Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,411 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

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Posted 3 months ago

“Arriving at at pick up point eg Westmoreland street, it would be nice to see live information and timing of the bus arrival time. When a bus is late customers are likely to panic about missing their connections. On 3 previous occasions in 2023 we had to take taxis to the airport as bus was late and we had no idea when it would arrive.”

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Posted 4 months ago

“I use Aicoach quite often between Cork and Dublin Airport. It is on time, reliable. However, the toilet in the bus is usually dirty and sometimes no water to wash hands. From that point of view, for those arriving in Ireland for the first time, Aircoach is a bad advert for the country.”

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Posted 4 months ago

“used AC for years to dub airport from city. usually good service hence using repeatedly but. last month coach didnt arrive at all was left in pouring rain, fortunately next on schedule did arrive, although it was late. also the QR code IS the ticket, yet some drivers for no given reason; ask me to show them the confirmation email, which after checking this with AC staff im told is unnecessary and they should not be asking for it, irritating. this makes me consider changing to a rival coach company”

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Posted 4 months ago

“Just boarded the 700 bus from Leeson street. The only option online for Leeson street is either Lwr or Leeson St bridge so selected lower only to have the driver shouting at me that I should have selected Lesson Street Upper and Lower costs more ( cost is the same at Leeson St Bridge). I usually find the Air coach great but do not appreciate belligerent and ill informed diatribes from the driver.”

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Posted 4 months ago

“The bus arrived 10min late to the stop and the driver did not have the best attitude. The bus apparently hadn’t been maintained because it was making weird noises while in motion.”

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Posted 5 months ago

“Not Happy 😡 Dublin to Cork 1. Driver told passengers not to eat or drink during trip. 2. No wifi 3 Seat vibrated and shook throughout the journey,was row 5 from the front 4Windows were filthy Would not recommend”

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Posted 5 months ago

“I have been using Aircoach for years and have long thought it was the best service for getting up and down the country. I use the service multiple times a year. However in the last year they have introduced new busses which are possibly the most uncomfortable thing I have ever sat on. I was unfortunately in one of these new buses for my most recent trip from Cork to Dublin on the 21st of July. In the past I loved Aircoach for having large, comfortable leather seats with high enough backs to offer good support and also a bit of privacy from those around you. However these new busses feel like sitting on a wooden seat for 3.5 hours straight. There is practically no cushioning and the backs are incredibly low that it provides no support for your head and youre practically breathing down the neck of the person in front of you while your knees are also pressed against the seat. The decision for this change absolutely baffles me. In the past I would have no issue falling asleep and having a proper rest on the Aircoach but now I'm lucky to get a few minutes in before waking up to back pain. It has ruined the service for me and I get so excited on the rare occasion that I get an old Aircoach bus. I hope one day they go back to the old style as these new busses are horrendous.”

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Posted 5 months ago

“The service from aircoach has gone down since before covid. We live between the Clayton and Galloping Green. There used to be a very good service every 15 mins from the Clayton and one every hour from Greystones. Then it went to 1 every 2 hours from Greystones but if we were prepared to do extra hours in the airport at le ast the journey time was reasonable. Now with the new routes the bus departs from Cherrywood but then does a loop to the Clayton adding at least 20 mins to our journey and yet only leaves once an hour. The journey takes over an hour and a half to get to the airport. 20 mins to get from Galloping green to Stillorgan a 5min journey on the main road! This is now a terrible service.”

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Posted 5 months ago

“Went to Loughlinstown hospital stop. Was there at 02.16 to catch 02.34..(702 inbound)...waited until 03.00. and no sign of a bus. Why was this? 12/7/24. Very frustrating.. 😤https://media.tenor.com/H1YA2Be-Dv4AAAAM/ugh-annoyed.gif”

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Posted 5 months ago

“Customer Service were great on the phone when I had a problem with my booking. But there is currently chaos around new timetables. I was told x 4 times that the 702 Greystones bus would leave at 8 oclock. It was freezing cold waiting for over an hour, and when it came to 8 oclock, the driver and manager were just chatting while everyone waited for the bus which people were not allowed to board even by 8 oclock. I asked why, and was snapped at by the English manager, who said that he had never said it would leave at 8 oclock. Yet he had, as had another aircoach official. VEry slack.”

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Posted 5 months ago

“Please please please put on a bus that goes direct to cork from Dublin airport without going into the city. I’m on the bus now and not a single passenger got off in the city, but it adds a least 1/2 hour onto the journey. A bus direct to cork down the motorway would be so much better.”

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Posted 5 months ago

“Frustrating trying to book on line. Three times ... No ticket”

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Posted 6 months ago

“Went to get the 06.42 am bus at UCD on 8th June but the bus never turned up. The next bus arrived at about 07.10 am but was full. I had to get a taxi (which was not easy) as I had to get to the airport by 8 am. I was disgusted at the service and will never rely on aircoach for an early morning flight in future. Also I have noticed a deterioration in the manners of the drivers since covid. They can be very rude to people whose English is limited - shouting at the passengers when arriving at stops. It should come up on the screen where the next stop is”

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Posted 6 months ago

“Had to pay adult fare for my 15 year old granddaughter who has no ID card. She is not a child (1-13) nor is she a young (18-25) so there is no concession for the 14- 17 year olds.”

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Posted 6 months ago

“Posted this previously - but no acknowledgement from Aircoach - unlike many of the other reviews. I was travelling from Dublin Airport into town on 25th April. It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

Helpful Report

Posted 6 months ago

Dear Geraldine,Thank you so much for taking the time to share your feedback on Aircoach. We truly value your opinions, and it means a lot to us that you are happy with the service we provide. It's fantastic to hear that we have been able to meet your expectations and make your journey enjoyable. Our team has been working tirelessly to ensure that all our customers have a comfortable and reliable experience with us. We would also like to take this opportunity to invite you to reach out if there is anything else we can assist you with. Our friendly customer support team is always available and more than happy to help. Thank you once again for your kind words. We look forward to serving you again soon! Best regards, Aircoach

Posted 6 months ago

“It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

Helpful Report

Posted 8 months ago

“On time and professionally run service….though coach was freezing inside!”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback with us. We're glad to hear that our service was timely and professional. However, we apologise for the discomfort you experienced due to the temperature inside the coach. We'll look into this issue to ensure our coaches maintain a more comfortable environment. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Posted 8 months ago

“As nice as most drivers are I’ve no idea why vaping outside the bus door when boarding - Belfast or Dublin is ok. No anti smoking or vaping or would deny drivers a rest or break but the vaping while engaging with customers is common place. I’ve had active smoke in my face ! It’s not intentional but totally acceptable. Also blasting radio or dance music especially on late buses ? Customers have no choice but to listen to it no matter where they choose to sit.”

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Posted 8 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your comments and suggestions. We are delighted to hear that you found our service prompt and reliable. Providing a seamless and efficient travel experience is one of our top priorities, and it's fantastic to see that we have met your expectations in this regard. We understand the importance of customer satisfaction and continuously strive to improve our services. Your kind words serve as a great motivation for our entire team. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help and ensure that your future journeys with Aircoach are even more enjoyable. Once again, thank you for choosing Aircoach and for sharing your valuable feedback. Warm regards, Aircoach Customer Support

Posted 8 months ago

“703 coach and route is fine but with a 2 hour window between services I'm often better off taking the 4 and the 16 OR the Dart and the 41. We need to open these routes to competition.”

Helpful Report

Posted 9 months ago

Dear Paul,Thank you so much for taking the time to share your feedback about Aircoach. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience with us. At Aircoach, we strive to provide excellent service and ensure customer happiness. It's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and we are always looking for ways to improve and exceed our customers' needs. We would like to extend an invitation for you to reach out to us anytime if you have any further questions or if there's anything we can assist you with. Our friendly team is here to help make your future journeys even more enjoyable and hassle-free. Once again, thank you for choosing Aircoach. We look forward to serving you again soon!

Posted 8 months ago

Aircoach is rated 4.1 based on 18,411 reviews