Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered damaged goods, we only noticed a few days when we unpacked the item. When I tried to get it replaced I was told that whoever signed for the delivery agreed good arrived undamaged. If I want to return 25% restocking fee. I feel like I walked into a trap, it is almost hard to believe any company would deal with their customers in this manner. Really appaling service.”

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Posted 4 years ago

“worst company I've ever dealt with in my life!! I got a new wine fridge and one of the doors is smashed....was told I need to pay for an independent engineer to come out and write a report on it before they would look at it.....pay an engineer to tell me I have a smashed door!!!!!!”

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Posted 4 years ago

“Worse company ever..avoid unless you want to lose your money!”

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Posted 4 years ago

“Waited for 7 weeks to get a fridge Never delivered Then I had to ask for refund Hard to get hold of them Terrible service”

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Posted 4 years ago

“So where to start... I placed my order for a sausage stuffer and meat slicer back 21st August 2020. The sausage stuffer arrived promptly, within 4 days of the order, and I presumed the meat slicer would follow shortly as the tracking was saying part delivered. I gave it a week, and then called Adexa. The fiasco that followed was a complete shambles. So having taken the best part of a week to actually speak to someone, (Yes they rarely answer the phone), and several emails later, I was advised by a lady that the package was on route. Thought nothing off it, and decided to wait and see. Phoned the following week (Commencing 31st August). Same old story, took me days to actually speak to someone, and they then advised me that I would have it by the following week Commencing the 7th September. No sign of the meat slicer still... Phoned on the 14th September, demanding where the heck my package was, and was advised, sorry sir, parcel hub lost your package, and we are now trying find out where it is. 'You will have it by 18th September'. No package came on the 18th, so I phoned again. 'oh you will have it on Monday 21st sir'. Still no package on that date either. After daily phoning this week, I then spoke to the Michelle (07763032173!) who then proceeded to say it would be with me Thursday. You can see what happened next. It didn't get loaded!!!! The funny thing was I received an email from Adexa 21st September asking me to provide feedback on my recent purchase! Seriously! Complete joke of a company. My product has finally arrived today, Box beaten to within an inch of its life, but luckily the product seems to be working. Therefore my business has been without a meat slicer for 5 weeks since this product was ordered. No form of refund or anything was offered. Seriously guys, DO NOT order from this company that has no customer service levels. SHOCKING that a company can get away with this today.”

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Posted 4 years ago

“Stay away , this is a company from hell”

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Posted 4 years ago

“the WORST customer (lack of) service I have ever dealt with. they do not answer the phone they do not reply to emails if they doing miraculously answer the phone, they say they can't help say someone will call you back and they dont call back. I am so frustrated and annoyed I didnt read the other reviews here before dealing with this terrible company”

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Posted 4 years ago

“Terrible customer service. Cancelled the order. They confirmed it is cancelled but still shipped it. And want to charge the shipping fees now.”

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Posted 4 years ago

“Hot water dispenser received in December. leaking tap. Try e-mailing several times. No response. Should be 12 months guaranty but no possible to contact. We purchased new tap from Amazon for £17. This company offer cheep products but guaranty do not exist. 100% your risk. I wouldn't recommend.”

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Posted 4 years ago

“Can’t get hold of them terrible customer service”

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Posted 4 years ago

“Items were late to be dispatched, communication was poor. Phones go unanswered. Courier attempted delivery a day late and 2 hours past the delivery window we were provided with in writing. No goods received. No response to emails or phone calls. Ended up doing a chargeback through the bank and now they are disputing it. Avoid at all costs. The worst catering equipment supplier I have ever encountered in over a decade. Will never use again. Try Caterkwik, Nisbets, NextDayCatering or one of many others who actually deliver products and respond to customers.”

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Posted 4 years ago

“Fraudsters. Bought an item only to receive a different item when delivered. Its now been 6 months- I've made over 400 calls and sent 15+ emails with no response or effort from Adexa's side to correct the issue. They post misleading marketing content and images on their website and then elegantly avoid any responsibility in their terms and conditions. Please avoid these people. Also this company is directed by a Turkish national Mr.Hakan Baykal who is happy to turn a blind eye to reap profits while cutting corners in business during a pandemic.”

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Posted 4 years ago

“Do not buy! Recently bought the Adexa 32l table top oven/grill to use during kitchen rebuilding project. It arrived ok, but we will not use it. Very poor quality cheap tin box with exposed elements, uninsulated outer casing that rapidly heats to dangerous temperature on top and rear. Can only be operated for one hour with mechanical timer that ticks loudly. Destined for the builders skip. Lesson learned.”

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Posted 4 years ago

“Stay away from this fraud. Still waiting an order that was placed 2 weeks ago. No response from the customer service despite I keep getting their emails which say that my orders were shipped Worst company I have ever dealt with. I wouldn't recommend it to anyone. Ever.”

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Posted 4 years ago

“change what you was 3 and 4 years ago bad management lie still your money . is a biggest mistake order from this company And waiting for 6 weeks delivery”

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Posted 4 years ago

“27/08/2020 Tried phoning them, NO RESPONSE at all. Good thing I read all these comment. I will not be ordering from them.”

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Posted 4 years ago

“Please do not go buy from this company. I brought a microwave which was faulty no response from Adexa it pick it up or refund. Please, Please do not buy from this dodgy company.”

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Posted 4 years ago

“Avoid this company at all costs! Purchased an upright display freezer from them, when it arrived, it seemed very poorly made, and unfinished. Following instructions, we set it up anyway, and within 24 hours of switching it on, the unit went faulty and shattered the glass door (luckily it happened while we were closed, and nobody was around). After trying to get a resolution for nearly 4 weeks, we purchased another unit from another supplier (almost the same price) and that has now been in-place and working with absolutely no issues for 4 months now. Had to obtain a refund through the bank as Adexa simply were not responding - and we've been left with having to try and dispose of the useless product they sold us, as they know it's rubbish and don't seem to want it back! Absolutely no sense of customer service whatsoever, which wouldn't be so bad if their products were any good!”

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Posted 4 years ago

“We ordered a drinks fridge. It arrived 6 weeks later worked for 2 months and they would not replace refund or repair. They are irresponsible and do not care about any firm of customer service. I spent 1500 repairing a fridge that had the incorrect thermostat the condenser of a freezer in it and adexa has still not refunded us or compensated us and will not help with taking back the faulty fridge. Do not de with adexa. They are not worth it.”

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Posted 4 years ago

“Fraudsters, we ordered a B Grade fridge from them which arrived in much worse than B Grade condition. Expecting just minor dinks, scratches and damaging to packaging which is what B Grade is, we instead had a very heavily damaged fridge which has major panel dents, and even the compressor itself has damage. The control panel does not work either so we can't adjust the temperature of the fridge making it faulty. Can't get through via Phone, on email all is responded is "ITS BGRADE" and they're refusing to help. Just wish I had seen the reviews before ordering via this company and then wouldn't have, they do a good job in hiding the review sites on their search results to help their scam continue.”

Adexa Direct 1 star review on 25th August 2020

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews