Yoox Reviews

Name: Yoox
Rating: 2.14

2.1 Rating 159 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“This is my first order and I will order again. Skirt is not thrue to size, but it is ok. It is not too small. I hope it will be more relaxed in my IT size.”

Helpful Report

Posted 3 years ago

“Disgusting customer service, I purchased a Gucci scarve in March , sent it back as not happy without , waited for my refund, when tracking parcel see that it is stuck in Luxembourg. I contacted UPS who thought parcel was lost , contacted YOOX who told I would receive a refund within two weeks and here we are now May still no refund. I am now told parcel has been located being held by customs, this is a disgusting service the customer service people are extremely rude how they ever do this job I do not know. I have purchased some gorgeous items in the past but will never purchase from them again they simply do not like you sending anything back.”

Helpful Report

Posted 3 years ago

“I ordered pollini shoes on Sunday and they arrived on Thursday. The shoes are Beautiful and beautifully packaged, all labels in box if they needed to be returned. I'm delighted with my shoes they are perfect and Genuine pollini brand. Thanks 😊”

Helpful Report

Posted 3 years ago

“I found recently that YOOX no longer charges UK customers vat&duties. That was great news for me as I’ve been a loyal customer for close to 20 years. Only bad side had been their poor customer service. Which I hope have improved. As I have made some considerate shopping the past month I was rewarded £100 for this month to spend on one article that’s not on discount and greater than the value of the voucher. I was happy to finally purchase a pair of Valentino shades I had on my dream box for some time. These had disappeared from my dream box before but reappeared some time later. I believe they had been purchased of someone and returned as I’ve seen this happen before. So I purchased them from the original price of £265- I paid £165. They arrived today and I was very excited. The box were carefully and beautifully wrapped in paper. I opened the luxurious cover and took them out. My immediate feeling before looking at them properly or opening them up, was they’re not genuine. They were unusually light and felt and looked flimsy. Now I had tried these on in a renowned departments store. They were in no way similar to the once I’ve just received from Yoox. I have a dozen of expensive designer shades. I would notice miles away if they were counterfeit. Even the golden surrounding ring covering the lens on the back were so poorly fitted, the left lens were not in coordination with the right. The printings of the letters, the earpiece and temple-tip were not fitted properly of both sides. All these things are typical give aways for fakes. Pictures will follow if I find how I can post them here. I contacted yoox and told them of the findings. They of course denied they would send a fake item. I’ve sent them back. Once they have them I’ve asked them to compare them with a pair from a Valentino shop. I would very much like the authentic pair sent to me or my £100 voucher to use on another item to the same specifications. As I’m not OK with to be sold fake designer pieces and my hard earned voucher to be stolen away in the process. We are in correspondence but I don’t have high thoughts of them as I’ve seen on the web customers been ripped off before. I posted this as I’ve seen this for some time during the past years. A couple of years ago I ordered a pair of Sergio Rossi boots that too were fake. I know because I tried the authentic once at store. I had a children’s Burberry coat that too wasn’t of the same high quality I’m used to see from the brand. With these designers I wouldn’t believe for a moment YOOX would sell fake items as I’ve been very happy and loyal customer for almost 20 years. I’ve purchased many designers pieces that I’ve been very happy with and never believed were fake. So I buried my worries that they are not guilty and deceiving their customers. Instead I though the reason could be the designers themselves has started to cut corners with poor quality to make profit. I’ve seen this before and stopped buying from theses designers. I have then stopped buying from Sergio Rossi and Burberry because of what happened. But as this happened one more time. I don’t believe this is a coincidence anymore. I believe YOOX knows what they are doing. They are very much in the know of this. They have been selling counterfeit articles for some time now. Deceiving customers that they are purchasing authentic designer items.”

Helpful Report

Posted 3 years ago

“I have been trying to send a return item to YOOX since 06/01/21. The parcel has all the correct documentation, it was sent back to me once after almost 3 months in limbo and again this time, same issues. YOOX customer service are not helpful at all, in fact they are rude but given the amount of issues they are dealing with I probably can’t blame them! Before Brexit everything was fine, returns, refunds, slow but they got there, now it all seems like one big scam and I’m £491 out of pocket!!! They reply to these reviews saying they are dealing with the issues, they are not dealing with anything. Be very careful ordering anything from YOOX until they can sort their problems!”

Helpful Report

Posted 3 years ago

“I bought two items from YOOX and returned before Christmas. I have still not received any information about what is happening with my case - I just repeat the process of speaking to the customer service team, they make an excuse based on UPS/YOOX communications post-Brexit, and tell me someone will get in touch/process a refund. This has been going on for almost FOUR MONTHS. I am beyond frustrated, and confused as to how two companies operating at this scale are unable to find a solution.”

Helpful Report

Posted 3 years ago

“Thank you all who gave reviews.. was just about to order some clothes but thought i would look up reviews first... nothing good to say about the company so ill stay clear of it”

Helpful Report

Posted 3 years ago

“Awful customer service. I placed an online order, with a different shipping address and billing address. It was my boyfriend credit card, of course with his Authorization to charge on his card, and I did provide correct information of the card. Order was successfully placed, and later was being cancelled. Then, I called their customer service trying to resolve this issue. All they told me it’s that they are not able to help me, and I will need to place an new order online, they refused to help me to place a new order. They should had verified my credit card information and approved my order, but instead, they done nothing to help. Worst online shopping experience ever. I will never shop with Yoox.com ever again. Horrible customer service 👎👎👎👎👎👎👎👎”

Helpful Report

Posted 3 years ago

“I was a very happy customer and odrered a large amount of clothes from them,but I’m afraid I won’t be shopping there anymore because of my last experience.I bought two same items,because the price dropped down,and returned first one.But YOOX refunded me for wrong order,second(with lower price).They even made a return request for that order themselves in my profile!I wrote to Customer service,their responses were some generic copy-paste answers,and in every mail I had to explain the situation all over again.In the end they even confirmed that they received the return I really sent and will refund me,with the correct amount,but days have passed and nothing happened.I wrote them again,but they have ignored several of my e-mails.Very unprofessional and disappointing.Hard to imagine they don’t mind losing their loyal customers. After I left a review on Trustpilot,customer service contacted me and asked me to send them a code from the item.I asked them why do they need it and what is the problem?They didn’t respond,but finally refunded me for the correct return(price difference).I decided to return both of those same items I bought,but I can’t because return request for non-refunded order is blocked-they made it themselves,so when I try to open it,it says I can’t return any more item(and I haven’t returned any).I wrote to Customer care again,and they asked me for photos of item and code.Although I didn’t see point of that,I sent them.After that no response again for days,and ignoring my e-mails.I can’t believe they continued in a same way after the first strange situation.”

Yoox 1 star review on 23rd February 2021

Helpful Report

Posted 3 years ago

“Worst company ever. They have delivered the wrong size and I asked for a refund and reordered the same item. They delivered again the wrong size... I still did not recieve my money back. They ignore my emails, sending what seems to be emails written by robots. They are despicable ! I will never buy anything else from this company!”

Helpful Report

Posted 3 years ago

“I buy all my clothes online Yoox is great 👍. Great products prices and quick delivery. As well returns are processed promptly and my credit card gets credited very quickly. I have been shopping at Yoox.com for 4 years. I don’t understand how anyone can criticize this website ????? Great telephone customer service as well 🍀👍❤️👌👋”

Helpful Report

Posted 3 years ago

“Fake goods. We bought Givenchy sweatshirt and it's a fake one. Very good fake with tag and all. But i spot the small details and send it to several professionals authentication companies and they all says it's fake.”

Helpful Report

Posted 3 years ago

“Each time I get Yoox customer care rep in USA they are the rudest most disrespectful reps I have ever engaged with. Last time I’m ordering from these guys.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER OFF THIS FORUM. My mother was deceived by a Gucci scarf listed for €160. The package never came with no explanation given. In assisting her with the refund process, my gmail account notified me the email from YOOX was unsafe to open. Do not be deceived by the low prices is website because it is not legit.”

Helpful Report

Posted 3 years ago

“IN Black Friday sales, I ordered a pair of shoes No39 which I wanted to change to 38.5. The site didn't have an option and when I was trying to buy it again it was half price up. As a result, they didn't reply for the change of shoes' number, they oly said that it is not the same item the one I bought with the one the site had after that. Unacceptable customer service! Will not ever buy again!”

Yoox 1 star review on 16th December 2020

Helpful Report

Posted 3 years ago

“Terrible customer service - incompetent and rude - received a reply (loaded with a bad attitude) just because I asked why the order I submitted 10 days before was not shipped yet ! At the end they offered “as an apology “ free return ( that’s standard for all their orders - they include the UPS return label already in then package )!!!!! #shameonyoox”

Helpful Report

Posted 4 years ago

“I Purchased 3 items and and requested 1 item to be canceled and it was not possible so either I had received all the items and refund one that i dont want or they cancel everything and block the amount. which is doesnt make sense as it was a few days after obviously the money is already in their account. so i kept getting messages that the items are out for shipping and when i tracked the shipping it was already in Dubai. funny enough i after a day or so i received and email from Youssef that the amount has been blocked from their end i will receive it back in to the account. wheni contacted the bank the bank is telling me that the amount is deducted by the merchant YOOX so i should liaise with them for refund i'm so tired of this back and forth already obviously the bank wouldn't lie. YOOX on the other hand after reading all these bad reviews and as a 1st customer i dont trust them. I JUST WANT MY MONEY! i will never purchase from them ever again. I am so frustrated. can they just resolve this without back and forth emails. I've been requesting for a call from them regarding this as i cant get through telephonically. this is RIDICULOUS! Another things is they sent me an email saying they happy my issue was resolved who resolved this ISSUE? I CANT LOGIN INTO MY ACCOUNT apparently i don't have an account with them anymore even my email is not registered with their website anymore. DO NOT PURCHASE FROMTHEM!!!! bring back my money !”

Yoox 1 star review on 19th November 2020

Helpful Report

Posted 4 years ago

“Horrible company! Old items, a lot of disappointment!”

Helpful Report

Posted 4 years ago

“They cancel your order for no reason ( the real motive is that THEY DON'T HAVE THE PRODUCTS) and then they postpone your refund until you call your bank, reverse the transaction, etc. These frauds must me closed and arrested.”

Helpful Report

Posted 4 years ago

“REFUND - They are refusing to refund my last two returns, £84 and £60. They claim it was paid to me, but I have a physical letter from my bank stating that there is no trace of the payments. I also have a screenshot of the bank mobile app showing no refunds. I called YOOX 5 times and complained. Each time they said someone will get in touch and resolve the issue. Then they send an email saying "we paid it, here is a code that proves it" and there is no way for me to respond. I am put in a position to forget the £144 that they owe me, and never shop there again.”

Helpful Report

Posted 4 years ago

Yoox is rated 2.1 based on 159 reviews