AIG Reviews

Name: AIG
Rating: 1.14

1.1 Rating 108 Reviews

4 %

of reviewers recommend AIG

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1.1

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“My experience with AIG has been nothing short of infuriating. I filed two claims almost two months ago, and I’m still waiting for any kind of resolution. Despite following up multiple times, all I get are empty promises that someone will contact me within seven days. It’s now been 12 days, and I haven’t heard a word. It’s mind-boggling how they can efficiently take money from my account but can’t manage to process claims or provide basic customer service. After reading countless reviews, I’m starting to believe they’re doing this to everyone—delaying payouts in the hope that people will just give up and drop their plans. Well, I’m not dropping mine. I’ll continue to pay, and they’ll have to pay me what I’m owed. If it comes to it, I’ll get a lawyer involved. This company needs to be held accountable. To anyone considering their services—don’t. If you want to avoid endless stress and frustration, steer clear of AIG. They’re simply not worth the headache.”

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Posted 7 months ago

“I had a claim and they shorted me by $400.00. I have called - straight to voice mail. I have emailed mulitple times. no one contacts me back. they have terrible customer service and no one can help. they just keep saying someone will contact me back. it has been weeks. DO NOT BUY this insurance.”

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Posted 7 months ago

“A family member passed and had life insurance with AIG well 12 months later insurance payout still not delt with and continually making excuses was told it would b delt with soon to be then be told they would have to ask doctor Evan more questions which they could have done the first time of contacting them was going to get my own insurance from them but will going else where”

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Posted 7 months ago

“Awful so many calls . No notes in their system you have even made a call. Cannot get any answer -10.”

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Posted 7 months ago

“The absolute worse. I file Claim under one provision of the policy, provide all necessary documentation. They decline my claim under a totally different provision. This is after getting advice from their Sales Department on how I would be covered and indeed my claim would be covered. The Customer Service is the absolute worst. Their CSR's can not answer any questions about the policies that they sell. Hence, why I went to their Sales Department, which was happy to answer since they thought they could make a sale. This company should be ashamed and so should Expedia for even using them.”

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Posted 7 months ago

“Do not buy this insurance. My claim was denied. I got it for a hotel room. Canceled it the following week and after sending all the paperwork they still denied the claim. They should not be given as an options on Expedia. total scam”

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Posted 7 months ago

“Got car rental insurance when book flight via Expedia, and got car crash in San Jose CA. Call Expedia, was told to file claim at AIG web. AIG does not make it easy. Called AIG, got somebody from India, it's very hard to understand the English, and the agent was rude. She does not provide any help at all. I didn't now Expedia outsource the insurance to AIG. Neither Expedia or AIG provide help, terrible terrible customer service. Never buy any insurance via Expedia, or book any flight, rental from Expedia. It's scam.”

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Posted 7 months ago

“Denied claim because the info provided… Denied claim because the info provided doesn't match there records. I scanned proof of everything and still denied it. There a scam.. Date of experience: July 25, 2024”

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Posted 8 months ago

“If I could leave zero stars I would. I purchased trip insurance with an Expedia hotel reservation. AIG charged my credit card 3 times the quoted price for it. I have been fighting it and asking for a refund ever since (one month now). AIG blames Expedia, Expedia blames AIG. Stay away from both!!!”

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Posted 8 months ago

“If I can give minus I would”

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Posted 8 months ago

“The customer service is awful and AIG tries to force you pay a higher premium than quoted by giving you lame excuses. I accepted another policy with a reputable company for $5 less per month with the same amount of IUL insurance. Stay away from them, I've spoken to two unprofessional agents with no knowledge of an IUL.”

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Posted 8 months ago

“Do not ever purchase any insurance with these people they are a rip off and they are a crook. I purchased insurance for flight and then when I tried to cancel and file a claim for that flight. I was told that the claim was denied because I was canceling it for my flying companion. I would never ever purchase any kind of insurance through this company y’all rip off and I’m going to dispute my charges with my bank. Y’all must be really needed $15 rip off”

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Posted 8 months ago

“I purchased their insurance protection via Expedia. A scamming rental car called Zezgo accused me with existing dents on their rental car, and charged me $2,000. I contacted AIG, but they didn't help. Wasted money for nothing. I shouldn't have purchased insurance protection.”

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Posted 9 months ago

“I purchased an AIG policy when renting a van through Enterprise. I bumped the back bumper of the van which resulted in a crack. Apparently this crack impacted the back-up camera. Total charge $2487.29. I had to harange Enterprise to finally get repair pricing. Then it took months and MANY calls and emails to AIG before they finally processed the claim. Now they indicate they'll only cover $1912.48. They charge an 'ADMINISTRATIVE FEE OF $150' (isn't that part of the premium I paid), they won't cover the $174.31 for diminution of value of the car, and they charge a $250 deductible. So I'm out $574.81. What a rip off!!!!!!! They don't respond, they don't follow through on the claim, they make it as hard as possible to get this claim resolved and then they leave me responsible for an unfair amount of the cost. I won't be renting from Enterprise nor using AIG insurance EVER again.”

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Posted 9 months ago

“I am extremely disappointed with AIG Travel regarding my recent experience with their travel insurance policy. I purchased a policy for my trip, believing I was covered in case of unexpected events. Unfortunately, when I had to cancel my trip due to unforeseen circumstances, AIG travel refused to provide a refund. Despite providing all necessary documentation and meeting the criteria outlined in the policy, my claim was denied without a satisfactory explanation. The customer service was unhelpful and dismissive, making the entire process frustrating and time-consuming. I trusted AIG travel to support me during an unexpected situation, but they failed to deliver on their promises. I strongly advise others to consider alternative insurance providers who truly stand by their commitments and value their customers.”

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Posted 9 months ago

“I'm 90 years old, trying to cash in a 5 thousand dollar life policy I took out in 1962,, it's insane what these people have put me thru ,9 weeks now , still no check, ! They are terrible company!!!”

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Posted 9 months ago

“You are a scammer liars cheaters etc. you are the sons and daughters of the devil himself. You will have no excuse on the day of judgement when you say " oh I was only doing what I was told" see now you can quick this company and change your ways or bear the wrath and indignation that is coming soon. Laughing?? Ok remember when you are crying in turmoil for relief but it done come!!! Worship God”

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Posted 9 months ago

“Don't feel sorry to hear bad experience.....it is bad and worst experience....... sorry your foot try to rectify it...do proper communication with the patient don't ask case history again and again that is not a cinema story to ask the patient......lack of communication with patients......don't come to conclusion as quick........and your administration department is very worst they are not responding properly and nurses they don't even know to take blood properly for tests my mom blood was leaked over the bedsheets......but they don't worry for the blood was leaked they only worry that there seniors did not want to scolded worst hospital worst employees”

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Posted 9 months ago

“I've been a loyal AIG customer for years, but the recent experience with their service has been nothing short of infuriating. It's June, and I still have claims from 2023, as well as the beginning of this year, that remain untouched and pending. Despite their continued excuses about being behind and facing a backlog, they have no trouble deducting money from my account on time. This is absolutely unacceptable. It's been 6 to 7 months, and I'm still waiting for my claims to be processed. Every time I contact them, I'm met with the same excuse: they're behind and haven't caught up. This level of inefficiency is staggering, especially when considering how long I've been with this company. What's even more frustrating is that it seems like the only time I see any action on my claims is when I write a negative review. This is incredibly stressful and unfair to me as a customer. To anyone considering AIG for their insurance needs, I strongly advise looking elsewhere. The constant delays, lack of communication, and overall inefficiency are not worth the trouble. This company has let me down time and time again, and it's clear they do not prioritize their customers' needs. Avoid AIG if you value timely and reliable service.”

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Posted 9 months ago

“Very bad and useless, didn’t receive my travel compensation due to a canceled flight, the employees were just fooling around, finding a bunch of tricks to avoid paying compensation”

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Posted 9 months ago

AIG is rated 1.1 based on 108 reviews