Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a zero I would - never use this company - I ordered a blender and it broke in 3 weeks - we had to send videos to show it was broken, was asked to change the amp and video again - was told they wouldn't replace it as they didn't know when it happened (bearing in mind we only had it 3 weeks) their approach is absolutely disgusting and amazed they are still in business- you would think that with all the bad reviews they would take a look at things they are so bad at and we cant all be wrong, they obviously stay in business because they sell items that if go wrong you don't get a refund or even replaced!! Disgusting! stay away from this company I only wish I had read the reviews first.”

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Posted 3 years ago

“Very poor rude customer service never will shop here”

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Posted 3 years ago

“Extremely bad experience. I ordered two stainless steel work tables that arrived badly damaged. When I contacted their customer service department I was just told that i am not able to return the product, get a refund or ask for a replacement because I didn't asked the delivery driver to wait for me to open the packages and check the items. I was also told that I am not covered by customer protection because I ordered through the company. I strongly advise to be extremely careful when you order from them, don't expect to be threated as a normal company would threat their customers.”

Adexa Direct 1 star review on 8th March 2022

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Posted 3 years ago

“How can this company keep trading they need closing down, purchased item when arrived had dent, tried to return item, not possible, just keep clear of Alexa , bad news.”

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Posted 3 years ago

“I ordered a glass washing machine on behalf of my local village hall last August. Delivery was a shambles and it took phone calls and emails before it was sorted out. Eventually the machine was professionally installed but first time used it leaked, it appears that a door seal is missing. Adexa's customer care team keep dodging responsibility even though the cost of a seal is likely very little. Much correspondence and months later the machine is still out of order. I am waiting a response to my request to pay for a seal as a last resort because the machine is no use as it is. I advise anyone thinking of ordering from Adexa to find another supplier if they can. The company likes to take your money, but in the event of a problem they use every excuse to delay hoping you will go away.”

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Posted 3 years ago

“disgusting delivery attitude and service”

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Posted 3 years ago

“This is such a misleading company . Thieves. Send faulty items , extremely rude staff. So unhelpful, if you want to give money for nothing then use them because all their products are faulty.”

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Posted 3 years ago

“Never use this company Didn’t deliver then charged me courier charge and 25% costs to return item. Worst customer service ever For your own health avoid at all costs”

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Posted 3 years ago

“Absolutely appalling customer service. Delivers a item broken, only weeks later do they plan a collection, and then tell me they expect me to lug an XXL item across Bristol to get a refund. I am single woman and do not drive, which they have been told. Do not order from this brand.”

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Posted 3 years ago

“They are proper amateurs. They show items available, take your money but don’t deliver or have the courtesy to help. Will NOT use or recommend Stay away”

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Posted 3 years ago

“This company should be taken to court for their disgusting avoidance of responsibility for sending out faulty goods not fit for purpose. I would avoid them at all costs - their cheap prices are a guise for peddling worthless stock. They have no returns policy covering faulty products - once items are delivered, it is yours forever whether it works or not. The only time they will accept a return is if the item is delivered by the courier in damaged condition - presumably because they can charge the courier for the loss. Their customer service team is trained to fob you off with circular emails and numerous silly requests for photos and descriptions. When you get fed up with the time wasting while you try to run a real business, and ask to speak to a manager, you are told they are in a meeting - forever apparently. I've only spent £40 this time and don't have the time to pursue them in court after they rejected my claim for a refund through my credit card company. Buy from them at your own risk. Adexa, you will not last long with your ethos.”

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Posted 3 years ago

“Unbelievable!!! I have just written this to Adexa after 21 days of mindless, fruitless complaints to an inept Customer Care (?) department ! They have just responded with the following message: "Thanks for your email, I will remind you that your are a registered business and therefore not covered under any form of consumer law so unfortunately this legalisation does not apply to you " UNBELIEVEABLE! I am writing with regards the Professional Glass Front Wine Cooler 130L Black/Silver| Adexa AXW130I purchased from you on 31 January 2022 for £286.80 which is not fit for the purpose due to the following problems: The item is unusable as the handle cannot be attached to the body of the wine cooler due to the following reason: There is a small black ‘holding’ screw that requires removal to enable the handle to be fixed in place. This screw has sheared off (either in the factory or during delivery) and is lodged in the fridge door so I am unable to attach the handle to the fridge. I have sent both pictures of the door /screw and a detailed explanation to your Customer Care Service on numerous occasions requiring action / resolution to this issue commencing 4 February 2022. To date the only assistance or response I have received from Adexa Customer Care Service other than “this has been passed over to the correct team to follow up and you will receive a response when they have had a chance to review this,” was a link to a “YouTube” video showing me how to remove a broken thread /screw and a suggestion that I could do this myself! Apart from this ridiculous DIY suggestion from Adexa Customer Care Service (which had I attempted to do, would have invalidated any guarantee), Adexa has done nothing to resolve this issue 17 days since first brought to your attention.”

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!! Bad product and disgraceful customer service, will find anyway to avoid fixing or replacing product avoid at all costs”

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Posted 3 years ago

“Bought 2 hand wash sinks. Sinks i recieved were different shape to what was shown on the advert and of very poor quality!! I confronted adexa with photographic evidence and asked if i can return the items on the basis of wrong advertisement and unsatisfied with the quality..they said i couldn't return the items! Avoid these cowboys!!!!”

Adexa Direct 1 star review on 10th February 2022

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Posted 3 years ago

“Advertised item what they don’t have in stock. When call for item very rude staff hanged phone on me. Already used my money for 2 weeks now offering refund which will take further 2 weeks. Absolutely poor service and delivery happened twice to me. You got have manners to listen the complaints if you are in business.”

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Posted 3 years ago

“Shocking company selling dangerous goods! I have bought an air fryer that has caught fire almost causing a house fire!!! I recorded a video and send it to the company who REFUSED to refund and recall the product! This is putting peoples lives at risk! Ruthless disgusting company! Stay away from them,you have been warned.”

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Posted 3 years ago

“Sent one damaged product and one different from the one advertised on their website. They then said that the photos of their website are only to show how the products SHOULD more or less look like but they may not be like in the photo. Like the item I received was different from the photo and they want me to pay to return the item, although they sent me an item DIFFERENT from the one I purchased on their website.”

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Posted 3 years ago

“Items coming with missing parts - 2 months after not recovered. Item not coming in 2 months, had to find another solution after many request and being told tomorrow tomorrow tomorrow. The moment we decide to cancel they say it is dispatch and they want to charge 25% of the item and delivery at our charge when obviously no solution from their side. Customer service absolutely broken record and zero accountability and empathy as well as not listening. Asking for the Xth time the same thing.”

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Posted 3 years ago

“Patio heater exploded when turned on and tripped the main circuit. They demand engineer assessment then video evidence before addressing any refund. Consumer rights legislation does not seem to mean anything to them. Avoid at you peril!!”

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Posted 3 years ago

“Purchased a pressure cooker from them after 2 weeks it has come up with an error massage phoned to ask there advice and was told that we only have 14 days warranty on the product so we will have to get our own engineer to find the fault and all they will supply is the part. This company are not reputable!!!”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews