AbeBooks Reviews

2.2 Rating 140 Reviews

29 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.2

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How can I sign into my account? you have created an endless round robin of entering numbers, not sending text messages with codes, etc. No phone numbers, not chat, person, etc. Guess I will have to buy my books elsewhere.

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Asked by Elizabeth Guthrie (4 days ago)

I ordered a book and wanted to ask AbeBooks a question. It proved impossible to do this because no email address is provided and no means of contact. The "contact customer service" button simply takes to back to the very same page you were already on - ie you go round in a circle. No email address is provided anywhere. An online form I filled in under the buyer section would not send because It required me to fill in a field which was not visible. In other words, there is no obvious or reachable customer service. I am really unhappy about this - both the fact that there is no customer service and the lie which pretends that there is - and in consequence, will not be using AbeBooks again.

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Asked by Julie Parker (4 months ago)

We were contacted by the customer service and they said they would send a replacement new book that is also used with a worn cover. When they let the customer service know, they said we could send back the first book and get a partial refund. Now after we sent the first book back they are saying that buyers can’t get a refund but buyers can send replacement books back without refund since a refund had been issued before by mistake to another buyer, whose name is, by the way, Leonardo Pantoja Munoz, that actually turned out to be a scammer, who had been reported earlier for stealing books from Middlesex university library that he sells on Ebay even after they claimed that they sent us the wrong tracking number but for several weeks they asked for the correct one and the order was canceled by mistake. When they said they would send new books we asked for the shipping label with tracking number and the address listed in the confirmation email that they finally disagreed to refund buyers but even getting their confirmation to say they would claim their refund back took forever.

2 Helpful Report

Answered by Abebooks (2 weeks ago)

I ordered a book from Abe Books from the seller Ergodebooks. It was a used copy of Pastoral Care of the Sick by USCCB for my Church. I received the order number and tracking information. So far so good. I went to track the package because I still had not received and find that it was delivered to a city that is two hours away. My name and address are on the order so not sure what happened. I want the book but I will take a refund and look elsewhere. I contacted the seller but have gotten no response. Help!

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Asked by Victoria Upenieks (4 months ago)

I ordered sales number 732903534 Abebook purchase number 681493618 February 18, 2024 it was supposed to be delivered April, 8, 2024. The Book name is Eliza Goodson Jex Biography. Price $26.56 My name is Melanie Jex My e-mail is melaniejex@hotmail.com my Address is 1030 East 120 South Spanish Fork, Utah 84660 my phone number 801-472-1395 I have not received the book or any information. This is my 3rd request. This is my family history very important to me! Please send me the status of my order. Thank You

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Asked by Melanie Jex (7 months ago)

I just ordered a used copy of Land and hope of fear by Isabel Kershner. My book club meets on 3/6. I hope you can send this book to me expeditiously! I don't know the order # yet.

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Asked by Laura Simonds (9 months ago)