Zooplus Reviews

4.0 Rating 131 Reviews

75 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

4.0

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Popular Questions:

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How do I contact Zooplus?

Helpful Report

(4 months ago)

You can contact Zooplus by Email and Telephone.

Helpful Report

(4 months ago)

57.14%

Industry Average

“ DISASTROUS CLIENT SERVICE. ”

- Marizsa

“ Hello, just a word about the cursomer service: as usual with those companies as long as everything goes right, then no problem but as soon as you need the customer service, you discover the incompetence and lying ways of trying to screw you, and no one cares ! I got a tree for my cat and it was under warranty when a problem arose with it. ”

- Anonymous

“ Poor customer service, parcel still missing, no refund or replacement, I am now going through the bank for a refund. ”

- Amanda

Zooplus Reviews

Customer Service - Average