Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 999 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered several times from Adexa and there had always been some issues. The very last time (a month an a half ago) I ordered 10 pizza trays and spent quite a lot of money but I've only received 1! I called but nobody answered. I emailed but nobody answered. I don't know what else to do. It's extremely frustrating and it seems to be impossible to get hold of anyone. I simply lost my time and my money. The only thing I can do is to warn new potential customers not to buy from Adexa! Never again!!!”

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Posted 3 years ago

“Puchased a dish , paid £35.60 , didn't get a confirmation , tried to call , no answer . Scam , Avoid .”

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Posted 3 years ago

“Awful company. Do not use .”

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Posted 3 years ago

“Customer service is non-existent, ordered something online and it never came. This is a scam company and avoid at all cost!!”

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Posted 3 years ago

“Awful service. Ordered 2 toasters on 1st July. Tried to chase the late delivery but the response to emails is an autoresponder saying that they aim to reply within 14 days, and they're not answering the phone at all. Do not use this company.”

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Posted 3 years ago

“Adexa Direct are the worst company I have ever dealt with. They sold me defective equipment. I informed them and the 'Customer Service' Person!! Was rude and told me that I would have to return it and loose the restocking fee. Or I could get an engineers report and the might fix it. Phone slammed down. I have no idea how Adexa does business. The product they sell is shockingly bad. The customer service is shocking. They are stealing money from people. Adexa will be investigated, fined and closed down. But it is going to take everyone who has been treated poorly to report them to trading standards and there local MP. Lets work together to shut these con people down.”

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Posted 3 years ago

“If there was an option to leave a negative rating I would. 2/3 items did not arrive. Have been trying to contact since April. Utterly appalling service, I do not recommend anyone orders from Adexa.”

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Posted 3 years ago

“I placed an order with ADEXA, all seemed to go well until it came to delivery. I got an email stating that it had been delivered and signed for by myself. However, I was at work at the time and no one was home The courier had left outside of my property and signed for it on my behalf, when I arrived home from work there was no sign of the package, I checked with the neighbours and no one had taken in the item. This is where ADEXA's shocking customer service comes into play, I contacted them with regards to the situation, basically 6 weeks down the line I still do not have my order and they are refusing a refund. They have just told me to inform the police and contact the bank. I would not recommend this company to anyone, I am now in the process of going to the trading standards”

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Posted 3 years ago

“These people are crooks. Paid my money. Goos never delivered”

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Posted 3 years ago

“My beer fridge came damaged with scratches and dents. They would answer the phone or emails so started to use it then when they finally answer could not exchange as I had used it offered me £20 Refund”

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Posted 3 years ago

“Cant give zero stars unfortuanetly. Horrendous company, avoid at all cost. Had to chase delivery numerous times, then when delivered only half the stuff came States box 2 of 2, but only sent 1!, Struggled to get them to collect. Had it back a week already, no refund. Just spoke to the rudest customer service. Apparently they cant refund a card payment!!!!!!!!!!!!!”

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Posted 3 years ago

“I order more than £2000 items bu delivery late and no note answering phone”

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Posted 3 years ago

“Cannot contact you about an order and very worrying that you have taken money without delivery date”

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Posted 3 years ago

“Avoid this company at all costs! I bought a walk in freezer unit that needs a new compressor after just 9 months of use. Trying to report this and get some customer service from Adexa has been a nightmare. It took 52 calls to get an answer from what I would describe as incredibly stroppy customer service who were giving me attitude as I had the audacity to complain. The freezer they are selling as new is in actual fact a poorly reconditioned unit, that has been leaking gas and has been topped up twice already. It also has live wires housed within the freezer that given me a serious electric shock. They have threatened to ruin my business by making bad reviews as I said I would be leaving a bad review of their company, despite having never purchased any of our products. I have now been left with no freezer and a lot of wasted stock. They have said they will collect the freezer and issue a refund, however they will not say when they’ll collect it and have refused to communicate any further as they are not happy that I am angry about spending £2400 on a freezer that was falsely advertised as new. I have added a picture of the freezer as Adexa insist that I have bought a glass cleaner, not a freezer.”

Adexa Direct 1 star review on 12th June 2021

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Posted 3 years ago

“They send me wring pizza oven and they not change and refuse to refund”

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Posted 3 years ago

“Avoid this company at all costs. After months of contacting them they finally picked up their faulty Bain Marie with a follow up email confirming a refund. The refund never came and they are ignoring our emails. We are now taking the dispute up with Amex but so much unnecessary stress over something so simple.”

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Posted 3 years ago

“The worst catering company I have ever used,2 months waiting for equipment,zero customer service,zero replies to emails have spent numerous hours/days trying to call.About write off money we don’t have.Furious!!!!”

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Posted 3 years ago

“Ages for equipment to arrive & pizza oven broken. Absolutely NO response to emails & forget about phoning them! NEVER order from them!”

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Posted 3 years ago

“DON'T BUY FROM Adexa!!!! Scammers!”

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Posted 3 years ago

“Chicken warmer display stopped working within 5 days. They don't answer your calls and emails.”

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Posted 3 years ago

Adexa Direct is rated 1.1 based on 999 reviews