Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company called out after property refurb to fit new aerial, they quote online, then turn up and quote a much higher price. I paid as it was convenient but really expensive. 4 weeks later the tenants move in and find the aerial isn't working and call out a company not knowing the aerial is new. they happen to call the same company. they come out and the engineer says who ever fitted it did so incorrectly and charged for a booster which wasn't needed and was turned down low!!!!! what makes it even worse is they damage the sky dish for next doors house. after complaining on the phone and asking for a refund of the second charge im told its illiegal for them to give a refund without a written complaint!!!!!! after several emails and phone calls i get told i will receive 150 pounds compensation which was accepted. it never arrived. then rung again and got told by the same person that it was never agreed!!!! then its agreed again and i only receive 65 pounds!!!! (of which the diagnosis of their mistake was 65 pounds plus vat!!!) so they still profit from a terrible job. absolutely disgusting company. please listen to this review and do not use them ever. this is not the way to run a company. mistakes are fine, they happen but the customer service and fact you feel ripped off by them is wrong. between myself and the tenant we paid over 500 pounds. (tenant had an extra cable installed from the booster to new tv.) i paid for the aerial which was around 300 pounds.”

Helpful Report

Posted 6 years ago

“I called and was told that an engineer would come out the next day. When I called on the day to say nobody had been I was told that the woman I had spoken to failed to log the details . I rebooked for the following day and was offered 20% discount. I called at 13.00 to confirm the appointment from between 12 noon and 4.00 and again at 4.00 to be told that it would be between 13.00 and 18.00. At 17.30 they called to say that they were sorry that the engineer would not be out. Twice I have asked to speak to the supervisor and been told that they were not at their desk. I left my details for them to call me but nobody has returned my call. They did not know the difference between "you" and U when I gave my post code. Not ver efficient or helpful!”

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Posted 6 years ago

“The engineer was very helpful and did the job quickly and efficiently. Will definitely use Aerialforce again and recommend them to friends.”

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Posted 6 years ago

“Speedy service very friendly and efficient”

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Posted 6 years ago

“The Aerialforce engineer was friendly, helpful and highly efficient; he explained things very clearly and gave us all the information we needed to make an informed choice abut our new arial.”

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Posted 6 years ago

“FROM TIME OF CALLING FOR ASSISTANCE TO YOUR ENGINEER ARRIVING AT THE HOUSE WAS WITHIN 2 HOURS. QUICKLY DEALT WITH THE POBLEM. 1ST CLASS SERVICE.”

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Posted 6 years ago

“Steve was punctual, cheerful & competent and your price was very reasonable. We now have good reception - which we did not have before (we had a loft arrival before). Would recommend.”

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Posted 6 years ago

“The guy called and did what we wanted him to do. No grumbles and thank you”

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Posted 6 years ago

“The call was answered promptly and politely, details taken and I was kept informed when the engineer would come. The engineer Nick was extremely helpful, explained and showed me the problem and replaced and fitted the new aerial and booster. First class service and all with the minimum of fuss”

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Posted 6 years ago

“Very prompt and successful service”

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Posted 6 years ago

“This is possibly the worst service I have received from any company providing any type of service. I booked an appointment for a second TV aerial connection to be made from my first. The first appointment was missed, but rescheduled for the next day and came and all seemed fine. In the process my original service was disconnected. I thought this would be a simple mistake to fix and phoned to get an engineer to return. The next three appointments were missed, only calling to notify me once (at the end of the operating hours for the day). I called twice and asked to speak to a supervisor. Both times I was told that one would call, but this never happened. I eventually called again today and received a call back. I asked he supervisor to refund the payment or what he would do to compensate the lack of service for ten days. I was told that nothing would be done on that front but that an engineer could be sent in two days. When I said that I would prefer to leave it to my credit card company to resolve, I was called back very quickly. The representative seemed more agitated but quite experienced in this situation and wanted to establish that I was refusing an engineer as opposed allowing them to resolve the issue. Overall, an awful customer experience and no service to show at the end of it.”

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Posted 6 years ago

“Quick response to application and installed when convenient to me at a reasonable price”

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Posted 6 years ago

“TIme slot of booking 1pm - 5pm the guy did not turn up. However, he did phone 20 minuets before 5pm to say he wouldn't make it. Great news, considering I'd waited in all afternoon!!! However, the following day he turned up in the new arranged "time slot" and did a good job. So, I have mixed feelings about the service. Perhaps, next time I'll get a more local company even if it may cost a little more.”

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Posted 6 years ago

“A very professional person with knowledge of what was wrong, how to solve the problem and did it. Very ikmpressive.”

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Posted 6 years ago

“Polite friendly knowledgable people everthing was covered in the quote fitted with no fuss or bother nothing was too much trouble,Craig done a really good job clean and tidy and very polite showed me everthing downloaded the system onto my phone and tablet i am very pleased with craig and the company would highly recomend them.”

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Posted 6 years ago

“Service was satisfactory, effective communication. However about my cost enquiry I was assured I will be paying no more than £60 for everything included.In realty I was charged £150 by repair person,it took him to fix things about 20-30 min in house.I didn't get satisfactory explanation what was actually wrong, internet hub was unplugged while he did the work, when it was asked to put plug back in, the comment was made "he should not really be doing that". On the web site Aerial Force states the services start from £19.99 I definitely will not recommend Aerial Force to anyone.”

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Posted 6 years ago

“Paul the manager is extremely rude, either needs sacked or re-trained. He is a perfect ex ample of how not to provide customer service. The umbrella of the company is disorganised and the engineers appear to be self employed. A total shambles from start to finish. Ultimately the last engineer put it right but only at the cost of lots of calls and more money than was agreed by Lorena? when I called up to explain the first engineer hadn’t fixed the problem. She provided good customer service and an agreed price. I then had an extremely angry call from Paul the manager who came on shouting - At utter disgrace and a disgusting angry car sales man attitude before he’d even said hello. I have never complained before and normally give a standard full marks review but absolutely not for this company. The only person who had good customer service was the woman called Lorena/ Loretta? . An utter disgrace from Paul and Luke the supervisor is a Paul in the making if he doesn’t get new management or also retained. I tried to zero rating but the website would allow me . I’ve marked as 1 as I assume this is the lowest.”

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Posted 6 years ago

“The service was excellent. I am very pleased with the work carried out and will come back to you again for similar work.”

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Posted 6 years ago

“Engineer arrived promptly, worked quickly and was pleased with the quality of the work carried out. However, the guide quote of £99+VAT given on the phone was very misleading. The cheapest service the could be offered to me was £230 including VAT. You don't appear to provide a product anywhere near as cheap as I was lead to believe.”

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Posted 6 years ago

“I am very happy and satisfaction for their service and Keith done excellent work.”

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Posted 6 years ago

Aerialforce is rated 4.0 based on 2,724 reviews