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Air Delay Reviews

4.8 Rating 820 Reviews
96 %
of reviewers recommend Air Delay
4.8
Based on 820 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email
Queries Resolved In
2 - 3 Hours
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Phone:

01606 800135

Email:

help@airdelay.co.uk

Location:

2640 Chynoweth HouseTrevissome Park
Truro
TR4 8UN

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Thank you so much for the brilliant service. Would recommend you to everyone.
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Posted 9 years ago
Fabulous quick easy service from Alex delighted ???? We are really thrilled with the outcome and have spread the word about your excels t service and Alex was fabulous ! A truly excels t Christmas present !
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Posted 9 years ago
What an excellent service tried to claim myself only to be fobbed off thought I'd give you a try as had nothing to lose and six weeks later the monies in the bank Huge thanks mark
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Posted 9 years ago
Whilst the actual procedure took quite a long time (assume this is probably the airlines fault), I cannot fault the service I have experienced and I remain pleasantly surprised by the outcome. Many thanks :)
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Posted 9 years ago
I tried the resolve things direct with Thomson but they didn't reply to any emails. So I put the matter into the hands of the people at Air Delay and within two months I received a cheque for compensation. I would have no hesitation in using them in the future. Tony Payton.
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Posted 9 years ago
Fantastic no mess no fuss, no bull one fantastic service well done and thank you
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Posted 9 years ago
Thanks air delay tried twice myself direct to airline and refused you got me full amount €1200 just in time for Christmas thanks again great job
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Posted 9 years ago
I would like to thank Alex and his team for all their help in getting me a very nice compensation payment from Thomson holidays,would not hesitate to recommend you to friends and family,well done
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Posted 9 years ago
Replied to this ad through Facebook. Quick response from Alex at Air Delay and all correspondence afterwards was through e-mail. I still had all the details of our delay so submitted them and was advised that our claim had gone straight to the solicitors. Took around 3 months to complete and found out the solicitors submit the claims at the end of the month so found I had to chase for a couple of months. Got full compensation for 5 adults travelling and upgrading on Thomson Dreamliner to Mexico. Remember they pay out in Euro and not Sterling. I chased again on Friday 4th Dec and the response was money was deposited to Air Delay on Thurs 3rd Dec so money was available by bank transfer. I was extremely hesitant about giving my bank details on-line and had also read reviews on Facebook that Air Delay could send through a cheque. On-line also had positive feedback so I opted for on-line banking and the funds were deposited into my bank account within 5 mins. E-mail sent straight after the transfer advising break down of costs. Good service apart from it was always me having to chase for an update. Thank you
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Posted 9 years ago
Excellent service from Air Delay, I couldnt get the airline to respond to any of my correspondence, so put in the hands of Air Delay, they put with their solicitors, and I was told would take about 6 weeks, and just after the 6 weeks I had an email to say the airline had paid the full compensation of €600 per person. I was not expecting that much - infact if the air;ine had offered us a £50 voucher at the outset we would have been happy, it certainly didnt pay them to ignore my letter. Thanks you again Air Delay for the prompt and prefessional service you gave.
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Posted 9 years ago
Thanks to airdelay i recived my money back for a delayed flight in 2010!!
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Posted 9 years ago
Excellent service, I didn't know flight number as delay occurred 5 years ago, but flight delay found it and I'm glad to say won me full compensation. I would fully recommend Flight Delay.
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Posted 9 years ago
Very professional and dealt with my delay very well and had a great outcome , recommend them to anyone
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Posted 9 years ago
Alex Laurence is an absolute asset to your organisation, he is friendly, efficient and dedicated to you and your claim. Going the extra mile is just the way for him. Could not recommend him and air delay enough. Thank you very much for your hard work Alex!
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Posted 9 years ago
Really easy to do. All I did was send my details and Alex did all the rest. Thank you. Just received €800 in my bank account. Really pleased .
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Posted 9 years ago
I have so much praise for all the help and advice I received regarding my claim. I am so delighted to get the money for the flight delay. A very big thankyou to all involved with my claim and will recommend you to my Friends .
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Posted 9 years ago
Good communications always & a strong approach to winning the compensation for us.
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Posted 9 years ago
Very good and very personal thanks Alex
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Posted 9 years ago
Very good service! Kept updated all through the process and always happy to talk through any questions we had on the phone too! Very helpful money just before Christmas! Thank you!!!
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Posted 9 years ago
I am very pleased with the out come and it was a very easy process, thank you for your help.
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Posted 9 years ago
Air Delay is rated 4.8 based on 820 reviews