Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

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“Very odd experience taking advantage of fact we knew nothing about tv aerial . Charged us £500 for attaching new aerial to wall , throwing cable over roof without fixing it to any location and connected cable at external box . Didn’t check tv connection inside house until end ?? We were too busy and trusting on Christmas Eve . Loose connection at tv and they dint even bother offering a new short cable just pushed tv stand against the wall. Had checked trustpilot and should have checked other reviews - feel. Heated out of our hard earned money .”

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Posted 4 years ago

“An installation booked for yesterday - nobody turned up. As I ended up chasing it as it was getting late I was told that someone was going to be here today instead. I received a call in the afternoon saying again no engineer would attend, offering their services after Christmas - I said no. So much for 'any time, anywhere'.”

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Posted 4 years ago

“Had my TV put on the wall and unfortunately the TV was not put to the right height. I paid extra so I didn't have to see cables but that's all I can see. My TV started making a noise mind you this was a brand new TV. I reported this to the company and they said it was not from the TV installation but from my cable network. Which had not given us problems before. The customer service woman I spoke to was very rude, and talked to me in a threatening manner which I found very disturbing. She was not helpful at all and I will be taking the case further. I paid £310 for the service and I am very disappointed with the service I received. I am meant to have the engineer come to correct the problem but I am not hopeful that it will happen. I never give negative reviews at all but please do your homework before thinking of using this company. They take your money and become rude if you come back with a problem. On a positive not the engineer even though he did not do a satisfactory job a was kind.”

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Posted 4 years ago

“So pleased with the service I received. The engineer was booked for the next day, and was helpful, gave great advice, and I was more than happy with the cost of the work done. Would definitely recommend Aerialforce.”

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Posted 4 years ago

“Do not trust this company or part with your money. They will do anything they can to say your warranty is void and want you to pay to come fix their shoddy installation. Cowboys!!!!”

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Posted 4 years ago

“I had a very friendly engineer called Paul come out to wall mount my TV. I received a call less than an hour after contacting the company and the engineer arrived quickly. I was charged exactly the same amount as quoted and Paul was very friendly, fast and efficient. My wall mount looks fab very happy :)”

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Posted 4 years ago

“Do not use this company. I had a slot between 1-6 pm no one arrived and didn't get a call to explain why. A total let down.”

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Posted 4 years ago

“Total rip-off company avoid Engineer came on time plugged his finder in he was in for 1 minute said I needed extra parts £82 for 1 minutes work total rip-off company how do company’s get away with ripping customers of I could understand if he got his ladders out or even looked at the dish but not even that happened”

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Posted 4 years ago

“Been let down twice with engineers not turning up, waited in 9-5 both days to be told at 4.30 and 4 that they wasnt coming, then to be told the appointment had only just been made at 2.15. Diabolical. Poor service.”

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Posted 4 years ago

“Electrician came see the dish and tellme wrong areal they write 49 £ charges but he took £69 insted”

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Posted 4 years ago

“Failed to turn up 4 times including once being rang by the engineer who claimed he was enroute but never showed up. Just wasted entire day again waiting.”

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Posted 4 years ago

“Brilliant. Otman arrived promptly, Covid aware, and was sufficient fair and thorough, i am extremely happy with his service and would recommend him.”

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Posted 4 years ago

“Feel absolutely scammed out of my hard earned money. Called this company to install Sky in my home, Sky would have done it for free but I wanted it earlier. Engineer connects the sky cable the same way I did and told me it would work. I asked him to run new cables that I put and he got out off due to the rain and said the old ones will be fine. I asked if we should connect the box to see if it works said insisted it would work. Well guess what? Does not work. Almost £100 paid for a diagnostics and some connectors and 15 mins of work. Really poor service from this company.”

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Posted 4 years ago

“Arrived within 3 hours of online chat. Quickly identified the problem and offered a solution - ne parts installed straightaway: satisfied customers 😁”

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Posted 4 years ago

“Very helpful & just lovely great service,, good price & set everything up,, very happy 😊”

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Posted 4 years ago

“Called on Tuesday and an engineer was here Wednesday morning was kept informed about price and appointment time so no surprises with the bill or any unnecessary waiting around and the service was very professional. Our sky dish needed realigning due the builder accidentally moving it.... all correct now and working great would use again if needed too.”

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Posted 4 years ago

“Polite, knew what he was talking about, not overly expensive, plus all work guaranteed.”

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Posted 4 years ago

“Repaired a damaged sky cable because sky cannot get their engineer to attentd until 9 january. Good communication. Attended on time. Quick response to book this in. Call on the day to confirm engineer is on his way.”

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Posted 4 years ago

“Very Happy with your work and good price good job done and safe.”

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Posted 4 years ago

“Done a great job. Very tidy.”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews