Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,000 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grease trap arrived damaged 4 weeks ago. Item was picked up bit nothing else since. I wanted an exchange as the item was required, but CS told me needs to be refunded. So no refund yet, no exchange. Forget using these guys again”

Adexa Direct 1 star review on 30th May 2020

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Posted 4 years ago

“I had the worst experience ever. Poor customer service. They have ignored my email and nobody picks the phone up.”

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Posted 4 years ago

“I had the worst experience ever. Poor customer service. They have ignored my email and nobody picks the phone up.”

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Posted 4 years ago

“Had to wait 3 weeks for pizza boxs, Wrong size arrived cannot get in contact with the Adexa direct via emails or phones. I do believe the company is in the process of going into administration. Hold your orders”

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Posted 4 years ago

“Ordered a griddle for our new takeaway venture to try and save our pub, no response, to emails or phone calls. trying to get my bank to recall the payment now. AVOID.”

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Posted 4 years ago

“Terrible customer service. Delivery company refused to call me or listen to my requests despite a day at home waiting. Then Adexa wanted to charge me extra for the failed delivery. They have had my money for almost 2 months and I have no product nor replies to recent emails AVOID!!!”

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Posted 4 years ago

“Having waited two weeks for an order I just had my credit card company refund the charge and debit their merchant account. Let's see what happens next. But having now read the reviews I think I can guess...”

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Posted 4 years ago

“Broken fridge freezer received. Waited for 20-25 days and after received broken freezer.no reply for my email. Waste of money.”

Adexa Direct 1 star review on 21st May 2020

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Posted 4 years ago

“after waiting nearly 2 weeks for delivery my fryer stayed on the lorry as its legs were all broken off it was not usable at all! no one answering calls or emails! i had also ordered a microwave at the same time and still no idea if or when that is coming! so were £800 down DO NOT USE THIS COMPANY!!!”

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Posted 4 years ago

“2 Months on, still haven't received the order. No customer service at all (emails ignored and no answer on the phone). AVOID AVOID AVOID!”

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Posted 4 years ago

“Feels like SCAMMERS!!! Feels like we’ve been Ripped Off!!!! Using COVID-19 as an excuse to entice already struggling companies to buy ‘Discounted’ aka Damaged goods is nothing short of disgraceful, then as with other reviews equipment arrived severely damaged and unusable - no customer service whatsoever! No response to emails, can’t get through on the telephone!!! Suggest people start to report this company to Trading Standards or the DTI! DO NOT BUY FROM THIS COMPANY!!”

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Posted 4 years ago

“No costumer services !Ordered dupplicate by accident nobody answered the phone or my e mails! Nightmare to return and just got part of the order!”

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Posted 4 years ago

“I ordered dupplicate by accident nobody answered the phone or my e mails ! I don't advice nobody to buy from them ! You will be stuck! Is a nightmare!”

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Posted 4 years ago

“Guaranteed next day delivery actually arrived a week later. No customer service.....and I mean NO customer service. The phone just rings and then cuts off and mails are never replied too.”

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Posted 4 years ago

“Turkeys. Stay well clear!”

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Posted 4 years ago

“These guys are crooks please avoid at all costs”

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Posted 4 years ago

“Wine fridge arrived with a broken door handle. No refund no replacement so I have a wine firdge with no handle that cost me £300 I have tried to get my money back from Adexa but they are ignoring me now. They have offered me 5% back but I can’t even open the fridge!”

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Posted 4 years ago

“I am so sorry I didn't check the reviews earlier! I purchased a new mini freezer that arrived damaged After closer inspection, it turned out that it was a returned "faulty" good. I called Customer Services, took pictures and exchanged pleasant enough emails until I could get the item picked up. When discussing the replacement with the Customer agent called Eleanor, things started going south: delays in the warehouse, delays in replying to emails, delays in transport, excuses excuses and more excuses. 5 weeks later, the silence is deafening! I don't have a replacement nor I have been issued with a refund. Every time I tried to call them, they are not picking up the phone anymore and my emails go unanswered. Of course I will report them to the trading authorities as well as the police, THIS IS A SHAM. STAY CLEAR.”

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Posted 4 years ago

“I wish I came on here first before I ordered last month. What a shocking company, customer support is non existent when you do get to speak with someone they are abrupt. After waiting for my products to arrive (late) they came damaged I reported this straight away with photos and of course I've been fobbed off.. They said I can re order the products and then wait for my credit ye right!! I can go on and on but you get the point DO NOT join this list PLEASE DO NOT BUY FROM ADEXA THEY ARE BAD!!!”

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Posted 4 years ago

“We recently purchased an item from these people and after waiting for delivery for 5 days called up then was told they had no stock , I have requested a refund, still haven’t have has anything a month later so basically they had taken the money knowingly having no stock, This is fraud …… This has been confirmed by both our banks this is illegal anyone In a similar situation please contact your bank who will provide you with a Refund We will also be Reporting these to trading standards, Anyone in a similar situation please contact your bank or card provider who will provide you with a full refund and take action it deems these thieves. Director Hakan BAYKALis register at 1 Wesley Square Notting Hill, London W11 1TP I take this very personal”

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Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,000 reviews