned it cost them £10 to return the item, well Yoox offer free returns, so their review is bolloxs, as are most of the negative reviews.”

Helpful Report

Posted 4 years ago

Yoox is rated 2.1 based on 159 reviews