Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.05

4.1 Rating 18,649 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hired the service through Ryanair (big mistake) and they made my reservation wrong, so after many back and forth, the Aircoach customer service team was very efficient and friendly, they finally managed to resolve all my doubts and requests. Ultimately, they supported me with a full refund because the airline's service I had contracted was poorly done and was not what I needed.”

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Posted 1 week ago

“Very good services”

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Posted 1 week ago

“My first experience of customer service with Aircoach earlier this year was not great. HOWEVER yesterday I received an email saying that the company often looks at past complaints and Jamie emailed me to rectify the issue which i was very impressed with as TBH i never expected to hear from anyone again. I have been an Aircoach customer since the very start and will continue to be one”

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Posted 2 weeks ago

“Great service usually except once 1hr late and no information given. Stood in freezing cold. Every hour would be better re flight times. Bit pricy compared to airporter. Should be pensioner rates. Apart from that good service.”

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Posted 1 month ago

“Web site is a joke,not possible to change flexi tickets even though they have cancelled the bus. On phone they do not answer before the office shuts. Pity as drivers are excellent,the company do not care about the passengers”

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Posted 1 month ago

“Good service Smooth ride Clean coach Customer service was ok - refund was processed but wait time on phone was long -”

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Posted 1 month ago

“Excellent customer service, have yet to travel by coach”

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Posted 2 months ago

“I contacted customer service to get a refund because the 2pm aircoach from Cork to Dublin was late. At 230pm I took an alternative bus service. I got my refund agreed, and found customer service excellent: professional courteous and positively responsive to feedback, taking action to remedy the situation. Thank you Abisola whom I spoke to, and Sophie who sent email confirmation of refund due. Well done aircoach, I will use your service again.”

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Posted 2 months ago

“Aircoach journeys are generally comfortable, convenient and on time. Drivers are knowledgeable and helpful. Similarly, the app and reservation system usually works well. Recently I booked a trip using the app. The booking failed but the financial transaction succeeded. I requested a refund which was paid without too much fuss, but the computer system should be reviewed to ensure it fails safe - if the booking fails, the financial transaction should also fail or be cancelled.”

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Posted 2 months ago

“Quick responses”

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Posted 2 months ago

“Good Service for those who wants travel to the Dublin Airport. There is no facility to select seats while booking. If that facility is added it would be great”

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Posted 2 months ago

“Helpful refund service.”

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Posted 2 months ago

“The service is good, however the number of stops are too widely spread which makes it difficult to get to a pick up point. Your refunds policy is very inflexible. When I inadvertently paid for a ticket which should have been free with my bus pass, your staff would not entertain my case.”

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Posted 3 months ago

“Very Happy”

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Posted 3 months ago

“Excellent customer service and very helpful agent Ashton. Thank you”

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Posted 3 months ago

“The service is great, I am delighted that I can use my Irish Free Travel pass and it was very useful (and comforting) to have a living person at the ticket desk near the coach stop at Dublin Airport, even though it was after midnight. The website is terrible. It was going to charge me €2 - presumably some kind of admin fee - even with my Travel Pass. It then refused to accept my Travel Pass number, making me think my Senior pass wasn't valid, and then took a full payment for a specific bus some 90 mins later, when no buses were running because of the marathon! If my hostess hadn't been absolutely wonderful, I would have missed my flight from Dubin Airport. The company seems efficient and friendly. They gave me a refund the first working day after I asked. They just need to improve their website.”

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Posted 4 months ago

“Next day reply on BH weekend.”

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Posted 4 months ago

“Great journey, only one issue that it was freezing cold on both journeys booked.”

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Posted 4 months ago

“Used my pops card in airport on way home on 700 to cherrywood no problem it’s just when I’m going I could not scan it on my iPhone as a result I had to get a taxi just as well as bus was cancelled 😡 will continue to use Aircoach as I always have”

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Posted 4 months ago

“I booked return trip Dublin to cork paid €8 as we r pensioners had my booking on my phone but when I got to bus my phone was out of battery and the driver didnt have our name on his list luckily he had seats available waiting to hear back from air coach for refund as I now have my booking recipts”

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Posted 5 months ago

Aircoach is rated 4.1 based on 18,649 reviews