AbeBooks Reviews

2.2 Rating 142 Reviews

29 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.2

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How do I contact AbeBooks?

Helpful Report

(3 weeks ago)

You can contact AbeBooks by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

63.64%

Industry Average

“ The stock of books at AbeBooks is phenomenal, and the prices are very fair and reasonable. There is plenty of choice from suppliers.The customer service is prompt and reliable. My small library collection is so much richer thanks to AbeBooks. ”

- Peter Wicks

“ great service and good quality books ”

- Amanda Clarke

“ Very reliable service and quick to rectify when things do not go according to plan. ”

- Kieran Thomas Moran

AbeBooks Reviews

Customer Service - Average