AG Woodcare Products Ltd Reviews

Name: AG Woodcare Products Ltd
Address: Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon, Alcester
Rating: 4.78

4.8 Rating 2,345 Reviews

95 %

of reviewers recommend AG Woodcare Products Ltd

4.8

Based on 2,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01789 778628

Email:

email@agwoodcare.co.uk

Location:

Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon
Alcester
B50 4JH

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"I bought multiple 5L tins of the Tudor and Village Green Water Based wood stain, thinking it was better for the environment and myself to avoid solvent\/oil fumes\/waste\/pollution. I applied both in 5 coats after sanding surfaces of newly bought, large pine garden garage shed. Followed all instructions and let each coat sink for an entire week as I could only do it on the weekends. After one winter, the product has dissolved\/disappeared in spots completely back down to the wood, no doubt due to the water based nature of it. When complaining to AG Woodcare, I was told explicitely that unless you cover it with a finishing coat (which they conveniently sell) the stain will wear away and isn't okay to be used externally. The instructions online on their own site do not state this at all, it simply says they recommend a cop varnish\/oil\/etc for \"more longevity\". Yet their customer service has stated that one \"must\" put a protective coat or the product won't last. If only they would say this on their website I would have never bought this. I did all this staining in middle of summer 2023, and already April 2024 it's about 40% disappeared. I was further told that the sanding paper I used wasn't correct, even though it was in the number range of what they suggest, I was told that the wood I used was \"too smooth\" as was a outbuilding kit, and finally that noone has ever had an issue before with their product even though a quick look accross review sites proves this wrong immediately. The worst of this is, is that I use my outbuilding for my own studio and now that so much has worn away I am forced to repurchase the Tudor color to try and quickly patch repair so that I can have photos done for a website. I cannot find any company that sells this specific color. Meanwhile this summer I'm going to have to hire someone to sand the entire building down and start over with another product. I've got 4 other outbuidlings and have stained 3 of them (all wit oil based stain), and never had an issue with these other brands, so based off my expeirence I believe their water based stains specifically are not fit for external use and I've wasted dozens of hours in labor as well as hundreds of pounds. And no help at all from customer service as they can just say anything to absolve themselves from any responsibility and blame it all on me."

AG Woodcare Products Ltd 1 star review on 3rd April 2024

AG Woodcare Products Ltd 5 star review on 6th January 2023

Anonymous

Anonymous // 01/01/2019

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“Very good service with information available at the end of the telephone. Any problems (not many) were delt with very quickly”

Helpful Report

Posted 10 years ago

“Osmo UV Protection Oil is what I bought as a trial really as I have tried many different kinds of wood treatment with all kinds of results, usually ending in poor states of porosity due to cracking, weathering or the simply fact yone would normally have to rub down previous coats and virtually start again once the coat had failed after a year or 2. Don't get me wrong, I have only just begun to use this after a director of a supplier told me he had been using it for years and found it to be best on the market. I am building high end planters which last a lifetime so for me finding something you would simply recoat after so many years appears to be the best solution. It lays on very well, doesnt just sit on the surface but sinks in and gives a gorgeous warm finish on hard or softwood. Will so how it lasts over time, but if it works out we will be recommending this product as a primary coating for our clients.”

Helpful Report

Posted 10 years ago

“I ordered some Blanchon Satin Natural waxoil, when the tin came it just said Natural, I rang up to confirm it was satin and not matt before I applied it, the chap said "if it says natural on the tin then it is satin, if it is matt it says so on the tin". Well I applied the waxoil and my fears were confirmed it was MATT. So there's nothing I can do about it now except never to use AG woodcare again! Gary Birmingham”

Helpful Report

Posted 10 years ago

“Great service and fast delivery - will definitely use again and pleased to be using local company.”

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Posted 10 years ago

“Very quick response, very fast delivery, and very good products . Thank you !!!”

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Posted 10 years ago

“My only stop for Osmo Oil. Well packaged good communication and a fantastic product. I have recommended you to other painter / decorators in my area.”

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Posted 10 years ago

“excellent product and excellent service - did what it 'says on the tin'”

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Posted 10 years ago

“Excellent service provided by the company for my order of 3M trimite abrasive paper which I needed in small quantities and various grades. Easy to use website and quick delivery.”

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Posted 10 years ago

“Highly recommend Osmo Woodstain and their products in general. Okay it's not the cheapest but it is easy to use, economical and provides great depth of colour which lasts for ages. Would highly recommend AG Woodcare too for excellent service and fast delivery.”

Helpful Report

Posted 10 years ago

“Excellent service, helpful and informative staff. Fast delivery and quality products. What more could you want?”

Helpful Report

Posted 10 years ago

“I ordered 2 tins of Osmo wood oil (a very good product) at a very competitive price and paid for next day delivery because I was taking the oil for use overseas. I was emailed back almost immediately advising that only one can was in stock, but that further stocks were on order and would be available the following day. Cancellation of the order was offered. I agreed to delivery one day later than planned and immediately I was offered a refund of my next day delivery fee, without having to ask. The oil arrived as promised, very well packaged. The service is excellent, the staff are friendly and helpful when phoned, and pricing is very competitive. I will definitely use again. Very highly recommended.”

Helpful Report

Posted 10 years ago

“Quik delivery, Useful safety equipment, nNot many other sources of more unusual items such as the oxalic acid, Iliked the ability to track the delivery details. Many thanks John B.”

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Posted 10 years ago

“Excellent product. Delivery time was given down to the hour and arrived bang on time! Why can't other companies do this? Would definately use again and highly recommend!”

Helpful Report

Posted 10 years ago

“This company is a fast and efficient business, and having used them before, I am very willing to highly recommend them to professional and DIY alike. There website is easy to use and the written technical support is clear and helpful in choosing the right product for the job. Their products are amongst the best on the market today. I use their IMPRANOL PLUS woodstain which does what it says on the tin. It was applied in two coats to a feathered edged double barn type garage I built seven years ago, and to this day still looks newly applied. Being of a waxy finish it resists water and pollen deposits exceptionally well, and will look to apply a refresher coat in about another three years. I am about to use the product again on an American Barn which I recommended to the client.”

Helpful Report

Posted 10 years ago

“The goods were delivered quickly and the service was very efficient”

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Posted 10 years ago

“Product arrived quickly and was exactly as described, no complaints at all”

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Posted 10 years ago

“Product arrived on time in good order”

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Posted 10 years ago

“A very easy, fast service providing exactly as ordered. Previous experience of the company and its products means I will come again as required.”

Helpful Report

Posted 10 years ago

“Great service, delivered on time and as promised, excellent communication throughout the whole process. And a very competitive price.”

Helpful Report

Posted 10 years ago

“We have been using agwoodcare for years. Good stock range, prices, service and delivery.”

Helpful Report

Posted 10 years ago

AG Woodcare Products Ltd is rated 4.8 based on 2,345 reviews