Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,000 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid!!! This is company is a complete joke, they're completely unprofessional, they rarely answer the phone/e-mail and if they do they lie and try to make you feel like you're the criminal. I reported them to Trading standard like many others and I don't understand how they're still allow to trade?”

Helpful Report

Posted 4 years ago

“I made 2 orders with Adexa. One was fine. The other is a disaster, the product is not as described on the website, very cheaply manufactured, doesn't perform to its spec, but so far I can't get Adexa to accept a return. I've just read their T&Cs which basically say: if you're unhappy with what we sold you, too bad. Wish I'd checked the reviews BEFORE buying from them. Avoid.”

Helpful Report

Posted 4 years ago

“Very bad management and ignoring people is phone call all the time. After 3 weeks of ordering my fridge. I had to ask for refund and now telling me I have to wait 10 days to get my money back.”

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Posted 4 years ago

“2nd order - no issues! This is my second review, because after the excellent service (price, quality, value for money) of my first order, I ordered a big upright freezer. Stainless steel. Cost about 50% of equivalent Bosch/Hotpoint retail product. Arrived quickly. I am not an employee of Adexa. I'm not getting extra discount. 2 orders, both no issue, spent about £1400 with them, no problems whatsover.”

Helpful Report

Posted 4 years ago

“e star is too higher rating. Ripe you off with next day delivery, doesn't turn up. They don't answer their phone or respond to emails. Don't buy from these cowboys.”

Helpful Report

Posted 4 years ago

“Never ever order any products from Adexa , they are cheap and all of my bar equipment broke after 6 months of use. Customer support doesn’t support any parts or customer service. One item from new was missing parts , they will not deal with missing parts. Told me to order again and putting it together. I’m very surprised such a company exists. Avoid it is my recommendation. They need to close down.”

Helpful Report

Posted 4 years ago

“Extremely poor customer service - items have turned up late and damaged, and it's impossible to get through to customer service on the phone, and they are very slow to respond to emails. Also refused to exchange damaged item, despite having spent thousands of pounds with them and having had previous issues with other items purchased from them. Will not be using this company ever again and would not recommend anyone else to use them.”

Helpful Report

Posted 4 years ago

“Please save your time and money! They are absolute scam artists. I've been waiting since April 2019 for a refund after my item arrived with only half. They will push you off for ages and eventually give up. I've reported them to trading standards.”

Helpful Report

Posted 4 years ago

“Ordered a stainless steel sink and drainer, stainless steel cupboards and under counter fridge from Adexa. Then I read the reviews and thought "what have I done"? Not much I could do but wait... 10 days later I have received the goods, all in perfect order and all for a great price including VAT and delivery. I cannot fault the experience. It's true that I tried calling Adexa to check goods had been dispatched, and it's true that often no-one answers the phone, but I did get through on thrid or fourth attempt and the lady I spoke to was entirely polite and professional. I now have confidence in Adexa, and have ordered a catering spec. freezer from them, for approx. half the price of a smaller, inferior domestic spec. one. I think the customers who have a positive experience take it for granted and don;t bother leaving reviews, leading to the one sided impression you get from the review sites. Thanks Adexa, happy customer here!”

Helpful Report

Posted 4 years ago

“I don't know if this review is going to help anyone, because most of the time the people are searching for reviews after they are getting in trouble(same as me). I have ordered from this company some equipment for my business, worthing few thousands of pounds. After I have placed the order, money obviously run straight away from my account, I gave them a call to confirm with them the delivery, so I know how to book in the team to install them. After 5 times of ringing them, eventually one lady answered and gave the most rude attitude "will receive the items 3 to 5 days) and slammed the phone without leaving me the chance to say a word. After 7 days without any items received, I tried to contact them for 28 times but no response. Next day, again I rang them, and I had the chance to a lady which was more professional then her colleague, and after explaining the situation, she called me after few hours and informed that I will receive the delivery on that day. I quickly booked in the team to install the items, as already my business is loosing money. But unfortunately I haven't received anything. Tried to ring them again, no answer. After I done some research I found this reviews from previous clients, and I really don't understand why authorities don't do anything to protect us?! It was clear for me that I have to inform my company solicitor so we can inforce the legal actions against them. Therefore, people please, stay away or do your research Before is to late.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. There is no customer service, no response to emails, online messages or any one to answer telephone”

Helpful Report

Posted 4 years ago

“Do not buy from this company. Appalling customer Service, appalling technical support, can't get our item repaired without paying for an electrical technician. Shocking company, the Directors at senior level need to read some of the shocking reviews, wish I had read them before buying from this dreadful company. Don't respond to emails and they hang up the phone.”

Helpful Report

Posted 5 years ago

“Adexa Direct Avoid this company at all costs 1 star is too much for this company. Bought 2 coffee machines, 1 failed after 1 used, tried to get a refund, the company says no, sending back to company was like running a marathon backward & blindfolded, in future, I would happily pay double the price for some decent customer service. if "croydon Trading standards" were doing their job properly this company would have been shut down years ago. After the 1 machine came back was told it was working ok, but the 1st time I used it after its return the coffee leaked out & burnt the kitchen porter. , will not waste any more time with this company.”

Helpful Report

Posted 5 years ago

“sent a broken fridge and now won’t answer our call or emails.”

Helpful Report

Posted 5 years ago

“The biggest regret I have in dealing with Adexa is not doing sufficient research into the business and reviews on the business. Every negative review on Adexa was a mirror image of my appalling experience in their general service. They were directly responsible for two months loss in trade but so elegantly avoid accountability in their terms and conditions, which also happen to breach the online consumer protection laws. Do your research, read the suppliers terms and conditions as this will give a clear indication of what kind of business you are dealing with. Do not let price govern your purchasing decision and use extreme caution before purchasing from Adexa.”

Helpful Report

Posted 5 years ago

“I have eventually received a refund, but I had to successfully take Adexa to court to get it. Avoid, of course. Chances are you are reading this after already having major problems. If you are, then moneyclaim online is your best bet.”

Helpful Report

Posted 5 years ago

“awful service and when you return the item a 25% restocking charge”

Helpful Report

Posted 5 years ago

“on't purchase anything from this… Don't purchase anything from this company!!! This company is simply after your money and does not support any business as they simply don’t care about your needs. We have purchased 2 hot countertops on the 18th of November 2019 and today (26/12/19) they still not arrived. I have no product and no refound. I will contact the Trading Standards for resolution. They don't answer the phone or emails.... Shocking this people should not be allow to trade nowadays! I should have read the tonnes of bad reviews they have!”

Helpful Report

Posted 5 years ago

“Brought a water boiler for a school, it has never worked from the minute it arrived, getting no joy from their customer service”

Helpful Report

Posted 5 years ago

“****DO NOT BUY FROM THIS COMPANY***** This is a sham company. Please do not buy from them. We ordered two fridges. they delivered one and then were impossible to contact. Their phone number is not a real helpline it just rings and no one will pick up. after waiting about 2-3 weeks they eventually emailed back saying we had to provide cctv evidence of the delivery to proove only one was delivered. when we send all the info showing (1 of 1) packages delivered by the courier. they then stopped responding to emails and have had no word since. we were left with no option but to buy elsewhere and give up on getting the refund we deserved. They basically stole our money.”

Helpful Report

Posted 5 years ago

Adexa Direct is rated 1.1 based on 1,000 reviews