“I am an old-school shopper. I love going into a star to see touch and feel and try on my Clothes before making a purchase. So needless to say ordering online Is not my preferred method.
I originally ordered with a different company and had a terrible experience. Their customer service was unhelpful and their communication was inefficient.
I was skeptical about trying to order a dress for a very special occasion through this company based on my previous experience with the other, but I’m so glad that I took the chance because my dress is exactly as shown in the picture and fits me perfectly. The only adjustments I will make is to the hymn to make the dress shorter to fit my height.
I contacted their customer service to check on the status of my order right away. The chat team member was professional timely, and went above and beyond. Not only was my experience with customer service and ordering my dress exceptional. My dress also arrived before the schedule delivery date!
All around, I give this company a 10 out of 10 and would highly recommend to any one who is looking for a dress for a special occasion!”
“I personally called to cancel orders since the one dress I ordered was returned. The representarive I spoke to said you would cancel them and woul get reimbursed. I still haven't received the order and my event was yesterday. You keep sending me tracking numbers after making it a final cancellation.”
“It is so exhausted and expnesive to exchange a dress. I cannot use USPS, I had to take a leave to go to UPS to mail it. I had to select the choices required, I paid $34 for just returning the dress so that I can exchange it for different size. Besides , the returning time frame is not reasonable, the time might exceed it even I tried best to mail it back asap.
I have to think a lot to order a new dress from ADASA from now on.”
“Only website I could find that sold formal dresses that also took returns, I ordered one style in two different sizes. What I failed to realize was that they offered store credit only. Had I known that I never would have ordered. I presume they are aware of that. Neither size worked for me. I ordered 2 other dresses to get something for my money. Turn around time was fairly slow. I am not happy with the dress construction. Boning over the bra cups makes no sense on a dress with fully covered bodice and long sleeves. I will be avoiding this website in the future”
“Beautiful dress, it’s very long even if my daughter puts on heels, so we have to get it altered other than that very beautiful and will order from this company again.”
“My daughter found a prom dress she liked at a different store but preferred a different color. The original store did not have the color she wanted so we looked online at shops that carried the dress. The website was easy to use, displayed what sizes and colors were available, the return policy clearly outlined and the price slightly cheaper than we had seen at all the other places online. After placing the order it took about a week for the dress to ship. I was a little nervous about when it would ship and the quality when it would arrive not knowing if this would have been a gown that was in a store, had been tried on numerous times, etc. It was shipped UPS and I received numerous shipping updates from both UPS and ADASA and it arrived within just a few days. The dress was nicely packaged, in sealed plastic on a hangar with extra reinforcement and no strain on the dress straps. That was all packaged nicely in a good quality shipping box. The dress looks beautiful with no snags or flaws that we've noticed. It fits as expected and exactly like the one she had tried on in a different store.”
“The dresses are beautiful but the sizes are too small for the real size. I ordered a large size but they are to small for L which is what a usually wear.”
“Sent a dress that had already been altered and then refused to refund me for the dress. Made up stories about their policies - even lied and said it was posted on their website. Won't ever buy from here again.”
“I recently purchased a dress for the first time. After trying to return it, I was informed that anything on sale or marked-down could not be returned. I understand clearanced items, but can't understand why if it's on sale, it cannot be returned. It was not stated on the page of the dress. Apparently I had to read every policy they had on their website to determine this. Would never order from there again, considering i'm stuck with a dress that I can never wear!”
“BUYER BEWARE! This shotty online company does not offer refunds even for a full price dress purchase when their online sizing was incorrect. The day I received the dress, it was tried on and didn't fit. I immediately called to start the return as I read the buyer has a 5-day window from delivery to return. I was told on the phone the dress was eligible for a return and refund. I returned the dress the same day the dress was delivered, and took extra steps to carefully package the dress in the original packaging, with tags attached, and then put the dress inside a box to further protect the it in shipment, which cost me an additional $56. I also emailed ADASA, sent them the required photos of the dress showing the tags still on, etc., So, not only did I have to pay $56 to return the dress, they have the gall to take a heavy percent off the top and not offer a refund as I was orginally told. So, I lost about $100 of my original investment and was only offered a store credit for the reduced amount. I've email a number of times; they could care less and are all about the money grab. Go to a local store or a reputable online store. Don't make my mistake, you will regret it.”
“Amazing the dress arrived excellent the packaging was great the dress is amazing. I only had one problem that expedited shipping was not expedited but they refunded me the money for that so it really wasn’t a problem but overall the experience was amazing i will recommend them to anyone for future purchases thank you for the experience.”
