“Taxi ride was just over £9 however stopped off for a bag of chips and the charge was £10. I thought this was a round up to £10 but in fact it was an additional cost. Be aware if you stop for 2 minutes you’re fare more than doubles!”
“The company became absolutely useless in the past few months. Booked a taxi for specific time in advance and the taxi turned up 30 minutes late and at times the waiting time is 2 hours as they have not got car available at all. Some of the staff who are organising the taxi are VERY RUDE and not even able to send the taxi to the correct place as driver went to wrong adress a few times because they got wrong details. Had to walk home few times in a rain, wind with big shopping bags and with a 6 years old. Also beeing late from appointment becausw of the service.Absolutely disgusted about the company. Should be closed down as they are not able to cover what is needed.... and they says on their website they are the most professional and reliable company with excellent advance booking 🤣🤣🤣🤣. It is a joke to be honest. Thanks for them to encourage and motivate me to do my own licence.”
“I rang for a taxi from a pretty central part of Bath. It took 10 minutes until my call was answered and a taxi still hadn’t been dispatched after nearly an hour of waiting so had to cancel. I had used them a year or so ago and was fine but every time I’ve tried to use them recently the waiting time is ridiculous.”
“Absolutely rubbish company to book with! every time I call they are telling me there's no bookings, when I call early they ask me to call on the same day like seriously?? how are they running the business?”
“I have used Abbey Taxis a number of times and have always found them very efficient. The taxis have always been on time and the price is very reasonable. I would thoroughly recommend them.”
“I am anaemic and suffer circulation problems so HAVE to use taxi`s as I am barely able to walk 100 yds at a time. Today I walked into the rank in foregate st and asked for a taxi home. I waited at the pick up point, and waited... and waited... 45 minutes later a driver pulls up. - By now there`s someone else behind me. He points at them and says "I`m here for them", he also asked me how long I`d been there & I told him. "tell them in the office" he said, I looked to my left and theres another taxi behind so I said , "it`s ok I`ll jump in his". - he drives off. - The next car pulls up (car 2712) and the driver immediately says "what were you arguing with him about (very agressively) "Nothing - and I explained what was said. "You sure?" he says ? "yes, ask him" I replied. he them points behind me and says "I`m not taking you, I`ll take them" and refused to pick me up. I then (understandably upset), had to walk back to Foregate st to take a black cab. As it was a hot day I was near collapse and barely managed to get there. I will never use Abbey again, I advise everyone else to give them a wide berth. If the surly arrogant TWAT of a driver I encountered is representative of their drivers, you will regret it.
I was very polite to this driver but his nasty actions very nearly cost me an ambulance trip.”
