Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrival at car park all was fine someone took my daughters wheel chair from me to allow me to get my daughter in the minibus . On the way back we had 30 min wait on minibus in the cold!!! On arrival back at park no one offered help with my daughters wheelchair . Left us in the dark no offer to help put wheelchair up and no ramp to go get car key !! Saw my daughter had walking difficulties yet didn't offer to bring car closer . It was round the back of the office !!! Not a happy customer !!!”

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Posted 10 years ago

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Posted 10 years ago

“Arrived earlier than anticipated but no problems getting in. Felt it was a bit expensive for what it offered. Peeved that had to find ticket to exit, no technology to work on number plate possible?”

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Posted 10 years ago

“We have only booked through you and not used the service yet so difficult to state our opinion just yet. The survey may be better sent out after the facility has been used.”

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Posted 10 years ago

“Every time we use your company we are asked for an additional £88 20p when we return. This is very stressful bearing in mind that there are cars behind you. This happens at every visit. Your comments will be welcome and will have a bearing on whether we use your company again. John Jones.”

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Posted 10 years ago

“The girl I talked to was very helpful. Answered all questions fully. Did it in a polite friendly way.”

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Posted 10 years ago

“There was no courtesy number in the baggage hall so I had to use my mobile which was fortunately still in battery and left a message on an answerphone. No bus had turned up after 15 minutes so I had to call again and got a receptionist who said the bus was on the way. After 30m minutes the driver of an adjoining park offered us and another couple a lift along with his own passengers. When I spoke to the receptionist on eventual arrival she denied receiving my first call although it was logged on my mobile with the time of the call and the subsequent one. She continued to deny the length of time from my first call - by this time nearly 40minutes and never apologised. We certainly will not use this carpark again. This all started at 4.55 in the morning so it was not because they were extremely busy so we were very dissatisfied with the service.”

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Posted 10 years ago

“No one available on arrival, had to ring the office and was told "system was down again" . Not encouraging as I was about to leave my car. Worse was to come as my Car is scratched and I did not notice this on pick up as it was dark and wet and as no photos taken it's my word against theirs! Furious.”

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Posted 10 years ago

“Past experience with Airparks at Luton and Gatwick has been excellent every time. The experience at Stanstead was not so good. No point of contact for Airparks to be found, basically booking long term parking would have been exactly the same. Long, tedious and confusing transfer back to my car.”

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Posted 10 years ago

“The summer special car park cannot be easily located so you need to provide adequate directions. The shuttle is not as frequent as advertised and finally the car park attendant forgot to lock my car which is not v professional or safe.”

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Posted 10 years ago

“We found the drop off part easy and stress free, however when you wait 30 minutes to have your car dropped off on arrival it is quite annoying and defeats the purpose of why we booked drop off & pick up!”

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Posted 10 years ago

“The location to the airport is perfect, however we were allowed into the red car park when there were no parking spaces available, meaning lots of driving around trying to find a space. Due to time restraints and traveling with my pensioner father I had to leave the car not in an actual space, as I did not have time to discuss exiting without paying and then try to find a space in another carpark causing concern the whole weekend whether there would be a fine etc on my return. Fortunately there was not.”

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Posted 10 years ago

“No spaces available when we got to the site. Took an hour of looking before we had to make a phone call to ask if it would be possible to park in the disabled spaces. Went away not knowing if our car was going to be clamped when we got back. Disappointing”

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Posted 10 years ago

“I found leftover cookie piece that someone had obviously eaten in my car while changing its parked location. That's not acceptable.”

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Posted 10 years ago

“Miles away!”

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Posted 10 years ago

“Very easy and efficient booking system, with secure car parking.”

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Posted 10 years ago

“Online directions to the car park location are not given from Edinburgh or from the M8 - the only directions given online were from the M9. There was no record of my online booking when I arrived and so it had to all be input again manually.”

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Posted 10 years ago

“booked by phone ,very quick and extremely efficient & helpful lady.”

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Posted 10 years ago

“No probs, simple uncomplicated, good value for money. ????”

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Posted 10 years ago

“Waited 40 minutes for the car to arrive. Delivery driver was incredibly rude!!!! I told him that we'd been waiting for 40 minutes - he didn't reply. I asked him if he was sorry that he was late and he said "not really". I would have sacked him on the spot! Awful customer service.”

Helpful Report

Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews