Yoox Reviews

Name: Yoox
Rating: 2.14

2.1 Rating 162 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“I have many wonderful things that I have purchased from YOOX and have only good experiences with them for years.”

Helpful Report

Posted 4 years ago

“Customer Service Was Helpful. Advised Prior To Purchase The Warehouse Was Closed Due To COVID-19. The Merchandise Was Shipped Several Weeks Later And Received As Described. Other Than A Delay In Shipment The Transaction was Fine. The Merchandise Is Authentic. Made Two Additional Purchases Within last Six Weeks Without Problems. Will Shop Yoox Again.”

Helpful Report

Posted 4 years ago

“When you google Yoox there seem to be mixed reviews out there. Some folks say they sell fake good and are not a real company, which is simply not true. I have been shopping with yoox for a few years now and have had no issues. There free delivery (over £100) and free returns works seamlessly via UPS couriers - a very straightforward process. All and all I've been very satisfied with Yook's quality of products and service. Not sure what's gone wrong for others to give such scathing reviews but thought I'd share my positive experience to provide some balance.”

Helpful Report

Posted 4 years ago

“Have been shopping with Yoox for over 7 years. Great products, great service, not once have i had an issue with them. I bought a top, that 2 days after i have received it, had a 15% discount on it, yoox were more than happy to refund the difference, no questions asked. Surprised to see bad reviews, some of them look suspect tbh, one mentioned it cost them £10 to return the item, well Yoox offer free returns, so their review is bolloxs, as are most of the negative reviews.”

Helpful Report

Posted 4 years ago

“Absolutely beautiful items and great deals from so many awesome European brands. I've been shopping here for years and I've never had a problem with them. Easy returns and refunds never had an issue with that either. Fabulous! Love it!”

Helpful Report

Posted 4 years ago

“I have never had a problem with Yoox, even sending shoes back which were too small was not a problem, great prices for designer goods and easy to track deliveries.”

Helpful Report

Posted 4 years ago

“YOOX is fabulous!!! Great products and selection. Delivery is swift and so are returns and refunds to my visa. I do not understand how there are complaints about YOOX. Haven been purchasing from YOOX for years and have never had any problems”

Helpful Report

Posted 4 years ago

“First time bought goods form yoox and will never again. Have received absolutely different goods, other size. I have wroght 5 letters to them expaining that situation and the replies from them were - please provide us additional information, because they don't understand what I want from them. Awful service, never again will use it.”

Helpful Report

Posted 4 years ago

“I did not receive refund for accepted return, after 2 weeks of waiting contacted customer support, two weeks later got the answer that they did not receive my money, but send me the product. My bank says that can not do anything and that it’s Yoox responsibility to find where money went. Yoox does not die it. Not save payment system and unreasonable shop!”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM YOOX! THEY ARE NOT A LEGITIMATE COMPANY AND THEY DO NOT REPLY TO MESSAGES OR REFUND YOUR MONEY FOR CANCELED ORDERS! YOOX.COM HAS ZERO CUSTOMER SERVICE IN DENMARK EUROPE. THEY SEEMS TO BE A SCAM COMPANY SIMPLY BECAUSE THEY DO NOT RESPOND TO MY EMAIL NOR TO MY BANK FRAUD DEPARTMENT COMPLAINT STAY AWAY FROM YOOX.COM THEY CHARGE YOUR CARD AND NEVER SHIP THE ITEM. EVERYTIME I PLACE AN ORDER I GET REPLY STATING THAT ORDER HAS BEEN CANCELED WITHOUT GIVING YOU ANY REASONS. YOOX.COM AND A-NET PORTER IS A SCAM COMPANY BASED IN UK AND UNITED STATES. PLEASE REFUSE TO REFUND YOUR MONEY AND NEVER SHIP THE ITEM .. I PAID 269.00 EUROS AND NEVER RECEIVED MY PURCHASE AND THE MONEY WAS NEVER REFUNDED BACK TO MY BANK ACCOUNT IN DENMARK, EUROPE. AVOID AT ALL COST. ALSO TRUST PILOT WEBSITE IS DELETING MY POST WITHOUT GIVING ME ANY REASONS WHY. AVOID AT ALL COST. YOOX SUCKSS”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Very disappointed in the quality of shoes, and Boots,I bought. Had to return them , and cost me about £10 each time. Just waste of money. The last pair I bought I couldn’t even put on, so badly design my foot got stuck half way through.”

Helpful Report

Posted 5 years ago

“After reading the reviews I was very worried about my order. But I was pleasantly surprised, the response from their customer service was almost instant, shipped a second working day after I placed my order and took a day to arrive (I am in Slovenia, delivered from Italy) I ordered the Buffalo boots and they are definitely genuine as I have another pair, therefore I know. Came with original packaging. It was my first purchase and I am very pleased. It’s a pity I can’t leave a review on their website.”

Helpful Report

Posted 5 years ago

“Stolen my money and order. Claimed 8 days for an “investigation” but just ignoring me. This company operates illegally. FRAUDS. DO NOT USE.”

Helpful Report

Posted 5 years ago

“I'm so tired of their customer support. I have been a client for years and spend thousands of Pound and Euro. After 4 days they are still preparing my order due to high amount of orders according to them. So still waiting for this and then the week shipping on top of that. I asked them to apply the current 15% promotion they currently have for 48 hours on all products for this circumstance. But they where not even willing to help even though I said I will stop being a customer. This is how they treat people. Why should I continue to buy from them, there are many other online stores that respect their loyal customers.”

Helpful Report

Posted 5 years ago

“I used to buy my clothes regularly and I didn't have any issue until recently. But all of the sudden 3 times in a row my orders were cancelled the day after without telling me why. I have emailed them 4 times but I didn't get any reply.”

Helpful Report

Posted 5 years ago

“I have been a customer for almost 10 years, my closet is filled with there fabulous and very fashionable Clothing. Customer service is outstanding, shipping is fast and I never had a problem returning and receiving a refund. I would love for YOOX to give some measurements for Waist and Bust I often have to return an Item because it is either to big or to small. I am a loyal Customer and and will always be, I love your trendy Merchandise.”

Helpful Report

Posted 5 years ago

“Great purchase Delivery on time Pair of jeans fit perfect”

Helpful Report

Posted 5 years ago

“i ordered some yeezy boots, that were discounted to 360 euros for black friday. The size didnt fit, so i asked for an exchange, they emailed me that the size i wanted will be reserved for me. I sent the package back, and today i received an email that my order is cancelled because the size is not in stock anymore, which should've been reserved . i email them asking if its possible to send another colour of the same product, which was available in my size. I receive an email saying that this is not possible and that my size is back in stock and i can make another purchase with the regular price of 580 euros. On the same day they were out of stock then back in stock, suggesting me to make another purchase that wouldve cost me 200 euros more. So convenient , right?? i ve ordered from so many websites before and this never ever happened to me before. SOO dissapointing. such cheap method to gain a few euros. Disgusting !”

Helpful Report

Posted 6 years ago

“GIVE ME MY MONEY BACK!!!!! I SHIPPED THE RETURN BEFORE 2 WEEKS TO YOOX AND THEY DONT ANSWER MY EMAILS THEY ARE TRYING TO STEAL MY MONEY BY SAYING THEY DIDNT RECEIVE THE RETURN BUT I SHIP IT BY DHL AND THEY SIGN THEY RECEIVE IT!!!! THE RETURN ADRESS IS: YOOX NET-A-PORTER GROUP Interporto di Bologna blocco 15.1 40010 Bentivoglio (BO) Italy AND THE TRACKING IS: 3733371751 FOR EVERYBODY READING THIS DONT ORDER HERE THEY ARE NOT ANSWERING EMAILS ANS THEY ARE TRYING TO STEAL MONEY!! GIVE ME MY MONEY BACK!!!!”

Helpful Report

Posted 6 years ago

Yoox is rated 2.1 based on 162 reviews