Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,387 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arrived 11 minutes early for the 9:24 am aircoach from Knox Hall, Monkstown to Terminal 1 in Dublin Airport. I had bought a ticket in advance. When no bus had arrived by 9:45 am, one of my fellow passengers rang the Aircoach office to be told that the bus had left Knox Hall at 9:11 am.”

Helpful Report

Posted 1 month ago

“First and hopefully last time I used this service with aircoach. I understand for some it's a nice and smooth experience, for us it was a nightmare. Before boarding in Belfast City centre asked if they have 4 seats available, after they checked and confirmed they have, boarded and payed for 4 adult seats, even though my youngest child should of been paid half price ticket, I realised there's no seats for 4 of us, only for 2. We had to stand or seat on the floor, no other choice, risking our safety all the way to Dublin. Customer service dismissive, trying to blame me, asking for picture with the bus full when they have cctv on the bus, customer service was called twice while still in the bus, they have a record of tickets sold, not my problem that some passengers had young children with them who travel for free. Humiliating experience, hopefully never ever again. The so called rich country has the poorest service in Europe. Do your jobs properly to avoid complaints!”

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Posted 1 month ago

“The bus did not arrived after waiting for half an hour. All the people at the bus stop had to take a taxi.”

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Posted 1 month ago

“Needs better communication re-cancelled or delayed coaches. Some of your staff need to go to charm school”

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Posted 1 month ago

“Lack of toilets is ridiculous- defo book another company.”

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Posted 1 month ago

“They cancelled coach at short notice. My wife & i were so stressed out. We nearly ended up in hospital thanks for nothing”

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Posted 1 month ago

“When I phoned I got through very quickly and was assisted by Graham who was polite and very professional. He quickly helped me with my enquiry and sent me an updated email with bus ticket.”

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Posted 1 month ago

“-5 stars. Cancelled coach very short notice. I paid for ticket from dalkey. Hyde road. We are elderly. Had to make our way to dublin.o'connel street. My wife has bad legs i have a bad back. Its disgusting. They should have given us a lot more notice. We dont need the stress. I will never use them again. Neither should anyone else.i had prebooked 1pm coach 12.15pm .i was told it was cancelled. We just made the 2.10 pm coach in dublin. Nearly missed our flight. Do they care NO. Lucky driver in dublin was proffesional.nearly missed our flight. Couldn't afford another flight”

Helpful Report

Posted 1 month ago

“I booked and paid for a seat with you from Cork to Dublin airport for the 20/10/2024. When I turned at the bus the many passengers were still boarding and I politely took my place in the queue and allowed other passengers to board before me. However when I tried to scan my boarding ticket the driver pushed it away and said that the bus was now full! When I explained that that I had booked my ticket for 11am and had to make my 4pm flight in Dublin the driver proceeded to use very abusive language in front of the whole bus! Yo would have to wonder is it really worth it for Aircoach to sell booked seats to make an extra few quid?! I will not be using your service again and could not recommend your service to anyone. In addition I will be making a complaint about the incident to consumer complaints although given the abusive behaviour of your driver I doubt you as a company really give a stuff about your customers!”

Helpful Report

Posted 1 month ago

“It would be useful and sensible to let passengers from Derry/Londonderry get off in Belfast, especially since the bus is never full anyway going on to Dublin or else include the Belfast city airport on the route.”

Helpful Report

Posted 1 month ago

“Aircoach drives through SANDYMOUNT now but will not stop to let passengers on/off crazy or what?”

Helpful Report

Posted 1 month ago

“Terrible experience, the driver accused me of using the same ticket that my sister used. As it said on his scanning device that the ticket has already been used. He didn’t even bother to check the reference number to check if it was indeed the same number. I told him that I we just landed on the time that it says it was scanned so how is that possible. It was ok if the ticket wasn’t valid but accusing me of something I didn’t do was just horrible.”

Helpful Report

Posted 1 month ago

“After an unexpected change in flight time from Ryanair., on whose website I had booked my Aircoach tickets and was not given then opportunity to buy a flexi ticket, I contacted Aircoach directly to see if I could change the ticket I had bought from them through Ryanair. Jamie kindly offered me a refund for my original ticket once I had sent him my new booking reference. This was very helpful and saved me a lot of trouble after the difficulties caused by Ryanair changing the flight time.”

Helpful Report

Posted 1 month ago

“I’ve used aircoach over the past 6 years and have had lovely experience every single time. The bus drivers are usually very kind, friendly and accommodating. Except this one very bad experience. I had an online ticket that I booked week ahead, and the barcode wouldn’t load for some reason. I showed the driver the booking ID and he insisted on the barcode. I was first on the bus and his words were - ‘get out of the way, you are blocking the others’. It did not take more than 10 seconds, He could have easily typed in the code into the big digital pad they usually carry. Eventually after all passengers got in, he typed in the code, of course my booking existed. During this I had left my bags on the seats reserved for the disabled, and went to get them, and he shouts - ‘you can’t sit there!’ I wasn’t going to. But I have also had instances where drivers have allowed me to be seated on the ones reserved for the disabled, when there weren’t any that needed it. Moreover, I have moved seats more than once to accommodate disabled person on that seat. All this at 12.30 am after a long flight. So please aircoach, train your drivers not to scream and shout at your paying customers, and leave the shoddy attitude behind. We are aware of our civic duties and we just want to get home after a long flight, without having to deal with rude drivers!”

Helpful Report

Posted 1 month ago

“Poor website - useless. Impossible to purchase a ticket. No accurate timetable information.”

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Posted 1 month ago

“Great service but all too often the coaches are too hot with no air conditioning on and all the passengers miserable/ sweating/ uncomfortable, surly this issue can be addressed once and for all”

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Posted 1 month ago

“Because of Ryanair, I had to change the Air Coach Schedule. Mary has been empathic and changed our tickets. Highly appreciated !”

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Posted 1 month ago

“The reviews in this website are all lies, I wouldn't give them 1 star. Honesty, THEY ARE DISIGUSTING. Never on time, buses just don't show up, rude drivers, rude customer service. This company is a joke.”

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Posted 1 month ago

“Excellent service…on time, nice staff, clean buses, easy to find etc. Very highly recommended”

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Posted 1 month ago

“Poor online service; trying to book a ticket, site does not let me enter starting point , only DUBLIN AIRPORT. App only allows me select single fare not return. Shabby.”

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Posted 1 month ago

Aircoach is rated 4.1 based on 18,387 reviews