AHF Furniture Reviews

Name: AHF Furniture
Rating: 1.33

1.3 Rating 153 Reviews

8 %

of reviewers recommend AHF Furniture

Company Reviews

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Metrics

1.3

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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AHF Furniture 1 star review on 24th November 2022

AHF Furniture 1 star review on 21st October 2022

Leanne D73

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again avoid at all cost.went the Coventry store was told what we wanted would take 7/8weeks said we didn't want to wait that long ,sakes guy goes off makes a phone call comes back and says 3 weeks so we ordered it and paid in full.3 weeks later told another 4 weeks and it says on the back of receipt they can add anther 4 weeks to the lead time they didn't tell us that and we paid for it before we got the receipt. 10.5 weeks later it was ready for delivery when I got home from work my first words was was what the f**k is that damaged doors don't line up could not close them .poor workmanship poor quality for the money we paid.called head office was told Emma would phone me back never happened was told my information would be passed on to Craig customer service manager never happened ,he did phone me after I wrote a email to the CEO and he asked me for my details so he could look into it so my information was not past on to him.Outcome was a refund they collected the furniture I twice I asked for a 1 hour call before delivery and again on collection they couldn't even do that the van just turned up .I think it's a case of say and promise anything to get the sale,poor service poor quality no communication skills no people skills.Never Never again would not recommend .”

AHF Furniture 1 star review on 12th September 2021

Helpful Report

Posted 3 years ago

“Ordered 2 settees in july expected delivery in September had not heard from them so phoned them up and was told they now will not be in till November, was not happy asked for my deposit back was told they didn't give deposits back and to read the terms and conditions. A very unhappy customer will never buy anything from them again, they don't care about there customers.”

Helpful Report

Posted 3 years ago

“The after care service for this company is shocking. I took out a 10 year warranty when I purchased my sofa. The sofa which was less than 2 years old had lost all the firmness in the seats, and although they have confirmed that the fault is covered by the warranty I have to pay a €60 inspection fee before they will sort it out. Reluctantly, I will pay the fee as the sofa is uncomfortable and causing back problems for the family, that's if they ever reply to the email I have sent in relation to processing this.”

Helpful Report

Posted 3 years ago

“AHF its a scamer not a shoper do not trust any off the items they are all rrabish i have ben rip of from AHF and i am not goin to do a shopin again on my life at AHF. RIP”

Helpful Report

Posted 3 years ago

“I would not normally post these reviews, but being let down so very badly by both parties, I had to say something. Feel completely letdown by LZB and AHF. I bought the most wonder cream leather electric reclining LZB sofa from AHF over 12 years ago. It was perfect. Shortly after receiving it at home, the stitching was all wrong. AHF sent out an engineer to look into it, but it had to be totally replaced. The old one would be binned. Huh?? The new one was sent out, and within a few years the framed backing on one side had broken, and so there was little to no lumbar support. AHF sent out a repair person to look into it, and fixed it on the spot. He commented that it was "cheaply made". Several years later, the same thing happened again. AHF sent out another repair person who made the same comment, and repaired it yet again. Over the course a few years after this, it starts to happen AGAIN... and the 'seats' are starting to feel like you can feel the frame through them. It's getting worse. I contacted AHF about this, but they said it was now out of the warranty. So even though the same thing has happening now a THIRD time, they don't care. I've had a quote of over £500 to repair it. I spoke to LZB hoping their "American customer service" would shine through, but alas not. It's British, and because they were not personally involved in the repair (and it couldn't be), they cannot see that there were any repairs, and since it is outside of their warranty, they will not help. They simply do not want to help. And AHF refuse to help further. The customer is left in the lurch with a poss £500+ bill. The suppliers goods and services act. 1982 seems not to have any bearing on their thoughts on this. They could easily contact AHF and arrange to get it sorted. But they BOTH decide... no. Don't bother.”

Helpful Report

Posted 3 years ago

“Said our bed and mattress would take 5 weeks it's currently been 9 and still no end in site, after 5 weeks we had a call saying they would need to arrange delivery from Monday Week 6, that was left in a voicemail Friday of week 5, over that weekend we took down the bed etc ready for the new one... We called them back they said that the bed wasn't in fact ready.. Since then we have called twice we spoke to the store manager last week who said he would arrange a temporary solution!!!! Still no word from that conversation at all.. Do not bother with these I won't be in future!”

Helpful Report

Posted 3 years ago

“Keep away from this company they are con artists, had to wait for months for the sofa to be delivered,The quality of the sofa is absolutely terrible it cost us 3 1/2 thousand the leather is started peeling off I am formed him of this they charge me a £60 callout fee they said the work could be carried out then . But that was a lie they just expected it the sofa is only a year old.And now they’re saying I have to pay for the work carried out,It’s not in the warranty.I advise you to keep away from this company”

AHF Furniture 1 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“Bought a corner unit after 16 months realised seam wasn’t stapled and seat sunk was told to pay £60 for technician to come and look at it under 10 year guarantee was not made aware of this charge when purchasing should be made clearer so paid the £60 appointment made technician came out a bar wasn’t put in right fixed it straight away and sorted seam out all in my home excellent after service would recommend to friend and will definitely use this store again has can’t fault after sales service”

Helpful Report

Posted 3 years ago

“Ordered a 3 seater and 2 seater sofa in Feb 2020. We were informed the expected lead time was 11 weeks. We were then informed delivery would be week commencing 24th May... didn't hear a thing! So called up and was told the end of May... didn't hear a thing. Was then told it would reach the distribution centre in 10 - 14 days...again 16th day later and didn't hear a thing. We were then given another date of 11th June and yet again we didn't hear a thing. Everytime I phoned, I felt like I was being fobbed off with various excuses. After all the times I called, no one informed me that we were entitled to a £50 refund due to not meeting the delivery dates, I had to find this out for myself on the T&C's. This was increased to £75 for all the stress and inconveince caused, however delivery alone was £69, so received a total of £6 off the actual sofas! Would highly reccomend avoiding AHF/Fabb Furniture! After waiting over 4 months for the sofas, we will never purchase from them again.”

Helpful Report

Posted 3 years ago

“I purchased 2 Lazboy chairs from you as they came with a 10 year warranty. 5 years later one chair has a broken leg rest mechanism and according to your engineer the other chair is in the process of breaking in exactly the same way. The replacement parts have been on order for almost a year. After 6 months wait we sent some spare parts which were the wrong parts. Now despite the 10 year warranty you have made the paltry offer of £183.66 towards new chairs as apparently you cannot fix them. This is for 2 chairs that will cost me more than £2000 to replace. The reason your customer service representative gave me was because you were applying a "useage charge". What is that? Was I supposed to just look at them? I bought them to sit in. Why give the promise of a 10 year warranty when you do not intend to honour it? Why is there no mention of a "useage charge" in the warranty paperwork? This seems intentionally misleading to the customer and is possibly definable as fraudulent. On top of that you have also charged me £60 for your service man to come out as the fault developed after the first 12 months, that apparently you keep and is included in the £183.66 offer to set against replacing the furniture, so I'm only really being offered £123.66 to replace these chairs Did you really think I would accept that and be stupid enough to purchase anything from you ever again? Your customer service was distinctly uninterested in my complaint. When I asked to speak to a manager she said she could put me through to a "Team Leader". They were not available and I am awaiting a call back. I wont be holding my breath.”

Helpful Report

Posted 3 years ago

“Ordered a marble table and chairs. Delivery was 2 months later than promised. Table arrived damaged, the delivery driver took photo and said we would hear from customer services within a couple of days. Two weeks later we were asked for photos as proof of damage. We were told they had lost original photos. Promised replacement in 2 months. Eventually arrived 12 months to the day from first delivery. Will never buy from them again.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Disgusting service with no sofas after 6 months and no communication from the company. Have had to chase the order myself each month and told lies just to get you off the phone. The website says " quick service" and helpful service. I think not. Don't waste your time with them. I do wonder what the standard of furniture would be like if the standards of service are so poor. No stars awarded.”

Helpful Report

Posted 3 years ago

“This company is not worth even one star. Shocking service. No sofa after 7 months and no communication from them at all. Wouldn’t refund deposit and won’t give a delivery date it just keeps getting pushed back time after time. Shocking customer service. Worst company I’ve ever had the misfortune to deal with.”

Helpful Report

Posted 3 years ago

“Maybe this is why there are so many bad reviews”

AHF Furniture 1 star review on 16th April 2021

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Posted 3 years ago

“They should be investigated the company is cheating people out of their hard earned money. They should us a 2-3 seater sofas which we waited for 5 months when it arrived it was Broken and of poor quality, another 5 months of waiting still not repaired so I have asked for a refund which they have refused please do not buy anything from this company.”

Helpful Report

Posted 3 years ago

“Never buy any product with AHF very bad quality. They offer 10 year manufacturer warranty but they never do service. I have bought leather bed and it was so delicate and when my 5 years daughter is sat on Foot board the internal structure was broken. I have call the customer service for warranty. They have charged $60 for visit. HomeServe furniture guys visit and reported its no covered as it was accidental damage its not manufacturer problem. I have lost another $60 unnecessarily other than buying the product from this stupid company. I have already informed and passed the message in my whole community and suggested not to buy any products from AHF.”

Helpful Report

Posted 3 years ago

“Ordered a sofa online in November with a February delivery. Delivery was in March due to Covid which was completely understandable. When delivery was due the wonderful customer service organised a Saturday delivery at short notice due to my work commitments. Sofa arrived without legs and again the customer service care was brilliant and legs were promptly delivered. The whole experience and goods were excellent and I would order from them again. Great customer service 😊👍”

Helpful Report

Posted 3 years ago

“Still waiting after 6 months for settee to arrive..”

Helpful Report

Posted 3 years ago

“We purchased two reclining sofas and a chair from ahf Peterborough october 2018 from day one there have been problems one sofa had to have an arm replaced three lots of surveyors out who say there is nothing wrong with the fabric. This furniture is used during November to February as it is in the lounge we use a room overlooking the garden the rest of the year. We phoned them again in January this year ordered and paid 435 for two replacement seat covers for the chair and one seat on the sofa totally worn out and threadbare delivery 4 to 6 weeks. Yesterday a phone call advised week commencing 10th may for it to be at their warehouse. My husband called them today first the warehouse was closed then it was open then it was British made no it wasn't coming from abroad as we had already been told by one of there former employees cheap Chinese fabric we asked for our money back but now have to wait another week. After paying 3400 plus 435 the furniture is worthless we cant even give it away. Do not buy anything from these so disappointing as we are senior citizens and can't afford to replace this”

Helpful Report

Posted 3 years ago

AHF Furniture is rated 1.3 based on 153 reviews