Yoox Reviews

Name: Yoox
Rating: 2.14

2.1 Rating 159 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Sent the wrong trainers (older and cheaper version) in the wrong colour and wrong size. Used all kinds of tactics to avoid refunding the money, and all kinds of all tactics to delay the refund: I’m still waiting and I’ve been told it’ll be another two to three weeks at least, a week after finally getting permission to send back. They are just hopeless, please avoid.”

Helpful Report

Posted 2 years ago

“terrible you guys are a total scam took all the money I had on my unemployment card, I called my bank and let them know you are a scam I never placed an order ever with you. You are crooks!!!!!! when I call your number it hangs up. BEWARE OF THIS SCAM”

Helpful Report

Posted 3 years ago

“Have used YOOX many times and occasionally have received an incorrect item but returns are easy and free. Delivery takes a while but they use ups who are quite good rather than a rubbish courier like dpd or Hermes.”

Helpful Report

Posted 3 years ago

“Horrible service , auto answers and no will to help or change situation”

Helpful Report

Posted 3 years ago

“I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad. I called them for help and they advised they will email me. Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke? I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days. I then requested compensation and the lady spoke over me etc I requested another supervisor who was super sarcastic and nasty She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality? I am simply asking for compensation before i call my bank and dispute this and they were so nasty. The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting. If I do not hear compensation from YOOX within 24 hours. I am calling my bank. NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!”

Helpful Report

Posted 3 years ago

“Buyers beware! this is the worst company to purchase from. Their customer service is just as worst as their product. The shoes shoes a beautiful picture but what i receive is the total opposite. The manager refused to help! i need it escalated so i can have this solved”

Helpful Report

Posted 3 years ago

“Doubtful about using Yoox never heard of them before. Ordered Maxmara shirt a quality item but was not suitable. Looked at reviews on returns but kept open mind. I was pleasantly surprised when I received a speedy refund.”

Helpful Report

Posted 3 years ago

“Yoox you are the best I love you”

Helpful Report

Posted 3 years ago

“Problema este următorea toate saiturile care vînd produse originale brenduri,pe fiecare produs scrie unde este fabricat. Pe saitul Yoox nu scrie pe nici un produs unde este fabricat. DIN 15 Recenzi 2 persoane sunt mulțumite în rest toții sunt nemulțumiții.”

Helpful Report

Posted 3 years ago

“After spending thousands of dollars, they refused to allow me to exchange a size 6 dress for the size 8. Also they refused to refund my card for the additional costs paid for express shipping (3-5 days) ....orders were delivered 10+ days. Horrible customer service.”

Helpful Report

Posted 3 years ago

“My Armany jacket that I paid $400.00 on sale is so fake and chip ambresmnt. Retelling for $750.00 this is reducules”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service! Returns process is a complete nightmare if you are returning from the U.K. I first returned an order worth over £900 nearly 4 months ago. Was told by ups that yoox provided the incorrect invoices and the parcel was returned to me. I contacted Yoox who then sent new invoices and when I arranged a collection I was told by ups that again they were not correct! Yoox insisted it was ups who had made the mistake both times and it took weeks to receive a new tracking number and invoices. Finally get the parcel sent out again on the THIRD attempt, but weeks later and still no word from Yoox to say they have received the parcel. I check the tracking and it says the parcel is being held at customs. I contact ups who say again the information is not correct so customs cannot clear the parcel. This started in May and it’s now August and Yoox customer service seem completely unbothered about the whole situation! They continue to say UPS are at fault and they will resolve the situation and then ignore my emails for weeks. I have called the customer service phone number and spoken to a woman twice now who was absolutely infuriating, completely unapologetic and just repeating herself that someone from the relevant team would be in touch. She actually had the audacity to argue with me and I had to force an apology out of her after 10 minutes of her offering none! I cannot believe this person is trained in customer care. I’ve been told that the parcel is now on the way to there warehouse and I will be receiving a email and refund this week, we’ll see. Absolutely fuming at the amount of time and energy I’ve wasted trying to get my money back for this one parcel. Even if Yoox did not provide the incorrect information multiple times and it was ups who were at fault; Yoox were so unhelpful and unapologetic when trying to resolve this situation and I have had to repeatedly chase them up for a response after being ignored for weeks on end. I used to order from Yoox all the time but after the complete lack of care and total disrespect shown to me as a customer I will not ever be ordering from them again.”

Helpful Report

Posted 3 years ago

“i was sent the wrong style and wrong colour of trainers than i ordered. took over a week to get here and now i`ve got to sent them back to italy from the uk to get a refund. they tried to offer me the awful trainers they sent me at a discounted price rather than take them back for a refund. never using this company again”

Helpful Report

Posted 3 years ago

“I made a very expensive purchase. Handbag sent had so many damages and flaws, I am convinced it’s second hand. Customer service is useless. Please don’t throw your money down the drain!”

Helpful Report

Posted 3 years ago

“Yoox Saudi Arabia offers no customer service at all. When someone decides to eventually answer the phone they are friendly but completely ignore the request. I have made 4 phone calls ( no assistance ) and 3 emails ( no reply ) because I did not receive a refund of an item I returned by 10th May 2021. It is now 23 July 2021- more than 2 months. Since no measurements are given online and no customer care person can give measurements- one takes a chance to buy anything and yet returns are very risky because you cannot be guaranteed a refund. I have been asking for a proof of refund and this is all I need to show the bank- but they cannot , or do not care to provide it . So sad.I am leaving Saudi and the bank account will be closed .My plea for simply providing a proof of refund to follow up has been completely ignored.”

Helpful Report

Posted 3 years ago

“I ordered a shirt, when it arrived it looked absolutely nothing like what I ordered. Will never ordered from them again nor would I encourage anyone else to.”

Helpful Report

Posted 3 years ago

“I ordered a pair of shoes to get delivered to Ukraine. Got a 10% discount for the first order on top of the special deal. Very quick delivery - made the order on Saturday and got a package on Wednesday. Nice high quality shoes. Thanks, Yoox!”

Helpful Report

Posted 3 years ago

“Ordered a pairs shoes from this site, they items came with free standard & tracking delivery and the items came on the day specified. Great communications from the company, I was very happy with my purchase, so much so I’ve ordered another pair.”

Helpful Report

Posted 3 years ago

“Paid £9 for a home delivery, never recived it , my parcel end up somwhere in collection UPS point miles away. I was secured by Yoox staff that they guarantee and takes responsibility for UPS. Parcel undelivered Yoox staff will be against you, customer in faver of UPS, the managment decided to up selling UPS postages instead of own products. Parcel will be refunded, unsold, lost at least two more potential customers too.”

Helpful Report

Posted 3 years ago

“Ok. First I bought some pants that later turned out to be out of stock. Was refunded..Days later the return cleared via PayPal. Tried again and bought a smaller pair as I fit either …they send me shorts in my size but these ain’t pants. I call and they tell me to use a return form to instigate a return. I get started… The form requires a return number. The number needs to be obtained via the desktop site. Screwed if you don’t have a desktop pc…another call to help. I get an email with the number. I then discover in the email with said number that I will be charged a return fee of $15! Another call to help. They say they’ll wave the fee if they deem the return to be their problem..I get then told I need to supply the delivery guy with 3 copies of the form!! Ffs….! They send only 1 copy in the box to you have to find a way of duplicating the form…which I do not have… I’m at this stage with the return. Next a trip to the newsagent to photocopy the form. Then to find the time to meet the dhl dude to return the item as I’m super busy at work this week that won’t happen. Got to say this is the most difficult shopping experience I’ve had. Especially considering this was definitely not my fault. Do not use this service. They’re just a search engine with a lack of regard for the customer.”

Helpful Report

Posted 3 years ago

Yoox is rated 2.1 based on 159 reviews