Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,410 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The radio that was playing was honestly way too loud. I wish that it would have been switched off.”

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Posted 1 week ago

“out bound travel was excellent clean in fact spotless my only concern is return on this occasion my flight was very delayed which meant i missed 2 connections with the coach and the next one was well into the early hours definitely not suitable i would like to see some sort of back up system for passengers who find themselves in this situation maybe they could have a check up system in place with airport for delays”

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Posted 1 week ago

“Good service - on time . Sockets at every seat - none of them working 😞 Driver said “they are switched on” , but not a single socket appeared to work .”

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Posted 2 weeks ago

“Having used the service numerous times over the past few years, I was very satisfied with fares, frequency of service and comfort. That was until my most recent experience. On my outgoing journey the bus had no charger facilities in working order, which an inconvenience on a 2.5 hr trip from Dublin to Belfast. My return journey was an absolute disaster. My scheduled 9:10 am bus from Belfast arrived at least 20mns late only to tell us customers that were waiting out in the cold that the bus had issues and would have to get another bus from depot. We then had to wait til 9:50 am before a replacement bus showed up,, out in the cold. That bus then got as far as Dublin Airport and driver then told us, that anyone going to Dublin City centre would have to get off and get on bus behind his. More time wasted, and bus then arrived in city centre 55mns behind schedule. I was booked for a train departing hueston at 12:45, I stepped off that bus atv12:31. I got the 1st taxi and tried to reach hueston on time. Due to traffic I arrived at 12:45, just as the train pulled away without me on it. I called aircoach to voice my complaint, they were not very considerate. I was also charged for a new booking on the next train as they would not accept my original ticket for train 2hrs earlier. Aircoach said on phone they would log my complaint, give me a ref # and send me an email regarding such. That was a Thursday, I never received that email til Monday, but in the email received they agreed to refund my 1 fare cost from Belfast to Dublin and would receive that within 3-5 working days. It's now Saturday afternoon and no refund yet. Furthermore no where in their communications did they take responsibility for their failure to provide the service promised, they havnt even offered an apology for my inconvenience and extra costs for their faults.”

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Posted 2 weeks ago

“Needs better communication re-cancelled or delayed coaches. Some of your staff need to go to charm school”

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Posted 1 month ago

“Great service but all too often the coaches are too hot with no air conditioning on and all the passengers miserable/ sweating/ uncomfortable, surly this issue can be addressed once and for all”

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Posted 1 month ago

“I've gotten the bus 4 times in the last two days, the 702 to and from the airport. While the bus did get me to the destination each time without issue, the heat on the bus has been unbearable. The overhead air outlets don't work. USB charging hasn't worked, AC outlet worked on two buses put of the 4.”

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Posted 1 month ago

“Aircoach works. No doubt about it. But for 12-24 months they do not accept cards from AIB. Unacceptable in this day and age. AIB is the country's biggest bank but for some reason the card machines used by Aircoach only accept click and pay and not AIB cards. Sort it out.”

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Posted 1 month ago

“The website doesn't allow one to book the bus if its set off already from the starting point. Why can't I book live? The system need to be updated Drivers are every so polite and helpful”

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Posted 1 month ago

“My morning bus to the airport from the 3 Arena did not show (29th Oct 2024) which was far from ideal. However customer support were helpful offering me a refund for that leg of the trip. On the return, the staff at Dublin airport were helpful and I had a comfortable journey back. The driver was very good assisting customers with their baggage. So recommend for buses leaving Dublin Airport, but not so sure for catching buses on route.”

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Posted 1 month ago

“Normally I would give Aircoach full marks for its service, but recently I almost missed a flight from Dublin Airport as the bus that I should have travelled on must have zoomed past the Cornelscourt Shopping Centre stop before its scheduled time at 07.31 – despite the fact that I was at the stop about six minutes before that time. I travelled on the next bus, which arrived on time at 08.01, but because of heavy rush-hour traffic, I did not arrive at the airport until 10 a.m., 35 minutes before my flight was due to take off. Thankfully I made it to the gate by skipping queues and running as fast as I could.”

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Posted 2 months ago

“In your bus always is cold . It's October and is very cold from Cork to Dublin airport.”

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Posted 2 months ago

“Returning from the US I needed to change my booking but was unable to do so on line. My email wasn’t replied to until over a week after I had returned! However when I did get back I was able to get on an Aircoach without any problem. If I had known this it would have saved a lot of worry. I was also pleased that the busses were on time.”

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Posted 2 months ago

“Why doesn’t the screen tell the stops instead of the driver trying to shout the location of the next stop. It’s impossible to hear properly and some tourists missed their stop.”

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Posted 2 months ago

“Very comfortable coach. Punctual, but left many stops a few minutes early. New route (embarked in Cabinteely) very circuitous making for a lengthy trip. Main issue was the volume of the music. VERY LOUD and can't get away from it.”

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Posted 2 months ago

“We got the new 701 Ballsbridge Aircoach from the airport at 15.45 yesterday. The timetable stated that it would take 40 minutes to Drumcondra but we were there at 16.00 and reached Ballsbridge Clayton Hotel at 16.20 not 17.11 as per the timetable. I was able to get a bus to Blackrock immediately and was home before the scheduled time in Ballsbridge. If someone was to meet me off the bus I would have been waiting a long time! In July when going to the airport to meet a friend the bus sailed past me with "Driver in Training" on it and after waiting another 20 minutes and no bus, I got another bus into town and another out, so was late meeting my friend. The new 702 amalgamated Greystones and Killiney route going through Sandymount and not stopping is a waste of income to the company - previously when the bus used that route people living in the area could avail of it. It is a long walk up to get the Ballsbridge 701 when the 702 passes near to Sandymount residents. It should stop on the coast road, it is too long of a gap before the Point from the Merrion Road. I will be meeting another friend at the airport this week as I could not rely on the arrival time of the Aircoach as per the timetable. The Aircoach to the airport last week arrived at 5.05 a.m. scheduled for 5.16 at Frascati Blackrock, but luckily I was at the stop at 5.00 a.m. so instead of arriving at 5.50 a.m. it arrived at 5.40 a.m. at the airport. The old Aircoach timetable was usually accurate and sometimes a little late, but you did not miss the bus by it arriving 11 minutes early and the 702 route now only running once an hour.”

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Posted 3 months ago

“Pity after all the good times when the service was originally good, it changed. Effing freezing! Even after asking for air con to be turned down. Takes too long to get to airport but......at least it wasn't cancelled this morning, so thank you.”

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Posted 3 months ago

“I travelled last week from Derry to Dublin. The journey lasted c. 4 hours. There is no toilet facility on board the coach. I requested that I could use the toilet facilities at Belfast. I was not allowed to do so as the coach was "leaving immediately" Another passenger requested the same at Belfast (outside Europa) but was told there was no option. I desperately needed to urinate and my only option was to find a discarded drink bottle left behind by another passenger and pee into it. Hopefully I do not pick up a uti or sti from the bottle, given that another passenger had been drinking from it. Luckily I am a male and this was physically possible. The female passager did not have this luxury. I made sure I did this discreetly, this was possible as there were only about 20 passangers on the bus at the time. All other services from Derry to Dublin (Translink and McGinleys) have a comfort break halfway. Surely this is a breach of consumer rights or health and safety regulation. I will not be using Aircoach again.”

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Posted 3 months ago

“Normally this is a good service however I feel it could benefit from real time available for all your routes. Also give the roads works and delays currently through Bray you should let passengers know that this route could be delayed. I had to get a taxi yesterday as the 702 route was an hour delayed due to the roadworks in Bray.”

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Posted 3 months ago

“Cancelled my booking. Apparently ticket could be used on different service, had a "joy" of dealing and explaining myself with trying to use cancelled ticket with three members of staff that made a big deal of it in front of other passengers. Felt extremely uncomfortable and embarrassed. Several mails sent to customer service prior the departure, got answer on it after 10days . Unfortunately the quickest service to the airport with very little alternatives so will use again. Three stars for very kind drivers.”

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Posted 3 months ago

Aircoach is rated 4.1 based on 18,410 reviews