Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid If I’d have seen this page and reviews I wouldn’t have bothered! After weeks of trying to get someone to give me an answer via email and trying to get through on the phone, there customer service is a joke - you cat keep blaming it on COVID! I final got told my order was just arriving and was being shipped out- I got one of the three things ordered with no update as to when the next was due ????! I want a refund for the other parts but again can’t get through on phone and no response again on phone Never use again and any one else thinking they’ll get a bargain priced item , you won’t”

Helpful Report

Posted 4 years ago

“Don’t use this company. They have zero customer services.”

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Posted 4 years ago

“I’ve never left a review for any company before but had to make the effort because of just how terrible their service was. The sink I ordered finally arrived today after 6 weeks of waiting, endless phone calls and emails that were mostly ignored or went straight to voicemail. I had to threaten to go through a small claims court just to get the item sent out. The item itself arrived scratch and dented from having no packaging, it is by far the worst cheapest made catering sink i’ve ever ordered, and i’ve bought a few. I would be embarrassed to be Hakan Baykal the director of this fraudulent company.”

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Posted 4 years ago

“AVOID. AVOID. AVOID. I purchased a patio heater. When I checked out the price was £42. I checked my banking app and over £80 went out. When I contacted them to inform them of this they said it was shipping fees. I think the extra made up fees should have been made clear when finishing the purchase on the site....not after. When I asked them for a refund I didnt hear from them for 2-3 days and by that time the parcel had already arrived. AVOID. AVOID. AVOID. Absolute con men”

Helpful Report

Posted 4 years ago

“I was searching for a wet fish display counter. I called up Adexa and spoke to a joe as I wanted to make sure what came up on google search was ideal for fresh fish display because we a seafood shop. Joe confirmed to me that even though it said Deli on the product it was ideal for fresh fish. The temperature range advertised on the product was -2C to + 2C. I paid over the phone to Joe as soon as he has confirmed that the serve over counter was ideal for Fresh fish . I also paid extra to have have it delivered next but it never arrived until following Thursday which was a week later. Got my fresh fish on Saturday, only to notice that the temperature range was 2 to 8C. As they were closed for the weekend, i completed a form online over the weekend and I called Adexa on Monday to complain about the temperature difference and also there was a big leak on the sides of the product with lots of smell. It took Adexa 2 weeks to send an engineer in. The engineer suggested adapting the product, which he finally did 3 weeks into this whole saga . The day after the adaptation, the leak increased and temperature went as high as 13C and my shop there is leak from both sides of the deli counter . Jo has now said he didn’t confirm the display counter was for fish and that there is nothing that Adexa could do. I have paid £1465 plus £180 to remove my front door . They sure shouldn’t get away with this. The item was delivered faulty and they sent in an engineer to fiddle with it which has now made the leak worse. I would like a replacement or my refund . If anyone knows a away forward. Please help. Adexa are rouges ☹️”

Helpful Report

Posted 4 years ago

“Would recommend you do not purchase anything from this company, had a missing part from a BBQ purchased from them and have been given a complete run around with every excuse under the sun and still no further forward. I have worked within the catering equipment supply chain for over 20yrs and have never come across such a company, so purchase at your peril !! To Adexa, I’m more than happy to back this up in any court of law.”

Helpful Report

Posted 4 years ago

“My advice is avoid this company like the plague. On the surface their pricing structure is second to none, this is where the romance ends. I set up a cafe from scratch and was a fool not to have done my homework/due diligence. What a fool I was. The mistake to use this company haunted me for over twelve months, in fact, the company still creeps back to annoy me such as the email I have received today offering me Black Friday Deals. The problems associated with this company do not start until you take delivery. They advise that you as the customer do not accept delivery off broken items. This on the surface may seem like an easy scenario to be in control of, wrong. Items are not always obviously broken following bumps and bangs either during loading or transit. Once you plug the product in to discover its faulty/broken you are on your own. Even when an item is delivered to you and you are removing the outer cardboard packaging as fast as you can before the delivery driver (who seems to be in an even greater rush to disappear) leaves to discover the item (a fridge) is smashed to pieces is of zero concillation as he only advises you contact the Adexa head office. This is the moment your next nightmare ensues as they simply quote verbatem a line from their website that you are essentially on your own. As your equipment that made the delivery journey unscathed breaks down good luck. Adexa are impossible to get hold of never mind get replacement parts from. This is where your fourth, fifth or sixth (I forget) problem starts. You cannot obtain simple or complicated parts either online or anywhere to service or repair the Adexa equipment. All the savings that you first thought you had made suddenly begin to dissipate when you are facing hefty repair bills for new/nearly new equipment. We originally spent several thousand GB pounds on pizza prep fridges bar under-counter fridges etc. The pizza dough roller was and still is tip top. I have two single unit under-counter fridges that never worked and indeed will now cost me money and time to get rid of not to mention an assortment of other broken useless rubbish. The hot water urn that broke on the first time it was used has had four new tap components replaced which you cannot find generic parts to repair yourself. On each occasion I required a replacement the shortest time I had to wait was three weeks (three weeks for a start up Cafe without a hot water Urn, we had to boil kettles which luckily were not an Adexa product). I was also informed that the breakage was due to operator error and that the tap components are considered a consumable product. This results in a £16 repair bill each time for an item that was within twelve months of its original purchase date, i.e. not covered under any kind of warranty. I beseech you, for your own sanity and ultimately your own pocket; do not use this company as they are incompetent and border on the criminal when it comes to their delivery/return policies as well as their exceedingly poor customer services. Comically I attempted to communicate with complaints department, impossible waste of everybody's time. I am not sure I have really painted the picture fully. The above Star was only given as in order to leave a rating you cannot give the company a Zero Star Rating. p.s. I am happy to provide photographs, copies of invoice numbers, email transcripts whatever you require for me to aid you in any decision making process that might involve any form of contact, association or purchase from the aforementioned company.”

Helpful Report

Posted 4 years ago

“Buy cheap buy twice 😂😂😂”

Helpful Report

Posted 4 years ago

“Very bad company”

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Posted 4 years ago

“These are sharks, they charge 25% restocking fee, if you want to change your order before items are delivered, con men!!”

Helpful Report

Posted 4 years ago

“PARTS ONLY WARRANTY so when potentially your equipment fails within days of delivery you have to pay an engineer to repair”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Similar to the other reviews. Ordered three items - one never arrived, one smashed up beyond repair and the other too low wattage to hot hold any food. Promised collection three times and they never showed. Refuse to refund without the items back but never collect it!! On last collection I was assured at 10.30am they would be there, called again at 5pm, told to wait until 6pm and still nobody. I send an angry email to which they told me it was my fault and that I had personally refused to hand over the items which is just a crazy lie! They will say anything to get out of refunding. Furthermore they have no service team and it is a legal requirement in the UK to offer service for products you are selling. Totally illegal, no morals and no common decency. Should be shut down.”

Helpful Report

Posted 4 years ago

“A disgusting “company” ran by Turkish crooks with no morals, empathy or pride. Let’s hope the tax man doesn’t catch up with them...”

Helpful Report

Posted 4 years ago

“I am absolutely sure that this is a scam company to steal money. had to take them to court just to even get an email from them.”

Helpful Report

Posted 4 years ago

“Ordered sink of 14/10/20. 19/10 order marked as dispatched. 24/10 emailed Adexa for tracking number to chase order. Received phone call saying sink wasn't available but there was one with sink bowl at opposite side, exactly the same in all other respects. Accepted as kitchen fitters were waiting delivery. Sink arrived on 30/10 sink bowl smaller than original order. When parcel opened was exactly as in photograph.”

Adexa Direct 1 star review on 30th October 2020

Helpful Report

Posted 4 years ago

“I wish I could give them zero stars. From start to finish it was difficult dealing with this company. I've never seen such bad reviews, I just wish I had seen them before I ordered. Same thing happened that happened with others. Faulty product delivered, asked for a report but having done that just impossible to get hold of them despite several calls and emails. I dont get how they are still able to trade after running such a con.”

Helpful Report

Posted 4 years ago

“Sent a faulty piece of equipment and then rely on weak barely legal terms and conditions to state that you must obtain an official engineers report and pay for carriage back to them and the return back to you - for a faulty piece of equipment they have sent! Avoid them.”

Helpful Report

Posted 4 years ago

“Very bad company i ordered 12 days ago griddle I haven’t revived it yet.i called I told I want my money back.they says I have to pay fee £ 70 because of policy.i told them for what I didnt get the griddle.i paid for extra delivery next day.griddle Cost This cost £ 263.98 Close company down!they steeling money from people !!”

Helpful Report

Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Wish I read the reviews!”

Helpful Report

Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Definitely taking my money elsewhere going forward.”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews