AbeBooks Reviews

2.2 Rating 142 Reviews

29 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.2

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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How quickly does AbeBooks resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 44% of reviewers feedback is AbeBooks takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

63.64%

Industry Average

“ Customer service was great ”

- Antonat Fernando

“ I have purchased used books from them on several occasions. The quality of the books, prices and service is excellent. My last purchase didn't arrive within the time they specified and as soon as I notified them they refunded my payment immediately. An excellent company. ”

- WAITE

“ Excellent service, always reliable for descriptions and efficient. Purchasing always made so easy. ”

- Anonymous

AbeBooks Reviews

Customer Service - Average